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October 2024 by Naomi Rodriguez
Staff members were super friendly. Great and colorful selection. I bought 2 really unique dresses! Great prices too!
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September 2024 by Ellen Terra
Just had a very unfortunate experience with Moth Hole.
I will never do business with these people because I was given false information about their policies. Not a good way to operate, everyone is NOT giving the same information. Unfortunately they donated a brand new, never worn shirt because they claimed it was damaged. If it was damaged, they did the damage because when I left the 2 items they were folded and in a clean plastic bag.
I would NOT trust these people to be honest with you. Please be careful if you plan to do business with these people. Terrible customer service!
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August 2024 by Karen Sparrow
Why pay full price when you have a store like the Moth Hole? I love how they organize their store. By item, size and then by color. Want a medium blue shirt/blouse? BAM! Easy to find!
They take such amazing care in curating the clothes they put on consignment.
I am always greeted when I enter. THAT is so important to me. If they are busy with a customer they take that short second to welcome me. They appreciate their customers.
I appreciate the staff of the Moth Hole and enjoy shopping, whether I leave with a bag full of clothes, of whether I look forward to coming back to see what they new to the store.
Do give the Moth Hole a try!
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July 2024 by Dominique Gianni-Embrey
Fun place to shop. Prices are reasonable for a consignment store. Found some good pieces for myself and two friends. Staff were awesome.
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February 2024 by Jan H.
Had requirements for what could be accepted but didn't tell me on the phone. I brought a heavy load only to be told that I needed an appointment.
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January 2024 by Brittany C.
I always have great customer service when I'm here and I really love the selection and I think the prices are pretty good too
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November 2023 by Haute Mis S.
I stopped in on my way through town and so glad I did! Found some fabulous treasures, on sale even! The store is kept clean, well organized and has terrific finds at all price points. Very nice, gently used designer items in the consignment section to boutique items. I will definitely return.
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November 2023 by Mary Gannon
Nice variety and excellent prices
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September 2023 by Elizabeth B.
As of any day except today, I would've said this is a great place to go however, today was a less than acceptable experience. I'm not sure if the employee was new? it was definitely not the so nice and cheerful owner that I'm used to dealing with. I stopped in today for the first time in a year I was not greeted, nor I was never acknowledged in any way I was the only person in the store besides a worker for some period of time she never asked me if she could help me and she never asked me what I was looking for. I mean really this place has great stuff at some really good prices, but Service is what I look for and this was not OK.
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August 2023 by Stephanie Rotaru
One of the top consignment shops in the Sac area. Must pay a visit in store or online. Great finds
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March 2023 by L A.
Took great name brand clothes in still new with tags and 6 pieces originally cost $450. Some (?) sold finally and total I got was $19. And took forever to get check. I wish there was a way to get your clothes back if they don't sell, but that isn't allowed. Have learned it's better if I sell myself on ebay or posh. I think I could have gotten more in FB marketplace. Oh well, learned my lesson.
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January 2023 by Wanda G.
My review is based on my first and only visit to this store. I came in as a consignor of designer handbags. A little backstory. A few months ago I called and talked to the owner Lauren on the phone. She could not have been nicer or more respectful. It took me a while to decide if I wanted to sell my bags and I finally decided that I did. When I was ready, I called on the phone to talk to Lauren again and ask if it was a good time to come in and/or if I needed an appointment. I have never consigned before. The manager who answered the phone immediately just told me she was putting me on hold - okay - for a long time. She told me Lauren was not coming in and she told me why. She was abrupt and totally off putting. I decided to come in anyway. The manager was even more unprofessional in person. I was told to fill out some paperwork without any explanation, process, etc. When I was done, she told me she would get back in touch with me in a few days... I wasn't expecting that (I was expecting an inspection/prices/etc) so I had some more questions. Most importantly, I needed a receipt for my very expensive bags. She became defensive and louder and louder with me saying things like well if you don't trust us I don't know what to tell you and people do it every day and that's how we do it, etc.... So I'm thinking I don't even leave a cheap sweater at the cleaners without a receipt.... She did not even know what I brought in because she never looked in the bags I brought the purses in. It's just business, right? For both of our protection I feel like we should have documentation of what was dropped off. I didn't feel comfortable with the whole process. So we had the weirdest conversation I've had in years and I ended up leaving. I don't even understand where it went sideways. She told me she was the manager five different times and also gave me very personal information about her boss. This is my first time even coming in the door. I'm puzzled about the way this was handled. I ended up going to another local consignment store where I was warmly greeted, educated and informed, assisted, and thanked for my business. And given an itemized receipt for my bags with prices and percentages.
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November 2022 by Carin Agiman
I’d wanted to check this place out for a while, and I’m so glad I did. Really nice boutique with great finds—I scored items from J. Crew, Madewell and Free People for great prices. Definitely geared towards older women, but there were plenty of things for this spring chicken, too.
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October 2022 by Katie L.
I've wanted to go in this store for a while now and I got the chance to. The clothing selection is quite nice, expensive, though good quality items are. Overall the store is presented very beautifully, but I'm quite saddened by the overall customer service experience. When we entered we were not greeted at all, not even a single hello. Right off the bat it's incredibly awkward, because you should feel welcomed when you walk into a small boutique like this. There was a worker there who kept to her own and didn't really say a single thing to me and my guest even though we were standing right in front of her, only until she offered to grab our clothes after about 20+ minutes of shopping. Another woman at a desk was busy going through paper work and also didn't acknowledge our presence or the several others who trickled into the store. Overall the store was nicely put together but since the peoples energy there didn't seem to care one bit if we were there or not, I don't think I would return unfortunately. One thing to note that was definitely weird was a man went to use the restroom, as he has walked passed the fitting rooms we were occupying and said "peaky peaky" and laughed, it was strange and uncomfortable to say the least. It has nothing to do with the store employees but definitely something to consider when people stop in to use the restroom, which is next to the fitting rooms with only curtains for doors. Ended up with a pretty cute dress, that I'll remember by the experience it was to get it.
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September 2022 by K W.
Lauren and her team are the best...I consign there as well as shop...wonderful items to select.
