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February 2024 by Sko Den (SkoDen707)
If I could give this store a zero star I would, I hope it closes its doors and never returns. I brought in a brand new game that my son opened on Christmas and happened to be for a PS5( we have a PS4), I figured I could just trade it in for the same game but a PS4 version. The dip$hit manger only gives me 35 bucks for trade in! ( the game only had the wrapper taken off!) Plus I have to get IDed and finger printed ( pretty much treated like a criminal because they assume everyone is a THIEF!!) just to buy the other game plus pay an extra 40 bucks. I will NEVER buy from this place again, this company and its employees can go straight to hell. Absolutely sickening!
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December 2023 by Daniel Briscoe
Rude customer service website says you have a layaway plan and gamestop at the Bayshore Mall in Eureka Ca says it doesn't have 1 I was wanting to lay down $300 on my credit card and come back within the month and pay it off with my credit card basically use it to get my credit card limit built up
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December 2023 by S
Bought a "refurbished " ps4 console and controller. I was assured everything would work and that it was extensively tested. Got home and the controller didn't work. Was told to drive back to the store (25 minutes away) and exchange it for a different one. I did this, Got home, installed a game and later that night tried to play.. the ps4 freezes anytime I start to play anything! Called and asked to speak to a manager and was told they were out sick. The lady offered to help. I explained my issues and how annoyed I am having spent 100s of dollars on this for it to not work....my ps4 is special edition and I was told they can replace with just a standard ps4. When I brought this up the lady referred to games stop as "kind of like a pawn shop" you get what they have... I will NEVER buy any console from here again. I was not even offered a store credit, discount or partial refund.
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November 2023 by Joe Baldwin
Not at all ok that the long dark haired gentleman working Sunday found it ok to drop f bombs over and over to the female co-worker while I was in there with my kids.
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November 2023 by Federico De Pedro
Bad attention ! I wait more than an hour for a trade of two games that was 100 $ and give me 30 dollars and after that time they say me no we cant do ! So thanks never come back
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September 2023 by nolarbear
Good selection of games and toys. Found multiple games on clearance under $3, amazing.
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August 2023 by Heatherlyn Bevard
Great experience, environment and prices
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May 2023 by Conor Somerville
They, like all gamestop stores, sell defective products labeled as "pre-owned" and unlike most any other company, will not give you a refund unless you have a physical receipt, even if you've paid with card. I came in with a ps4 controller they sold me that was not turning on, demonstrated that it was not turning on, and showed my purchase history on my card. The employee helping was willing to cooperate, but the system would not reverse a transaction without a physical receipt. This is obviously a hoop they put in place in order to make their scam harder to overcome. At the very least they were willing to give me some trade-in credit...Wait what!? Trade-in credit!? So you knowingly take defective products and resell them? And evidently do not fix them before selling them for nearly full price! Garbage company.
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April 2023 by Humboldt “Stinky Joe” Citizen
The people who work there are really nice, and knowledgable on gaming. I REALLY appreciate the people who work here. This review is strictly for the company.(I traded in 4 games and a console for context).You are already losing a lot of money giving back games and an old console. That's whatever. However, he said I should do the 1 yr membership because "the points would cover it" as if I thought I was getting points for trade-ins and buying the PS5. The points were only 1000, which is 10 bucks and the membership is 14.99. So, FOR ALL THAT I only get 10 bucks??? 10 dollar off coupon when most of the items are available at Walmart in the same mall for 5 to 10 dollars cheaper. So collecting points isnt going to do anything, and they set an AUTO RENEWAL to try and steal your money unknowingly if you don't check your email. I am going to use that $10 coupon to buy something over priced, and still lose $5 for the membership costs. My PS4 Pro was only $125 credit. Feeling beyond ripped off and I highly recommend NEVER buying a membership and shopping at WalMart instead. I wish I hadn't said yes because the membership was a huge insult to injury.Again the workers are AMAZING and he is great at his job. The company itself gets worse as time progresses, especially with all of the terrible game trailers for generic, bad graphics, anime games on the TV. GameStop, as in Stop shopping here.
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December 2022 by Cheyenne Monroe
I ordered a game console online for my son’s Christmas present. I called before I drove up and once I got there the cashier told me he cancelled it because they didn’t have the product. I spoke to a many who asked me over and over which system I had ordered. I offered her a confirmation number from the purchase. She told me she couldn’t look it up with the info on the email then disappeared. We waited for several minutes before we asked the cashier if she was coming back. His response was I don’t know. We left. I called to complain the next day because they are still holding the money from my account and the manager laughed and said oh wr had it the whole time. I had already purchased a brand new system at another store. It has been four days and they are still holding my money for a product I never received. The customer service was terrible and I will never shop at this store online or in person again. Not only am I out over 700$ but I was offered no compensation for the six hours on hold with corporate trying to get a refund for something I never possessed. Pretty frustrated! MERRY CHRISTMAS
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December 2022 by skylar
frendly people and are willing to help
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December 2022 by Margaret Evans
Sometimes I like GameStop and sometimes I don't. The best reasons to go there are trademark merch and used games, in my opinion. Unless you need a game right away, for a gift, for instance, I just research what to buy on amazon for cheaper.
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August 2022 by Micah Curiel
Had nothing in stock except for expensive special edition controllers for over $140 and expensive accessories instead of anything I was looking for over every console I asked about, had to wait 2 min before employee let me know they were out of stockgamestop is trash
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July 2022 by Rebecca B.
My kids really like shopping here. Prices are good for used items.
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April 2022 by Terri Bonow
My grandkids loved the Minecraft, Nintendo, and Pokemon items.