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November 2023 by Dan Ringler
About six months ago we took our car to Caliber Collision in Fairfield after our car was struck by a hit and run driver. Our car had extensive damage to the driver's side rear door and wheel well. It took awhile to get our car back, but we couldn't have been happier with the repairs. Our car looked like new again. I highly recommend Caliber Collision. They do really good work.Service: Body & Trim
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October 2023 by Pierre Yoro
Very satisfied with the work and costumer service was excellent.Service: Painting
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September 2023 by Owen C.
Went into the shop to get an estimate on a Thursday, no reply until next Wednesday even after calling every business day when other shops gave me an initial estimate on the same day. Talked with Justin and they dragged their feet contacting the insurance and didn't call me back but instead called the insurance holder. Even after all of that I haven't gotten an estimate since internal damages would have changed the pricing. HORRENDOUS service and NO sense of urgency. I would recommend this place to anyone who needs their car fixed extremely slowly and without any communication.
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August 2023 by Bobby Sanders
MY EXPRESSION OF GRATITUDE AND APPRECIATION FOR SUPERIOR RESULTSIt is very rare for me to take the time to comment on service and performance I receive from sales merchants. In life, every now and again, we surprisingly experience uncommon excellence which far exceeds our expectations. You may have experienced the same in your past. I am writing you today to spotlight this kind of rare customer service and outstanding/ professional performance in business. It is my sincere hope that the readers of my REVIEW will avail themselves to the EXCELLENT CUSTOMER SERVICE, PLEASUREABLE EXPERIENCE and SUPERIOR RESULTS I receive from CALIBER COLLISION at 1851 Woolner Avenue Fairfield, California 94533.Hopefully, your driving experience will always be safe and never require the use of automotive collision repair. If you encounter a need for superior automotive body repair in the future, as a very happy and satisfied customer of CALIBER COLLISION, I have great news for you. You will not find another business who will service you and restore your vehicle better. I promise you that you will be greatly appreciative of your decision to have this CALIBER COLLISION office service your repair needs. Below, I will briefly describe my seamless repair process and specifically how Mr. Tyler Breeding, the General Manager far exceeded my needs, repair service expectations and results. This is a classic case of service which was "above and beyond the call of duty."Recently, I experienced an accident involving a deer road crossing on US Hwy 50, on my return from South Lake Tahoe. Fortunately, I was not injured with only minor damage done to my vehicle. USAA Insurance did an excellent job processing my auto repair claim. I selected CALIBER COLLISION as my repair facility. On or about July 17, 2023, I met Mr. Justin Breeding, my Estimator and Mr. Tyler Breeding, Caliber Collision General Manager. These gentlemen welcomed me and made me feel completely comfortable with my upcoming repair process. They kindly and thoroughly explained the repair procedures and answered all of my questions. They handled the entire process with minimal interaction required on my behalf (coordination with USAA, my rental car company, vehicle parts and service, etc). Additionally, they provided me with a reasonable repair completion date, honored this completion date and provided me with several (almost daily) repair progress updates along the way to my vehicle restoration.Today, I received my restored vehicle and I kid you not, the vehicle looked almost better than it did when I originally purchased it over 5 years ago. Needless to say, I am very satisfied with my decision to choose CALIBER COLLISION, feel very fortunate to have met Mr. Breeding and extremely overjoyed with the impressive results this company delivered for me. I WHOLEHEARTEDLY RECOMMEND this CALIBER COLLISION REPAIR FACILITY OVER ALL OTHER AUTO BODY COLLISION COMPANIES IN THE MARKET TODAY. IF YOU CHOOSE THIS COMPANY, YOU WILL BE THE NEXT HAPPY AND SATISFIED CUSTOMER.!!!B. Sanders, Fairfield Resident & Very Satisfied Customer
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August 2023 by Luis Martinez
They do a very good and clean job in my car I love it...
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July 2023 by Bobby S.
MY EXPRESSION OF GRATITUDE AND APPRECIATION FOR SUPERIOR RESULTS It is very rare for me to take the time to comment on service and performance I receive from sales merchants. In life, every now and again, we surprisingly experience uncommon excellence which far exceeds our expectations. You may have experienced the same in your past. I am writing you today to spotlight this kind of rare customer service and outstanding/ professional performance in business. It is my sincere hope that the readers of my REVIEW will avail themselves to the EXCELLENT CUSTOMER SERVICE, PLEASUREABLE EXPERIENCE and SUPERIOR RESULTS I receive from CALIBER COLLISION at 1851 Woolner Avenue Fairfield, California 94533. Hopefully, your driving experience will always be safe and never require the use of automotive collision repair. If you encounter a need for superior automotive body repair in the future, as a very happy and satisfied customer of CALIBER COLLISION, I have great news for you. You will not find another business who will service you and restore your vehicle better. I promise you that you will be greatly appreciative of your decision to have this CALIBER COLLISION office service your repair needs. Below, I will briefly describe my seamless repair process and specifically how Mr. Tyler Breeding, the General Manager far exceeded my needs, repair service expectations and results. This is a classic case of service which was "above and beyond the call of duty." Recently, I experienced an accident involving a deer road crossing on US Hwy 50, on my return from South Lake Tahoe. Fortunately, I was not injured with only minor damage done to my vehicle. USAA Insurance did an excellent job processing my auto repair claim. I selected CALIBER COLLISION as my repair facility. On or about July 17, 2023, I met Mr. Justin Breeding, my Estimator and Mr. Tyler Breeding, Caliber Collision General Manager. These gentlemen welcomed me and made me feel completely comfortable with my upcoming repair process. They kindly and thoroughly explained the repair procedures and answered all of my questions. They handled the entire process with minimal interaction required on my behalf (coordination with USAA, my rental car company, vehicle parts and service, etc). Additionally, they provided me with a reasonable repair completion date, honored this completion date and provided me with several (almost daily) repair progress updates along the way to my vehicle restoration. Today, I received my restored vehicle and I kid you not, the vehicle looked almost better than it did when I originally purchased it over 5 years ago. Needless to say, I am very satisfied with my decision to choose CALIBER COLLISION, feel very fortunate to have met Mr. Breeding and extremely overjoyed with the impressive results this company delivered for me. I WHOLEHEARTEDLY RECOMMEND this CALIBER COLLISION REPAIR FACILITY OVER ALL OTHER AUTO BODY COLLISION COMPANIES IN THE MARKET TODAY. IF YOU CHOOSE THIS COMPANY, YOU WILL BE THE NEXT HAPPY AND SATISFIED CUSTOMER.B. Sanders, Fairfield Resident & Very Satisfied Customer
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July 2023 by Yasmin Assad
Tyler and the team are pretty great !! I love being able to trust people like them.Service: Painting
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July 2023 by Cheri Scarlett
Super sweet staff they do great work
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June 2023 by Priscilla W.
Tyler and justin are awesome they are friendly and really care and address every concern I had.
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June 2023 by Mariajose A.
I wrecked my driver side mirror and dented the body on a garage pillar during a road trip this spring, so after a magical duct tape fix, I had to wait till I got back home for a real fix. Luckily Caliber Collision is just down the street from home, so they were able to work their actual magic on the mirror and whole side body of the car. They even matched the paint color and left the interior of the auto totally detailed. It was so clean and shined better than when we bought it pre-owned at Honda. Much thanks to the Fairfield Caliber Collision team.
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June 2023 by Chris O.
Once again these amazing people came through and fixed my commuter car. They got back to me quickly after I had left a message and they were a pleasure to talk to. I would highly recommend.
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June 2023 by Debbie P.
I have meant to write a review about the great customer service received at this shop by all of the employees who helped me including Tyler and Justin. I felt like everyone took pride in the services they provide and made sure everything was done correctly and looked like a new vehicle to me once they finished. I was also happy that they kept in contact with me on the progress. I would recommend them to anyone that wants exceptional customer service and finished product.
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June 2023 by Darian Chan
Caliber Collision completed body work on my vehicle & after 2 weeks, they left the inside of my car an absolute mess. First, it smells like pure chemical & second, they left my windows down during repair. There was dust EVERYWHERE & I left my car clean in their hands. I’m very disappointed in the way my car was handled. I’ll never be going here again nor recommending this business. They don’t respect your car. Now my car smells so strong with chemicals, it makes me sick.Services: Painting
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June 2023 by Vicky Proud
Very professional customer service and beautiful work! Highly recommend.Service: Painting
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May 2023 by Darian C.
Caliber Collision completed body work on my vehicle & after 2 weeks, they left the inside of my car an absolute mess. First, it smells like pure chemical & second, they left my windows down during repair. There was dust EVERYWHERE & I left my car clean in their hands. I'm very disappointed in the way my car was handled. I'll never be going here again nor recommending this business. They don't respect your car. Now my car smells so strong with chemicals, it makes me sick. If I could give a 1/2 star, I would.