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September 2024 by Sean Coleman
Fine, competent pet care. Great people!
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July 2024 by Jewell F.
Very disappointed. The entry was cramped and dark, doors were chipping wood, dirty premises overall, spider webs and debris on the floors, and the doctor didn't even introduce herself when she came into the room - just went directly into doing a checkup. This was my first time and only time there. My animal was to have a procedure the following week and I cancelled it because of my concerns on cleanliness and worry about sanitary materials. I'm surprised they are still in business with all these violations.
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May 2024 by S Sh
Fantastic experience with dr.Jurberg.
Thanks
Ruby ?
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April 2024 by Lorielle Harbin
Friendly staff. Always willing to take a message. Accommodating to my schedule
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March 2024 by shawna becker
I cannot say enough good things about this office. Our vet is AMAZING. They always tell you all the options for treatment and the price tag. They will even tell you when you can get prescriptions cheaper online. We had to unexpectedly put our "baby" to sleep today. Everyone was so compassionate. They gave me alone time with him, let me be with him while he.passed, and hugged me while I cried after he was gone. When we had to put.our dog to sleep because he had advanced cancer, they sent us a plaster cast of his paw print, and an ink.one. They are in his memorial shadow box to this day. They never make you feel horrible when.you have an impossible decision to make. I love this place and all of the people, from the receptionist and techs to the vets.
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February 2024 by Michelle Garcia
My frenchie passed, and they were so kind friendly and very caring...
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January 2024 by Jason Frankl
The Vets were great, the office staff were mostly great, one person was not, she ruined my experience here. I think this person was perhaps an office manager or something, she didn't introduce herself to me so I can only assume....
Anyways, here's what happened today.... I brought my dog in to have an ultrasound. I had previously discussed this over the phone with the vet. I was under the impression that a abdomen and chest ultrasound would cost around $500 to $600. When I dropped my dog at the vet this morning for this ultrasound I assumed that that was still accurate. When I picked her up they had done an abdomen and neck ultrasound instead which I totally understand.... in the moment you gotta do what you got to do, that's not a problem, I used to work in the hospital so I get that things change as you start looking for and discovering things etc What I don't understand is that when I asked the office staff to explain the price difference to me they sent out this person who was talking down to me, being condescending and rude with her words and her tone. She was referring to my wife as "confused" and also said "do you need to call her, did she not understand what the vet said," making me feel like somehow I'm the bad guy and that maybe my wife is dumb, or at least they think she is. Funny thing, after I checked with my wife, she said she never talked to the vet and never discussed pricing when the staff called to say Maddy was ready to be picked up. Also... this person was trying to put some paper in my hand showing "an estimate" that they had just created, an estimate that we never saw previously or signed, which means that paper had no actual meaning to it at all, so I wouldn't take it from her... She was being a little rude the whole time and when I said to her, and I quote , "I don't know why you're talking to me that way it's really weird" she got defensive and then walked away without explaining anything any further about the pricing discrepancy. While I was waiting at the front desk to pay the $750, I heard this person in the background complaining to all the other staff in the office about our interaction which made me feel really uncomfortable. So, I just paid and left. I don't really know if I should ever return here because I'm worried that this person will find a way to ruin my future experiences here if I do return with any of my 3 dogs or cat....
It's sad how one person can ruin my experience with your entire establishment, making me weary to return, and pushing me to warn other potential clients via this review.
What do you think? Should I just chalk it up to that person having a bad day? Should I go back or choose another vet?
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January 2024 by gil lewis
Great Vets and staff!!!
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January 2024 by Carlos Guzman
Bad service won’t bother you with the details, however, went in about a month ago for a regular exam went into order meds for my dog got denied I guess they like to collect that easy money for the examination Probably give some lame excuse how they have to weigh her again
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January 2024 by Jason F.
Add a photo Cal West Pet Hospital 4.7 (130) Veterinarian in Fairfield, CaliforniaClosed OVERVIEW SERVICES DIRECTORY REVIEWS PHOTOS ABOUT Reviews from the web 5/5Consumers' Checkbook · 12 reviews Google review summary 5 4 3 2 1 4.7 (130) Reviews All adopted7 price6 baby4 tests3 +4 Sort by Most relevant Newest Highest Lowest Jason Frankl Local Guide·71 reviews·88 photos just now NEW The Vets were great, the office staff were mostly great, one person was not, she ruined my experience here. I think this person was perhaps an office manager or something, she didn't introduce herself to me so I can only assume.... ... More Chris O 1 review a month ago Had a pleasant experience today at this clinic. It was our first time coming here. All staff and doctors are very nice and accommodating and have high respect to their customers. Thank you for helping my dog and being so patient. We will definitely come back here. Codruta Moreira 4 reviews 3 months ago We'd been looking for a clinic to take us in to save our rescue kitten. After desperately calling and visiting other clinics, we ended up going to the Cal West Pet Hospital. They were the ONLY people who showed interest in our poor kitten, ... More James Riordan Local Guide·145 reviews·2958 photos 2 years ago We rescued a pup from SPCA Vacaville and we went back a couple of weeks later for vaccinations and met the vet Kelly Palm. She was nice and very helpful. Well guess what... She is the vet at Cal West! She personally came out and ... More Photo 1 in review by James Riordan Photo 2 in review by James Riordan 1 Jason Frankl Local Guide·71 reviews·88 photos just now NEW The Vets were great, the office staff were mostly great, one person was not, she ruined my experience here. I think this person was perhaps an office manager or something, she didn't introduce herself to me so I can only assume.... Anyways, here's what happened today.... I brought my dog in to have an ultrasound. I had previously discussed this over the phone with the vet. I was under the impression that a abdomen and chest ultrasound would cost around $500 to $600. When I dropped my dog at the vet this morning for this ultrasound I assumed that that was still accurate. When I picked her up they had done an abdomen and neck ultrasound instead which I totally understand.... in the moment you gotta do what you got to do, that's not a problem, I used to work in the hospital so I get that things change as you start looking for and discovering things etc What I don't understand is that when I asked the office staff to explain the price difference to me they sent out this person who was talking down to me, being condescending and rude with her words and her tone. She was referring to my wife as "confused" and also said "do you need to call her, did she not understand what the vet said," making me feel like somehow I'm the bad guy and that maybe my wife is dumb, or at least they think she is. Funny thing, after I checked with my wife, she said she never talked to the vet and never discussed pricing when the staff called to say Maddy was ready to be picked up. Also... this person was trying to put some paper in my hand showing "an estimate" that they had just created, an estimate that we never saw previously or signed, which means that paper had no actual meaning to it at all, so I wouldn't take it from her... She was being a little rude the whole time and when I said to her, and I quote , "I don't know why you're talking to me that way it's really weird" she got defensive and then walked away without explaining anything any further about the pricing discrepancy. While I was waiting at the front desk to pay the $750, I heard this person in the background complaining to all the other staff in the office about our interaction which made me feel really uncomfortable. So, I just paid and left. I don't really know if I should ever return here because I'm worried that this person will find a way to
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December 2023 by Chris O
Had a pleasant experience today at this clinic. It was our first time coming here. All staff and doctors are very nice and accommodating and have high respect to their customers. Thank you for helping my dog and being so patient. We will definitely come back here.
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December 2023 by Chri T.
Had a pleasant experience today at this clinic. It was our first time coming here. All staff and doctors are very nice and accommodating and have high respect to their customers. Thank you for helping my dog and being so patient. We will definitely come back here. This will be our vet clinic from now on and forget a bad experience with Barney and Russum clinic.
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October 2023 by Codruta Moreira (Codri)
We'd been looking for a clinic to take us in to save our rescue kitten. After desperately calling and visiting other clinics, we ended up going to the Cal West Pet Hospital. They were the ONLY people who showed interest in our poor kitten, and they took mercy on us. Unfortunately, our kitten had to go, but we're thankful to Dr. Jurberg and Dr. Palm for being honest and for helping us the best they could. We will definitely come back to visit them. Thank you Doctors and thank you to your wonderful staff.
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October 2023 by Karol Miller
Helpful, friendly patient. So glad we found you.
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October 2023 by Madi B
Friendly and knowledgeable staff.
