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July 2023 by C Varty
I had my vehicle worked on at another AAMCO in another state and that location was fantastic. I needed this location to check my vehicle and the phone conversation with whoever answered was terrible. I won't be taking my vehicle here if I need more work done.
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June 2022 by B.P P.
This is an extremely lazy shop. Any excuse not to getbthings done should be expected.
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March 2022 by Daniel W.
I have never written a negative review, but if this helps even one person/family from taking their vehicle to AAMCO Fairfield, it will be worth it. I took my vehicle to get diagnosed for a possible transmission issue. The shop manager Wesley told me that I needed to have a complete rebuild. He charged me 6 thousand dollars to rebuild it and gave me a 2 week finish date. Once they had my car is when all my issues started. My car sat in the shop for 3 and a half months untouched. I went to shop everyday to check on it and the doors to the shop were always locked with no one inside DURING REGULAR BUSINESS HOURS! There is no contact number to talk to Wesley and the phone number given goes to an answering service where the operator can't provide any specific info on your vehicle. Throughout my 3 month ordeal Wesley contacted me twice, and both times were in the first month. How many people do you know that can go 3 1/2 months without their personal vehicle?? It's like Wesley didn't care. I thought maybe I would get some kind of a discount simply for the inconvenience that this whole ordeal caused me and my family. Nope. I was charged every last penny. I truly feel like I was scammed. After everything I endured I don't even believe that I actually needed a rebuilt transmission. Wesley and AAMCO showed absolutely zero transparency or integrity. At the very least as a client, I would've expected at least a weekly phone call with an update... Never happened. Please never take your vehicle up AAMCO Fairfield. It will be one of the most frustrating and worst mistakes you will ever make in life. Please learn from my mistake and do your homework before you trust a company solely based on a commercial you always see.
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August 2021 by Rony Osorio
Be careful this place is a NO,NO..PLACE..instead fixing they damage...money pullers..open your eyes...
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March 2021 by keeley crittenden
Doesn’t do tune ups , they “fix By the manufacture schedule” and just wanna milk you for your money
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February 2021 by JASON MACALLISTER
Had them replace the transmission on my daughters 2017 Ford Focus due to transmission being damaged internally. When we picked up the car the gentleman behind the counter stated that the engine mounts are getting worn. My daughter drove the car home and stated that when the car was sitting at idle the car was shaking really bad like a massage chair and that there is a loud noise coming from the left side of the car. When we dropped off the car we did not have any of these symptoms. I am a mechanic by trade and know that after you do any major repairs you should test drive the automobile to ensure everything is working properly and there are no problem. Also it is customary to clean grease marks from the mechanics. There are grease marks on her key chain and center console of her car. Only thing good about this was the price which was about $1000 less than the dealer.
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February 2021 by Sandra Beckett
Excellent customer service. Honest and will be coming back again when needed. Will be telling my friends about this place and highly recommend
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January 2021 by Taysha Edwards
This is where i take my car anytime something happens, they’re really quick, honest, and very professional. I highly recommend them??
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November 2020 by Alicia Dorton
Only doing transmission work. Office was open/unlocked but no one around..called from the parking lot and reached someone. He was helpful and recommended 2 other companies
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January 2020 by Jorge C.
I'd done business with Aamco in Concord for over 20 years and for the last 7 years herE in Fairfield. They had rebuilt the transmission on two of my work trucks and they did a good job. Just recently I took my personal car (2002 Escalade). Yes it's old but thing has been the best car I ever owned. Yes, I do regular maintenance on it and that's the reason this truck still runs strong. I took it in to the Fairfield shop because it need the transmission fluid and differential fluid changed. When the job was complete they told me that the truck had a small oil leak that was coming from the valve cover gaskets. $400 and change would be the cost for the repair. I agreed and they took care of it. When I picked up my truck, Tom the manager said it was all done the leak Waac minor and it was all ready to go with no leaks. This was December 20, 2019. Christmas was here so I just kept on with our holiday without paying the car no mind. It was after Christmas that I notIced since we had not use the car, the oil leak that was left on my garage floor. I took the truck back to have them install new rear shocks and they said they would look at the leak and see what the problem was after I showed them pictures. I received a call 3 hours later telling the truck is ready for pick up and that I when I get there Tom would explain to me the oil leak problem, I told them put Tom on the phone so we can discuss it now. In case it was something minor. Well Tom tells me the valve cover gaskets have no leak, the repair they did was done correctly and that new leak is coming from elsewhere, he could not tell me where but it's definitely not from the valve covers. My complain is that they are the ones who told me where the leak is from and they would fix the leak. The leak never got fixed and they would do nothing to take of the issue that they assessed. I took off the motor cover to see if any work had actually been done with those valve cover gaskets. Attached you will see the bolts that would need to be removed to pull off the valve cover gaskets have not even been touched. I touched around the cover gaskets and there is built up dirt with some old oil that is around the back side of the gasket and head. These guys are a joke and rip off artist. Do not bring your cars to this shop. Th hey will rip you off and the call you a liar when you have a complain about the service you received or in my cas the service that cost me $400 that never happened. Oh, I almost forgot. When I picked up my truck Tom was out of the shop so I asked the technician that was inside the office if he was the one who worked on my truck. He said yes, he said the shocks where bad and they for sure needed to be replace. Then I asked him about the oil leak. He looked at me with this blank stare, I said the oil leak from the gaskets you replaced and he said "I don't know what you're talking about"
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January 2020 by E M.
I had an issue on my Subaru CVT (continuously variable transmission). I got to this shop. They told me: "to start with and make an estimate, we need to drop transmission on the floor and then review it. That will cost you $700.00" I didn't like the idea and moved to non-AAMCO shop. In different shop, they told me that CVT doesn't have gears at all, but chain that continuously changes position when shifting. They showed me a youtube video that explains all, and they told me: "it must be dirty solenoids that is stalling chain shifts. They are driven by computer" Solenoids were easily accessible from beneath, so no need to drop transmission. This explanation was reasonable and I went with it! Solenoids price was about $800.00 + labor cost $1200.00. This fixed my Subaru transmission issue. So, why this shop asked to drop transmission on the floor, if they ever worked on Subaru CVT before ...
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November 2019 by Rob W.
This place has the worst management team I have ever run into. He is very rude to customers. He has no problem making fun of his employees in front of customers. He will not return phone calls. He has no problem using explicit language in front of and towards customers. I would go anywhere else if you have the chance. Dont waste your money here.
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November 2019 by James McKenney
Changed transmission fast. Great service and price.
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November 2019 by HELL0 W0RLD
This is the most reliable and reasonable mechanic shop. Only place I will ever go
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November 2019 by Rob Wales
Worst service I have gotten after spending thousands of dollars there. My car was brought in to have an issue taken care of with the transmission. I chose AAMco because of the warranty. Which I have already had to use less then a month latter, they did not fix the transmission correctly and now the car has been there over a month and they tell me a different story when I go by to see what is going on. the first time I was told at most to rebuild or replace the transmission it would take ten days or less. Not sure why it is taken over a month to fix what they did wrong.
