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May 2024 by John Nevo
I've been having many keys made generally at Home Depot or a locksmith a couple of miles down Drake. When Fairfax Lumber and hardware was unable to make a key for my Kia they referred me to the locksmith who made one for $5.50. I recently had a basic key made at Home Depot, a few miles away for $ 4.34. Needing a final simple door key I went to Fairfax Lumber and hardware. They made it without telling me the price. At checkout, this one simple key cost EIGHT DOLLARS AND THIRTY F IVE CENTS. I figured something was wrong and asked the checkout person to recheck. $8.35 for One Simple Door Key !!!! EIGHT Dollars + for one simple key.
Imagine if I walked into this store to buy ANYTHING what they'd charge me?
I'll never buy anything there again..
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April 2024 by R P
We if your looking for hardware they got it. If your looking for lumber they got it. If your looking for plants they gottom
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January 2024 by joel landaverd
1. Be careful when you buy gravel or drain rock. The machine operators drop the material on your truck but leave some on the sides, causing scratches and damage. and If you tell them something they go and make fun of the other members of the store instead of thinking that they should be careful with the customer's property.
2. Possibly the people inside will help you find what you need for Your projects, but some of those outside don't even want to walk to help you.
3. Customer service is a fundamental part of business and few people in that store understand it.
4. To my friends, family and those who see this post, be careful and even if it is further away, going to San Rafael is cheaper than having a bad experience.
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December 2023 by A.E. R.
Excellent customer service. Great selection of products.
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December 2023 by Kristina Dodsworth-Heath
I love this place! Ok, I love hardware stores. It's got just about everything you'll need (no it's NOT home despot, which has its place in the annuals of hardware stores.) They have a lovely garden section with great help, enthusiastic, and knowledgeable (Ask for Peter.) They always have great seasonal selections as well as vegetable starter plants. Plus they always have good holiday decorations and inspiration. Their crew is a bit eccentric, which I think is a plus!
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October 2023 by Matt Hall
Awesome store... always eager to help you, and they occasionally have some great finds. Like today, they had one seedless ruby red grape vine left for $15. Amazon has it for $65 ($50 + $15 s&h). I was so happy to find it locally and not have to wait for it to be delivered.
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August 2023 by Pollinate Farm
George in Lumber provided the best customer service I've had in a while! George helped me figure out the wood I needed for my beekeeping project, and helped me to modify the plans to suit the stock that was available (he actually does complex math!). He was kind, patient and friendly. My project turned out great! Thanks so much George!??
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August 2023 by Carol G.
I shop there regularly and have always gotten good service, never a problem until now. There are no longer restrooms for the customers. Very inconvenient and darn inconsiderate in my opinion!
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August 2023 by Christina Ortega
First time there. Lots of materials you may need. Great customer service!!??
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August 2023 by Pollinate Farm & Garden Supply
George in Lumber provided the best customer service I've had in a while! George helped me figure out the wood I needed for my beekeeping project, and helped me to modify the plans to suit the stock that was available (he actually does complex math!). He was kind, patient and friendly. My project turned out great! Thanks so much George!??
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June 2023 by photo vs apple
Huge selection always find what I need
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June 2023 by Steve Franceschini
Too disorganized and hard to find items.
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June 2023 by Ryland Morgan
Great local store. Has everything you need. Everyone there is extremely knowledgeable. I don't go anywhere else and support local business
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May 2023 by Christine A.
Nicole is so friendly and helpful. I buy all my plants from this nursery. Great local business! A+ service everytime!
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May 2023 by Connie Curiel
I like looking in the hardware stores wherever I go.
