-
December 2023 by Frank G.
My wife purchased windshield wipers at an Auto Zone in San Jose on 5566 Cottle Road. The guy working there gladly offered to install them. As we were driving on our way back home, in Vallejo, one of the wipers went flying off as we were using them. We stopped at the Auto Zone on 1440 West Texas St. in Fairfield and after showing our receipt for the wipers and explaining to the employee, Hanna, what happened and that we wanted a refund, Hanna rudely said we would have to pay for another set and that they couldn't install them. Since she was being a condescending bitch we left to O'Reilly auto parts where they were very professional and understanding. (See their review).
-
December 2023 by Alicia D.
I was having a hard day, when my add a quart of oil light came on. It was pouring down raining but I had to handle this. Went to this store, the young man that helped me was awesome. He went out in the rain and put the oil in my car. Even apologized for having to charge me for a funnel. Said if it was my mom I'd want the to help her and not have her in the rain.
-
November 2023 by Jen P
Jules was very polite and cheerful. Her upbeat personality made my day.
-
November 2023 by Jonathan Chiang
Went in for a battery change on a weekday. Tad was prompt, friendly, and extremely helpful for the battery change. Thank you!
-
November 2023 by James Choi
Location manager was incredibly rude, wouldn’t allow customer to use restroom even though I was purchasing something. I would recommend a different location if you wanted a more pleasant experience.
-
November 2023 by Cheokey
I went for a battery for my key fob.I was disappointed because with this location because I stood at the register more than five mintues while ,a bunch of employees just passed by without asking me if I needed help. Then a really nice guy named Will came to help me ,he even checked in the back for my battery.While waiting he also helped another lady .NO one else helped or offered to help any customers ,I thought that was strange .The stars are for Will thanks again.
-
November 2023 by Dado M.
12 Nov 2023 - I called in to ensure the part I needed was available. Without me asking the staff he offered to eyeball the item to ensure the stock was available. When I arrived; a lady was extremely courteous and immediately got me the part. She further added some cost-saving techniques that I could use on the item to ensure longevity. I went to check out the item and another sales lady offered to assist me.I then asked the first lady about fuses. She walked me over to the section and picked up the item, which I also purchased. I highly recommend this location for exemplary customer service. I only wish I could remember all their names. You guys are awesome.
-
November 2023 by Goddess Kratos
Had to call regional mgr just to get legal compliance, time consuming
-
September 2023 by Nic Paolini
Brandon helped me pick out new windshield wiper blades and installed them, too! ??
-
August 2023 by Volcanic Touch
I had the worst experience I was waiting for assistance and there was a female who was assisting other people but was not helpful with me. She kept telling me to look for the oil that my car needed but with other customers she took her time and guided them to what they needed. I waited about 30 min and it turns out the oil she was told me that was for my vehicle, they don’t even have that oil there. I decided to leave since she refused to assist me and took my business elsewhere.
-
July 2023 by Jorge M.
JOE my guy was fantastic, did everything he could looked at inventory for the part just for the part to be delivered on the truck that was coming and took the extra step to see if my item that I needed was on that track to make my life easier, joe was fantastic
-
July 2023 by carmelita C
I had the worst experience I was waiting for assistance and there was a female who was assisting other people but was not helpful with me. She kept telling me to look for the oil that my car needed but with other customers she took her time and guided them to what they needed. I waited about 30 min and it turns out the oil she was told me that was for my vehicle, they don’t even have that oil there. I decided to leave since she refused to assist me and took my business elsewhere.
-
June 2023 by Cook 'Em and Call 'Em Out
Noah was the man ? He was very knowledgeable and he helped us through the process of replacing the alternator. ? give him a good performance review!!!
-
June 2023 by Paula R.
We received respectful excellent service from this store.
-
April 2023 by Mimi Tuazon
The staff by the name of Noah is so nice, helpful, and really went an extra mile to look for the parts we're having problem with. He scrutinized thoroughly the part we need by putting a diagnostic portable machine check in the car thereby identifying what the problem is and the part needed. We are able to fix the car by his conscientious care for customer. Job well done Noah. By the way I am using my wife computer.