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March 2024 by Pat Clausen (Grumpy)
Joe!!!! You were absolutely the person I needed! After all I been through you hooked me up and blessed me with more than I could have ever ask for! Thank you from the bottom of my heart for shining some light on my darkest time!! PEOPLE LISTEN GO SEE JOE HES A SUPER SOLID BROTHER AND HOOKED IT TF UP!! Thanks again and you know where to go for your home improvement needs!! I got you bro!!
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March 2024 by Peter Rasmussen
The service was awesome and Joe really knows his stuff. Everyone in there is very friendly and knowledgeable.
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December 2023 by michael parker
What Customer Service? Seriously unless your buying a phone they do not care. Problems, issues, assistant with warranty questions. Unhelpful, uninterested and unfriendly. Just look at someones account to get a basic understanding of the situation. Going to Verizon
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October 2023 by B
Jake was super knowledgeable & friendly. Got me in and out with what I wanted in a timely manner. A different T mobile store wasn't able to help me, but Jake easily got the job done.
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October 2023 by Elevator Fart Bandit
Dishonest about pricing and promotions. I was told that if I switched to tmobile i would receive 2 free watches. I later find out that only one watch was free and the other was tacked on as finance charges. I plan on switching back to my previous carrier. Stay far away from tmobile. Their coverage is also awful
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September 2023 by Michelle Weltch
I will not step foot in this location. The customer service representatives can't give a straight response to save their lives. I actually had to go online to find out how much it would cost to combine my phones and Internet. Tried three times at the mall location.
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August 2023 by Bobby Sossaman
Very helpful and home internet works great
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August 2023 by Leah Loza
Currently using they're Internet provider and it's honestly so much better than my Verizon plan on my phone in the area I live in not trying to slam Verizon but T-Mobile might be calling me back sooner or later ??
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August 2023 by Davin Lujan
Lied to us about how much our monthly would be changed aswell as a charge of almost 200 despite paying cash in store
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July 2023 by Mr. slippy fist
Decent place good customer service but don't expect help if you had sprint
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July 2023 by Joy J.
The staff in this store is fantastic. I went in with a 2G phone that needed a new sim card and even though they were pretty sure they wouldn't be able to help me, they did everything they could anyway, and they the 2G phone works again. T-Mobile says they will take 2G down by next April, but some people want to use their 2G phones right to the end. The other T-Mobile store in town flat out refused to even try to help so that is why I'm so impressed with this store. They didn't think they could get the 2G phone working, but they still tried!! If you want excellent customer service in Eureka, this is where you want to go.
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June 2023 by Penny N.
Shady, unscrupulous devious tactics to get your business. The Bayshore Mall store manager Ebri and asst manager Joe are among the most unethical people we've ever encountered. It's beyond us how they're still in business. The store and T-Mobile don't give a hoot about their customers. It's all about the money. Corporate greed at its worst.
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March 2023 by Gordi Lona
Not sure if it's my age, but they helped me figure out what was super simple, I'm just not a millennial, I'm a dust bowl baby's offspring...they made it happen and sent me on my satisfied way. Thanks Guys!
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March 2023 by Susany Mendonca-Gupton
It takes some time, but once you reach the "good customer" status, there are lots of perks of being with T-Mobile. The service as awesome, very attentive and prepared staff.
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December 2022 by Sherry Hull
Besides phone not working right from start. Phone hasn't worked at all for 2 months.But they still take $116 a month.i was told since I get food stamps my phone and watch are free just pay taxes. Since August t-mobile has carged me $116 a month phone hasn't worked more time than it has w orked. I pId a phone guy in the mall $50 so he would remove everything on my phone
