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February 2024 by Brice Knauff
Elaine coucutt was very unproductive and unprofessional and didn’t not even try to get me the max refund I ended up doing the taxes my self and got 1000 dollars more than she had and saved the 330 dollars she would have charged one star not helpful at all
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February 2024 by Katelyn Formby
Friendly, prompt, and efficient!
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February 2024 by Diane Burgess
Very professional staff. Even though I am retired with no investments, they never treated me as small fry!
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May 2023 by Susan Brauner
Excellent! I have depended on H & R Block for 20 years and they have taken good care of me each and every year.
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April 2023 by Chelsea Swanson
I want to start out by saying that Jessica was amazing. She did my taxes for years. She unfortunately left H&R Block this year and I was placed with Elaine. What would have taken Jessica 20 minutes, took Elaine 3 months. In those 3 months, she got me mixed up with another client telling me that I didn’t know where my husband worked, accused me of not answering her phone calls with no record of that on my caller ID. She got upset when I didn’t have physical print outs from my brokerage accounts. It’s 2023 and you can log into an account and email the appropriate tax documents, as Jessica always told me to do.Yesterday I paid H&R Block $470 and I got a call today saying that my tax return was rejected. At this point I’m hearing circus music in my head. Elaine had made a mistake. I gave her the form that she had asked for and she charged me more for her service before she would resubmit my taxes. It’s comical at this point.If you like gray hairs, make the same mistake as I did.
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March 2023 by Patrick Bailey
It's a pretty good place to get your taxes done. Also, not too far from where I live, so that helps.
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February 2023 by Chavez Gallery
I spent an hour with Dana getting all documents copied for him to do my payroll taxes and yearly returns. Then I spent 2.5 weeks trying to get back in touch with him to get the payroll taxes done. I was promised a return call or email over and over, there seemed to be a different person at the front desk each time I called. After the 7th phone call wasn't returned and the payroll tax deadline had passed, I finally showed up there in person. The office is open to the waiting room, so I could actually hear him tell the receptionist to say he was with a client when he clearly wasn't. I refused to leave, so eventually he came out and told me he just doesn't have time to do my payroll taxes. Lame apology and zero effort to rectify the situation. It would have taken just one phone call before the deadline to allow me to call someone else to get it done on time and avoid penalties. I have no idea how a business like this can even function. Do yourself a favor and go somewhere else.
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February 2023 by Sam Delfin
Dana was professional, fun to talk to and got the job done
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August 2022 by Tammy Luther
I didn't have to worry about anything. I dropped off my documents, she started working on them right away and she had them completed, just like that. Amazing.
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April 2022 by Mary F.
Was not able to get an in person appointment due to Covid precautions.Even though state mandates have changed. Yet when I went to the office to drop off my documents there were all kinds of people getting their taxes done in person. When I reluctantly agree to a phone interview. It did not happen. Jenny kept scheduling me as a drop-off. I know she did because she keep saying that in the office and I told her "no" I want a phone interview The preparer assumed I did not have W4 filled out right. On top of that, I paid 150 dollars for what amounted to a 2-minute visit with the preparer. I let the window for the survey close because I was so upset. I will not use them again
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April 2022 by Tammy Ortega
I didn't have to worry about anything. I dropped off my documents, she started working on them right away and she had them completed, just like that. Amazing.
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April 2022 by janice murayama
I'm not sure if I'll be able to tackle the forms and rules to do it myself, but I might try next year. It was nice to get it done so quickly!
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April 2022 by samantha correll
She made the process super simple and easy to understand and very soft spoken is a joy to be around
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March 2022 by Danette Neisinger
I hated the whole experience. From having to talk to my H and R representative over the phone to find out what is going on with my taxes. Couldn't hear the lady, had to call back twice. Then being asked to sign documents when I got there without clear information of what was in the packet that I was signing, and the girl working the desk treated me as if I had no right to ask for information before I signed.
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March 2022 by Jared Campbell
Jessica is always very fast, thorough, and always gets more back than I expected.
