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February 2024 by Mark Shulman
We are moving to Ferndale, and visited Pacific Crest Granite's showroom on the advice of our contractor and cabinet maker. We couldn't be happier with the results. Mary and Blake coordinated with us every step of the way. From the beautiful soapstone on the island to the Mont Blanc Quartzite on the surrounding counters. The installation went flawlessly.BIG THUMBS UP!
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August 2023 by Gini R.
Pacific Crest Granite & Staff are perfection. We are lucky in our small Humboldt Co area to have their expertise & dedication to their customers. Mary & Blake will go above & beyond to help find the perfect stone for any remodel & they certainly did that for us! We have the most beautiful bathroom & kitchen countertops that would be the envy of any HGTV professional. And we could not have accomplished that feat without their dedication to our projects. Shout out to Kevin & Cory for a most seamless installation. I will be eternally grateful for all your hard work even on the weekends (Mary) to see to it that all my remodel dreams did indeed come true!Gini R
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April 2023 by Paul N.
Recently my wife and I decided to update our bathrooms. Pacific Crest Granite has done work for us before and we were pleased. We were looking forward to working with them again. I discovered the business is under new ownership and the service was amazing. In just a few minutes I was able to get a quote because I had the measurements of the area I needed granite for. The professionalism was outstanding. They had so many choices and explained all very clearly. We picked out a slab, had them come out to do templates for the work to be done and in a short time, it was done. They did exactly what they said they would do and did it on the agreed time. The craftsmanship and attention to detail is epic. Our bathrooms are updated and probably raised the value of our home by twice what we paid. I recommend them highly. I had an insurance business for almost 40 years. I am impressed with PCG and hope you contact them when you areready to build or upgrade your home or business. Sincerely,Paul Nicholson
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April 2023 by jim peaker
I am so glad to have discovered this local business. Don't let the older reviews influence you - it's under new ownership and I found them knowledgeable, helpful and more than fair. The “Sylvia” referenced in past reviews was the previous owner (I made sure to double check on that!!) There aren't a lot of options here, so feeling comfortable with a big decision (especially when it’s going to be a part of your home for years to come) is important to me.Here is my experience – Blake showed me several options and there was no pressure to upsell (in fact, he encouraged me to go a less expensive route!) While making my decision, he kept in touch (but not pushy), and went out of his way to double check with my contractor to be sure the design and dimensions were exact.It’s easy to see that these new owners are motivated to earn a reputation in our community worthy of 5 stars. And for me, they hit the mark. I wholeheartedly recommend you stop into their showroom to see what they can do for you. Just seeing some of the work they have done, as well as the amazing options in the showroom is worth the trip.Thanks again to Blake and team for providing the showpiece of my project.
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March 2023 by Jim J.
I am so glad to have discovered this local business. Don't let the older reviews influence you - it's under new ownership and I found them knowledgeable, helpful and more than fair. The "Sylvia" referenced in past reviews was the previous owner (I made sure to double check on that!!) There aren't a lot of options here, so feeling comfortable with a big decision (especially when it's going to be a part of your home for years to come) is important to me. Here is my experience - Blake showed me several options and there was no pressure to upsell (in fact, he encouraged me to go a less expensive route!) While making my decision, he kept in touch (but not pushy), and went out of his way to double check with my contractor to be sure the design and dimensions were exact.It's easy to see that these new owners are motivated to earn a reputation in our community worthy of 5 stars. And for me, they hit the mark. I wholeheartedly recommend you stop into their showroom to see what they can do for you. Just seeing some of the work they have done, as well as the amazing options in the showroom is worth the trip.Thanks again to Blake and team for providing the showpiece of my project.
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February 2023 by Richard Burger
Pacific Crest did the kitchen countertops for us. We found the quartz material in San Leandro. We looked at three contractors up here to do the work. Pacific Crest was significantly less in their pricing than the other two places we spoke with, and that included having them drive down to get the slabs! I was here when they measured, and then when they came back to install them. I was amazed at how careful they were in taking measurements, as well as when they installed them. Very friendly and informative during the entire process!!
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February 2023 by Denise Javet
Pacific Crest Granite is a place of beauty, choices, fine craftsmanship and superb customer service. I am surprised by "old" review, ... This has not been our experience, even visiting a couple of times to rethink choices. We were treated like we were high end customers (even though our project was small). Each time they were knowledgeable and helpful in our choice process. Once we were finished, measurements were communicated and we had our exquisite, finished piece in less than a week. Perfection in every way!We are very fortunate to have this kind of quality in our community. Support the new owners and enjoy the beauty that earths masterpieces can off your home.
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February 2023 by Dee P.
I can't say enough positive about this business. I've read previous (long and old) review. This is a different company now. New owners. Blake, Kevin and MaryThese people were thoughtful, helpful, knowledgeable and professional. Truly no job is too small. We were looking at remnants, and they gave us a tour as if we were high end customers. Blake took our order and truly went above and beyond with less than a week turnaround. The final project is beautiful!!!The showroom is earth's museum. We are lucky to be able to have this kind of quality in our community. The communication was always available and clear. The quality and skill is perfection. I highly recommend this business for big and small projects. Especially if you want that Wow factor.The price point is fair and having a local exquisite showroom , stone masons, fabricators and installers is greater than you think. Doing any projects with an out if town company would be difficult. Support local quality
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February 2023 by Simeon McLean
Everything about my experience with Pacific Crest Granite was excellent, selection of materials, communication about the layout, and final product ! They made the process easy, it was very nice to upgrade my kitchen with their help !
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January 2023 by Katie Koopman
If I could give 10 stars I would! Pacific Crest provided the BEST customer service I have received from anywhere in a very long time, if not ever. I had my countertops installed within 10 days, while I had others telling me it would be 4-5 months and could hardly get them to respond at all. Mary was great following up with me while I was trying to decide to make sure I was getting what I wanted. She also followed up the same day of install and again a few days later. Blake was great when he came to template and explained everything thoroughly to me. The installation crew was great and friendly. There was a small rough patch and they were back the very next morning to fix it. I truly cannot say enough positive things about my experience and the whole crew. I will recommend Pacific Crest any and every opportunity I get!
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December 2022 by Google user
If I could give 10 stars I would! Pacific Crest provided the BEST customer service I have received from anywhere in a very long time, if not ever. I had my countertops installed within 10 days, while I had others telling me it would be 4-5 months and could hardly get them to respond at all. Mary was great following up with me while I was trying to decide to make sure I was getting what I wanted. She also followed up the same day of install and again a few days later. Blake was great when he came to template and explained everything thoroughly to me. The installation crew was great and friendly. There was a small rough patch and they were back the very next morning to fix it. I truly cannot say enough positive things about my experience and the whole crew. I will recommend Pacific Crest any and every opportunity I get!
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June 2022 by N C
waste of time
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May 2022 by Angela S.
Great place to get absolutely hosed. The price gouging on the slab was unreal. Literally another $3300 on the exact piece of slab another place was able to get me. I understand mark up, but just ridiculous that they would try to do this much! Can't speak for their work, as I would never give them my business after seeing their quote. The fabrication and install prices were quoted as the industry standard, and I found the communication to be good as well. Hence the 2 stars instead of 1. Do your homework, people!
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April 2022 by Tim D.
We had a difficult, drawn out kitchen remodel and by the time we got to countertops we were at our wits end. Sylvia got her crew out quickly to template and while it takes some time to fabricate, they were back in a couple weeks to install. Their work is very high quality and custom. We found the customer service to be responsive and when we had a very slight issue their resolution went above and beyond. We're doing a remodel on a rental property now and we will be using them for both kitchen and bathroom vanities. It's not cheap, it's not as fast as laminate but the quality remains long after the wait is over.
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October 2021 by Chad W.
This is the worst run business in Humboldt. I needed a simple granite countertop for a bathroom vanity. From the get go, Sylvia was unresponsive to phone calls and completely disorganized. She gave me a quote that turned out to be wrong, sold the slab I chose to someone else then had me come back in to decide on a new piece only to forget about it later. She scheduled the install three different times, once her guy showed up, he had the wrong sink! She's also completely overpriced but I was willing to pay to support a local business and get the job done. Now, I'm bringing someone in from Medford, Oregon to do the job because of the incompetecy of this person. I can't believe she is still in business, let's do our best to change that!
