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October 2023 by Joe D
Great knowledge about pools, equipment and items in store. They do great repair on pool sweeps. Mel us a little gruff but he’s wonderful. If you have a question about your pool or spa they have the answer?
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October 2023 by VIRGINIA King
Since going to Nathan's, my pool looks 100% better. When I have a problem or an issue, I can go talk with them, and they treat me like a human being and not like an idiot. Thank you.
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September 2023 by Robert B.
I brought my MX-8 in for repair, and left it determine what was needed. They told me there would be a $20 diagnostic fee. When I returned they said it was ready and the repair was $325! I was shocked and asked why I wasn't called to authorize the repair. I was given no explanation, only stated that if I didn't want it, he could probably sell it for at least that much. Feeling I had no choice, I paid, only to return 37 days later as the unit still di not perform. (note:warranty is 30 days) I returned the unit again expecting satisfaction. The technician told me that the DIY attempts included incorrect parts which he completely replaced with the correct parts. I acknowledged, and paid the additional $107.00. When I came back a few days later, the owner (he made sure I knew it as he said "see the name on this badge, and the name on the sign". "I want you to leave" I never raise my voice, and never asked for anything other than to have the repair I had reluctantly paid for. I had been a customer for at least 10 years even before they closed their location on Fulton Ave. I never expected to be treated like this. RB
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August 2023 by Hanz Reynado
Randall was extremely helpful with my DIY project. He helped me find the right fittings and adapters for my project to get it up and running.
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June 2023 by K S.
Odd experience. The owner isn't friendly; they are unprofessional, condescending and act like it's a chore to help you make a purchase. They don't directly answer questions, they circle around the answer. The wife was much more helpful than the owner. They act like you're an idiot if you are not a pool expert and ask any questions. Wasted two trips there because they gave the wrong info about testing the water in my pool. This guy just needs to retire. You can tell he's miserable.
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June 2023 by Robert G.
I've been having trouble finding the right seal kit for my pump. The older guy there knew exactly what I needed and even installed in right there at the counter. He lot a lot of sage advice. Most places would have just tried to sell me a new pump.
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June 2023 by Pamela L.
it might be the only place to get diatomaceous earth at a decent price along with liquid chlorine by the case. They have always been able to get any part I need for my pool and filter.
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May 2023 by Jeff Z.
Decent supply of spa parts. Was able to find what I needed. Customer service is not the best! Could use a little polish!!!!
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April 2023 by Bobby S.
I only go there now to buy liquid chlorine as Leslie's doesn't sell it buy the case & the price is cheaper. George is the only guy who can test your water which is weird. He's knowledgeable, but isn't customer friendly as are all of the other knuckleheads working there. They do have a good selection of hoses & parts, but be forewarned that when you step into the shop you're considered an idiot...
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January 2023 by Bruce S.
I spoke to the assistant manager named Isaac today and he gave me some very good information on prices for a new swimming pool pump, including installation costs. And right now if you buy your pool pump from them they offer an installation fee of $99.99 with a 3-year guarantee on their labor! The normal charge for that particular job is $250. Sounds like a good deal to me!
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November 2022 by Ed Padgett
I spoke to the assistant manager named Isaac today and he gave me some very good information on prices for a new swimming pool pump, including installation costs. And right now if you buy your pool pump from them they offer an installation fee of $99.99 with a 3-year guarantee on their labor! The normal charge for that particular job is $250. Sounds like a good deal to me!
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November 2022 by fully stock
If I could give zero I would. Worst customer service I have ever experienced. Started the conversation off hey how you doin I'm looking for some parts and he instantly made me feel stupid for not know what I'm talking about. Wouldn't help me at all. Best part he hung up the phone. Hope that guy has a better day
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September 2022 by Chief K.
Very odd experience was looking for granular chlorine i asked if the old man working there "mac" I believe his name was to help me find some he then went into the bathroom for about 10 minutes and then waddled out of the bathroom with his pants down He then said in a deep voice i need help wiping i was immediately concerned he then continued to follow me around the store (with his pants down) repeating and beginning to become angry that he needed help wiping i decided to quickly leave the store very odd man I reported him to authorities but nothing came of it
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November 2021 by Michael St. Denis
These guys have every part you can think of, and the experienced advice to tell you what to do to put it in, or what to look out for. A couple of things they have said "oh, and you are going to need one of these... Or you should also replace this..." And they are right...
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November 2021 by Anthony Rodriguez
Awesome and helpful, I make it a point to do business with independent businesses in hopes of stimulating the American economy. I see a lot of people crying about how they can get the same stuff online a few dollars cheaper, of course you can, but those sellers don’t have the overhead costs of keeping the doors open, and you have to worry about the online store closing up when you have a warranty issue. These guys have a great personality, keep up the hard work.
