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May 2023 by Joan Thomsen
I love US Bank been using them for decades. They are the best.
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May 2023 by Bando
Locked my new account because they spelled my address wrong. Been waiting 3 days since providing every possible form of identification known to man still haven’t heard from the department that locked my account. Worst bank hope they fail
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May 2023 by Kuku
so professional it's almost scary; I feel like I'm part of the mafia when I make a withdrawal
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April 2023 by Kenneth
My partner and I opened a new account last Friday 3-24-2023 they took all the documents needed. Has signatures done. Took our money and opened the account.Today on 3-28-2023 my account is on hold and we can not access our money because the bank decided they wanted proof of an address we just moved to.We travel and have no way to get gas now and they are telling us there’s nothing they can do or check on the verification process.We will be closing the account and opening with a different company. This bank is unprofessional.They said the “back office” doesn’t have a phone “THEY” can reach out to.This is 2023. Theirs is no possibility that the “back office” doesn’t at minimum have an IM system they use to communicate.
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November 2022 by Mat Hiner
I've been with us bank since 1998, great service all the way ? super friendly with my Bordeaux as well
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March 2021 by Rupinderjit kaur
Haley gurr is very nice and sweet person she very helpful
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May 2020 by Kulwinder Hothi
Good service ?
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April 2018 by shawnatee parris
Debbie and her staff, we'll they are just amazing! From Buisness to personal they are nothing short of providing the highest quality service and professionalism. My personal appreciation for them goes beyond words. Thank you all for making everyday life easier. I refer everyone I know!
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March 2018 by Randy E.
I recently opened an account with U.S. Bank for a fairly simple reason. I wanted to internally transfer funds monthly from my checking acct. to my family's checking acct. to pay back a loan. I asked when I opened the acct. if this could be done and was told, yes of course. Well, the manager, assistant manager and banker could not make it happen (sending money twice the first month, among several other problems.) Stupidly I stayed with the bank because I didn't want to go through the hassle of changing all my online banking procedures with the companies that draft funds monthly from this acct., which I had just set up. Today I deposited $300.00 from my CA state tax return check. When I returned home and logged onto U.S. Bank to check something, noticed that they held half of the $300.00. As if the state of CA (as bankrupt as it is) would send bad tax return checks. I soon came to learn that this is their policy with any check from any source, regardless of how large of a balance you maintain in your checking account, and regardless of how long you've been with the bank. They hold most of the funds for what they call "processing time" - a day, or so, depending on weekends/holidays. Unbelievable and unacceptable. I'm closing this acct. tomorrow and heading to the Credit Union, that does not hold your money. I'll mention this only because it applies. I had several thousand in this account - since it's the type of checking acct. that requires a $5,000.00 minimum balance, so there were ample funds to cover the $300.00 deposit. Absurd!
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November 2017 by D And D.
Most banks in Texas do not charge customers for notary service. This bank not only charges but their fee is insane $12 per signature
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October 2017 by Heather Tierney
Convenient drive-through ATM and great customer service.
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July 2017 by Valerie Kelsay
Great customer service. Adequate bankers hours. They always have a question on the wall while waiting on line (which isn't usually long at all) but the question either makes you think or smile and learn something new!
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May 2017 by Alex Luna
I try to open an account here and the business specialist won't alow me to open it won't even tell me a specific reason why she won't help me open it she just hang out on me really poor customer service
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March 2017 by Max Hadley
Attentive and personal service. A chain that treats you like you're their only client. Excellent management.
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February 2017 by Christine Way
Typical bank. Has drive thru atm, which is convenient.
