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May 2023 by Margaret G.
They say refundable deposit of 250$ but they took all mine and they kept taking out money without my permission So I contacted my bank hopefully they can get me my back back cause budget isn't helping me out
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May 2023 by Kushal Juneja
Horrible!!!! Cancelled at the last moment
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April 2023 by Jackie K.
I had the best experience at Budget! I was a bit nervous because of the negative comments but I will now only choose Budget. First their prices were the best by far, I moved from Tennessee to California as a single 66 year old woman. They made sure I had a very reliable truck, it only had 6k miles, very clean and plenty of connections for my phone. Everyone was so pleasant and made what was a scary process so easy. Highly recommend!!!!
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April 2023 by Donna Battelle
I reserved a moving van for 6 days with 200 usage mile at .59¢ a mile. The total charge was $281 with $400 cash deposit. I kept the van 8 days letting him know this. Alfred charged my account $825 and kept my $425 cash deposit totaling $1250.00 He added on insurance that I did not ask for and said the truck smelled like smoke. I got ripped off is what he did
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July 2022 by Quinn Prado Diaz
Overall experience renting a truck with Budget Truck Rental Fairfield was great.I originally had to pick up my 16' moving truck at 11:30 AM and called to move my pick up time to 4 PM. Alfred let me know that in addition to moving my pick up time, I could also pick up my moving truck first and come back for my car bed the day after so that it wasn't in the way when I packed the truck. When I went to pick up my truck later that day, both representatives were kind and even encouraged me to call my insurance just to insure my car would be covered if I were to get into a collision (this was cause I declined the insurance they offer). The reps even assisted me with my questions about how to operate the truck, such as how how to open and lock the back truck door and ensuring my mirrors were correct.I ended up calling the next day to cancel the car bed that I originally purchased as I had a change in plans. Alfred was very kind over the phone and let me know there would be a 50% cancelation fee for the car bed. He's since taken care of that cancellation and understood my and my families reasoning for having a second driver drive my personal car. (I have never driven anything bigger than a Tahoe and after getting the moving truck I realized driving with my car attached to the truck would be a lot more difficult than I originally thought.)I don't normally leave reviews but my whole move has caused me much stress. I am glad Budget Truck Rental in Fairfield did not add to that stress.
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April 2022 by Ciodiedan R.
It's a NO for me. Since it would be my first time renting from them I called to make sure I was aware of any deposits/fees that could be charged in person. The girl that answered the phone (Angela) was very rude when answering the phone then I wasn't even done explaining myself and she cut me off saying "so what is your question" in a very irritated/angry tone of voice. I told her she seemed very rude and she hung up. Potential customer lost, it sucks how these employees ruin it for the companies....maybe management needs to do better when hiring people. 10/10 do NOT recommend.
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September 2021 by Sonya P.
HORRIBLE, I reserved a truck over two weeks in advance and was called one hour before I was to pick it up and I was told they did not have a truck for me. Then when I called the national number, a manager said there was not truck within a 30 mile radius. He then began to quote me Budgets legal bull. This is the worst company and a horrible way to do business by overbooking rental trucks and leaving people stranded.
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September 2021 by Michele D
Came here because uhaul kept switching my reservation. Alfred was very helpful. I recommend this place.
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July 2021 by James Handy
I Rented a truck a week and a half out, a week later I get a call saying they don’t and won’t have any trucks available, I told him to cancel my rental. now I got a $75.00 no show charge.
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June 2021 by Haena K.
TAKE YOUR BUSINESS ELSEWHERE. I reserved and received a confirmation for a moving truck rental. One day before my move date I receive a voicemail to notify me there is NO truck available. I called and spoke to Alfred who gave zero f*cks about the situation. He was very unprofessional and had zero intentions of trying to come up with a solution. Horrible customer service and your reservation/confirmation means nothing so stir clear of this location!
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June 2021 by Vickie S.
DO NOT RENT FROM THESE SCAMMERS. I called on Friday to reserve a car for June 12th out of this location. I called today to cancel the reservation for June 12th. Today is June 5th.The lady said that because I prepaid for the reservation they will deduct $50.00 from my prepaid reservation!! WHAT??? This is the biggest scam that I have ever been involved with. It was never disclosed to me that was a possibility. I am beyond angry. I am 65 and on a fixed income. DO NOT EVER PREPAY FOR ANYTHING FROM THIS COMPANY!! They will steal your money. This company should be happy I canceled a week ahead of time. I will call the Corporation on Monday to complain. There was no disclosure anywhere on their website that disclosed they will STEAL YOUR MONEY! How was I supposed to know. Vickie S
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May 2021 by Judy A.
Avoid this place at all costs even if you have a coupon code!!! Poor customer service and extremely slow. Never again!!! It's Avis and Budget, so you're waiting between two types of customers - car and truck rental.
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April 2021 by Jay A.
TRUCK UNAVAILABLE - Our rental truck was canceled on the day of pick up due to inventory issues - THEN they charged us $75 for a no show fee? What a joke!
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March 2021 by Robyn P.
Disgusting customer relations. Never was greeted or even directed to the counter for service, was not given a smile or a response to me asking "how are you today?". Was given the same cold treatment on the day of return. No "thank you" or "come again", or "hope you enjoyed your trip". Clearly there was something wrong with ME. I made my reservation online, the car was ready and we did have a safe trip, but aside from that, I've never felt so unwelcome to spend my money at a place of business. Have considered contacting the Corporate offices for accountability. It was bizarre.
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February 2021 by Michele Ducioame-Bradford
Came here because uhaul kept switching my reservation. Alfred was very helpful. I recommend this place.