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January 2024 by TERESA FERRELL
If I could rate the service -10, I would. On 1/7/23 I called AAA for a battery jump. My other car had been sitting for over 3 months and had not been started. I was told I would receive updates, of which I did not receive. I finally called back and then received a real time estimate at 2:18 pm for an additional 40 minutes of which I had already been waiting 1.5 hours. They apologized for no one sending updates and then suggested that I could use another local service. So roughly $3,000.00 could and will go to an other insurance company and roadside service.
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November 2023 by Chelsea B.
Sandra is the only reason why I'm leaving this review. Definitely will recommend my friends and family to her! She was an amazing help and super nice. Sandra just made a lifetime customer. Thank you Sandra!!
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October 2023 by keyoumars Mobasser
Just left AAA in Fairfield, everyone’s been nice in the front office. I had No appointment but Heike took care of my new home and our 3 vehicles. Great rates, very efficient, no pain . Now we can relax and enjoy life. Thanks everyone
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October 2023 by Keyoumars M.
just wanted to thank Roxanna and Heike at this AAA office . they wee very pleasant, patient and professional. I am very happy being back . thanks again everyone
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October 2023 by Roxane H.
I've been to half a dozen AAA offices in the years I've been a member. The Fairfield office is nicely run and the agent who helped me, Marlon, was excellent. He took the time to explain everything to me. Highly recommended!
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September 2023 by Genesis A.
I was very impressed with the service and services that this location offers. This place made things so much better After a nightmare search for insurance. I had tried getting ahold of my agent to figure out my canceled insurance situation but wasn't getting much from them. I tried the agency I have my mortgage with and they never replied. The other options in town were expensive and they told me that because of California there was a hold and I wouldn't be insured for a few days. So I finally said screw it I'll try AAA and I have to say I'm happy with my decision. Not only did I get a fair quote the service was awesome. Additionally after I was done getting insurance I walk a cross to a counter and was able to get my car tags.
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September 2023 by Lucy D.
I am irritated with AAA. They mailed us advertisement for home owners insurance to our home address. We called for a quote and were told they don't offer home insurance in our zip code (94534, Fairfield) due to fire risk. Then why would they mail me the offer for my home in precisely that zip code????? To waste my time???Also, they send me life insurance advertisement every single week. Filled out with my personal information so I have to shred it.So be warned, don't give they any information or they will pester you with advertisement and waste your time.
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September 2023 by Alice W.
I have ALWAYS had EXCELLENT customer/client care at the Fairfield CA branch AAA office. I have never had to wait too long to see an agent and I 'm always greeted with a friendly smile and treated like I matter..
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September 2023 by Qiana Price
Love this branch! We’ve been working with Heike for so many years! She is amazing and almost part of the family at this point! ?
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August 2023 by Emily
Moved here from out of state and needed my title/reg switched over. I think I was in and out in less than 30 minutes with my new plates and registration! Both times I’ve been there the guy up front has been super helpful and friendly.
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August 2023 by Jessie Christian
Heike, I can’t thank you enough. You made my experience so easy and comfortable. Trying to sign up online was giving me a real headache. I ended up going in to this branch to speak with a human, and ended up speaking with an amazing one. Heike answered all my questions I was struggling to find answers for, and had me out the door with everything I needed plus a smile. I can’t express enough how grateful I am for having met with her. A wonderful experience, and I know who to go to for future questions. Thank you so much, Heike.
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August 2023 by John Holcomb
Great AAA establishment. Employees that assisted me at the entry kiosk and with my AAA paperwork were real nice and knew what prosesses were need. Quick insnd quick out.
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August 2023 by Jenn w.
They are cancelling policies for debris without warning so that they can cancel insuring ppl for fire protection all together. I have been a customer on and off with them for decades. My policy was cancelled without the ability to remedy the issues of debris which occurred while I was I'll and working 12 hr shifts 6 days a week for months. Even though I have several policies with them. Would not allow me to remedy the issue within the week and keep my policy and gave no warning before hand so I could before being terminated. They do not care about your business. For a car accident I was not at fault for they would not request video footage that would prove it delaying the claim and costing me money. They are not the company they used to be. Not worth the additional cost people would pay for better easier service.
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August 2023 by Jessie C.
Heike, I can't thank you enough. You made my experience so easy and comfortable. Trying to sign up online was giving me a real headache. I ended up going in to this branch to speak with a human, and ended up speaking with an amazing one. Heike answered all my questions I was struggling to find answers for, and had me out the door with everything I needed plus a smile. I can't express enough how grateful I am for having met with her. A wonderful experience, and I know who to go to for future questions. Thank you so much, Heike.
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July 2023 by Janet
I went for an oil change. The staff were very friendly and professional. I dropped my car off and when it was ready they gave me a call. When I picked it up they let me know my spark plugs and filter were dirty and needed to be changed. It's nice to know they were looking out for other areas of my car to help keep it running good.