-
August 2024 by Fair oaks Iron
Probably the best I've ever seen and I've run two different automotive facilities. Professional, knowledgeable and most important Honest. I saw a friend's business vehicle in their shop. My friend is from Elk Grove and his business is in South Sacramento and I asked him why he would drive so far for service. He said my father always used Otis and our whole family depends on them because of the way they have been helped over the years. Why take a chance on any one else? He said it better than I could.
-
August 2024 by Jacob Phillips
This 5 star might be premature, but can always come back and adjust. Good vibes no-nonsense shop. The kind of place where u actually talk with the tech. THATs the kind of mechanic u want to have. One u can actually talk to. A place in queens, with a man to boot!
-
July 2024 by NovaPRO Office
We took one of our company vehicles to Otis Automotive. They were friendly, professional and great to deal with. We will definitely be taking the rest of the fleet here in the future.
-
July 2024 by xian kwong
Bruce is a national treasure, with a wealth of experience and knowledge to boot. And Christine makes sure your visit goes smoothly. for old schools to new cars, they know they're stuff
-
March 2024 by Sunny Rae
Not impressed with Bruce Weimer’s temperament when he is having a bad day(s). I’m sure most of the time he does excellent work. However, if I’m told the car is ready for pick-up and I show up each time to find out it is not ready, I have the right to ask if the car is truly ready without having to endure false accusations from Bruce. The work performed still needed adjustment, but rather than deal with a hot head, I took it elsewhere to have it finished.
Afterall, just step inside the office at Otis Automotive, and you’ll see signs posted on the walls about them kicking you off their premises (or words to that affect) should you complain or bring up a question that the boss doesn’t like. So, not too inviting customer service signage to begin with – take that as a warning! The crew there most likely think those signs are cute and funny, but I consider them offensive to all customers. Bruce, the customer is always right. Bruce, when the customer is wrong, read the sentence before this - the customer is ALWAYS RIGHT. Now that is excellent service.
-
February 2024 by Cal Bar
They seem good at the mechanics of their job and seem friendly but roosters shouldn’t be on top of a customer’s car when having it parked in their lot. This is kind of a basic part of running a business - keeping wild animals off the property so that they don’t create a liability
-
October 2023 by Francisco Benavides Jr.
Best most reliable mechanic in Fair Oaks, we used to drive out to Rancho to a different mechanic but started seeing alot of people recommending Otis's on social media and they were totally right, super friendly staff--honest and it's right in the Village so you can go have some Badfish for a breakfast burrito and coffee after dropping off your vehicle ?
-
September 2023 by Deborah Croan
Quick efficient hitch and brake light install
-
September 2023 by Diane R.
As a new resident I needed to find a trusted mechanic in my new area so I turned to yelp. Yelp you helped me find a neighborhood gem! Otis Automotive has Bruce and his amazing employees. He was so friendly when I told him my car's problems he was genuinely interested in finding a solution. He was honest with me and gave me a few options. When we fixed the car he showed me the culprit, the manifold!We will return!
-
September 2023 by Karie Howard
Honest mechanic with great and helpful staff!
-
September 2023 by Nick Mathers
Bruce is awesome
-
August 2023 by Erik Harrison
Doesn’t matter what the issue is, this place will figure it out- and it’s the right diagnosis at the right costI have used this place for 7+ years now, with 2 vehicles( hit a deer with the first, otherwise this place would have had it running for years) Whether it’s Kristine, Brian, or Bruce (or any others) the service is friendly, informative, and honest.Services: Auto battery replacement
-
August 2023 by Rich L.
I've used Otis Automotive several times for normal maintenance and also repairs. Everyone there is friendly and helpful. Scheduling was easy and drop off/pickup was flexible. I will continue to trust my cars to, and recommend, Otis Automotive.
-
July 2023 by Stephanie Y.
Bruce and his team is awesome! Honest, quick, reliable and fairly priced. Highly recommended, locally owned small business that has earned the reputation of being the best!
-
June 2023 by Stephanie Maria
I go to auto lube oil change. My oil sensor was turning on and auto lube recommended I go to otis automotive. So I went Feb 2022. I was very happy that I found a reliable place to work on my car.. Well at least I thought. I called June 2023 because My check oil light kept turning on and off for a year. So I finally called to see if I can come in to have them work on it again. After relaying the problem to the receptionist she kept saying it’s been a year. I explained to her I understand but I’m not asking for free work I was willing to come in and pay for any work needed. It was a very frustrating I couldn’t get a word in. She accused me of being more upset than I was. When honestly I just wanted an appointment to get my oil sensor fixed. There needs to be professionalism instead of a woman who literally blows up. Life is hard enough why make it harder. This is the first time in my 30 years I’ve ever filed a complaint. That was the worst customer service I have ever experienced in my life.
