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February 2024 by Briann Hinkle
Awesome
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December 2023 by nace miles III miles 3
Great Help every Time I Visit the Pharmacy or stop bye the window to say Hello. \nGood friends in this cvs Always \nThank You for the great Help.Bhakti.Nice Smiles.
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October 2023 by Katherine G.
The one star goes to guy at the front register. Here I'm new to town, worked as a former pharm tech in college so I'm a little familiar with how things work behind the scenes. My doc called an RX last week and forgot to call in one important detail. So, I'm going back and forth between calling the Dr's office, my home and CVS. My Dr actually called me to ensure that the pharmacy received the RX. I go back to CVS only to be informed by Dr. Otuyelu that it would take an hour to fill my RX. I tell her that I'll wait, and that did not make her happy. About 30 min. later the pharmacist a.k.a Dr. Bae (?) tells me that my prescription was not going through as my insurance indicated the RX had been filled elsewhere. Elsewhere?! WHERE?! She told me to call the prescribing MD because they would not be able to fill my RX until November 1st. Her tech parroted her instructions, without so much as help call my insurance plan. I phoned my Dr. and went to the other CVS' in my city only to come up empty handed. I called my health plan, and a kind representative informed me that no such transaction from CVS processing my medication had come through their system today. She attempted to process the request and showed no such denial. She phoned CVS in an effort to speak with Dr. Otuyelu and advocate on my behalf. She waited on hold 30 minutes only to be told by CVS staff that it would be a 30-minute wait to speak with the pharmacist. The insurance rep would be unable to hold for that long and encouraged me to call CVS. Well, I attempted to and was on continual hold for 45 minutes. No human came on hold to indicate hey "sorry were closed." This store isn't in the best area of town, and I've seen challenging patients come face to face with some, not all, but some rude techs, but guess what, we are YOUR CUSTOMERS. We ALL have bad days, and WE are ALL forced to do things AT work that we don't like to but it's OUR JOB. WITHOUT US, maybe you wouldn't have a job. So please show some darn courtesy, respect, and most of all DON'T LIE TO YOUR CUSTOMERS.
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September 2023 by Jim M.
This pharmacy is continuously having issues filling my prescriptions without any problems. When you try to contact them by phone to try to alert them they are processing an prescription that has been recently replaced/updated you can never get through to them. I was waiting for 90 minutes yesterday in phone queue and never got a live person to answer. The drive thru window is closed more often than it is open. I have been a regular pharmacy customer for more than eight years but I am going transfer my prescriptions to another CVS and see if its just this store or the corporate culture. If it doesn't improve there I will move my prescriptions to Costco or Raley's pharmacy.
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August 2023 by Lyn O.
I was not impressed with the pharmacy. It's like I'm always putting them out when I come to pick up my prescription. The pick up window was all boarded up when they were open presumably because they don't have enough staff to man it. When I asked if they were closed they looked at me like I was nuts. All the cosmetics are locked up and there isn't enough staffing available to help you when requested. There IS however a super nice and professional young man that works the front register.
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July 2023 by Jasmine O.
LUPE the cashier in the pharmacy is rude! She has no customer service skills. The only reason I'm giving 2 stars is because of the front of the store staff.
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June 2023 by Michelle P.
Hands down the worst pharmacy to deal with as they don't answer their phones. While working everyday I called for two weeks every single day and no one answered. I have documented proof of this, this is not an exaggeration. Cvs has lost my business and my respect.
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May 2023 by Cordellia L.
Contact the pharmacist. Case 1: CVS advises you must contact the pharmacist for your prescription. Other cases: Only achieved by talking to a pharmacist. PROBLEM: There's no direct route with their dial in system to get to the pharmacist. You can play the game of hitting zero to get there indirectly, if you're feeling lucky. Once you're in the queue for the pharmacist to pick up, you'll listen to music continually interrupted by their vaccine message. They rarely pick up as they're clearly understaffed. You'll be on hold for an hour to no avail. CVS overall needs to fix this service. Why should a pharmacist have to address shipping and billing? Delivery service is hit or miss. Sigh
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April 2023 by Anthony M.
They've been great every time I needed a prescription refill or had any questions. They even answer the phone when you call
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December 2022 by Tiara Johnson
After 1 month and acouple visits back to CVS store, several chats to my bank, several calls to CVS 800 number, reaching out for help to several people on LinkedIn, contacting CVS on all social media platforms was I finally able my $500 cash deposit back after the clerk who claimed they were a supervisor took what was supposed to be a instant deposit to my bank and lost it. When they called for me to pick it up the manager acted as if I did something wrong , took her time and then finally gave me my $500 cash back. No apology, didn’t pay me back an interest, no I’m sorry about the inconvenience that this may have caused you. Just close the register and walked away. I will never go to the CVS again, nor would I recommend doing any type of business with this location. This experience has caused me so much frustration, time out of my personal life ,not to mention, my money was taken and held for one month with no explanation.
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December 2022 by Cora S.
This pharmacy is full of incompetent people that do not have the basic common sense to fill a prescription with all of the information to do so...I would highly recommend going elsewhere...
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September 2022 by Danny Juarez
Super cool
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September 2022 by Cristina R.
I've been calling for my refill first call I waited for 30 minutes then the person just said hello then hang up . 2nd call waited another 25 minutes then talked to a rude person from pharmacy saying I have to call my doctor and insurance. Now waiting for more than 25 minutes and still I'm on hold . I know your busy but still hoping people can be nice and patientI am waiting again for 30 n minutes again hoping they can answer the call
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September 2022 by Naomi O.
Just wanted to give a shout out to the pharmacy team, especially Zayra, when I went here last week! There was a long line for those who had to pick up our meds and she constantly checked up on us and let us know that she and the rest of her co-workers were trying their best to fill our prescriptions, so we can be on our way out. I used to pick up my prescriptions elsewhere and the wait time at other places can take up to a few hours even when there isn't a line. However, Zayra made sure we got in and out within 20-30 mins! I really appreciate that!I haven't seen any of what other customers have experienced at this location. Everyone was polite and tried their best to accommodate our time. So, thank you to Zayra and the rest of the team for your kindness and efficiency! :)
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February 2022 by Petrol_ Enthusiast
CVS pharmacy has pretty much everything you need for quick shopping that was missed during your run. If you missed it on your main Aron run you can stop here to get.
