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December 2023 by Theresa B.
Pharmacist told my doctors office that I was lying about my side effects. This caused a significant delay in me getting the right medication since my prescribing doctor was on holiday. I ended up missing several days of work because of this.From my mysite notes by my doctors office:"P reports that pt called the pharmacy yesterday stating that the generic gave her a rash but when she spoke to pt today there was no mention of the rash but that she had "other side effects"."
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June 2023 by Carlene P.
I've been to many Costco locations and they've somehow hired all of the folks with great customer service skills at this one in Eureka! From the customer service desk staff, tire installers, cashiers, optical and even the greeters and folks who review your receipt at the exit, they're all personable and helpful. It's a little hit or miss at the food counter, but today the woman with whom I interacted was delightful.So the store is A+ but a word of warning if you're buying appliances online: there are consistent delivery delays/issues up in our area. The site says you must live within a 50 mile radius of the store, BUT, they don't deliver them from the store. They subcontract the delivery/install to outside companies and both orders I placed this year were significantly delayed. It took weeks to get the appliances delivered and then installation was to be set up with yet another company who didn't contact me for 10 days after the delivery. We installed the dishwasher ourselves and could have saved ourselves a lot of frustration by renting a U-Haul pickup for an hour and going to Costco and buying directly from the Eureka store. Now waiting for a refrigerator to be delivered next week and regret not having taken my own advice (bought on 6/6 with 6/23 as earliest possible delivery date.)No reduced star rating for Eureka location due to online purchase issues.
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April 2023 by Bill B.
The tire shop would not mount my new Costco purchased tires because their DOT rule book stated my rims were 1/2" too narrow. Doesn't matter that I've been running the exact same tires for 15 years. So be very careful to check before waiting a week and a half for your tires to come in and then wait for your appointment.The rest of Costco is great!
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March 2023 by Vanessa Y.
This review is for the tire center. There was a tall gentleman wearing a beanie who was extremely nice and helpful! My car's tire pressure light came on and he redirected me to the complimentary air pumps. He even came out after addressing the other customers to check on me and teach me how to reset the light on my dash. Great service!
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January 2023 by Derek B.
The store is your standard Costco but the few times we have visited so far they have been low or out of the usual supplies- simple things like bananas or crackers and such. Never thought I would see a store short on produce. What was difficult to swallow from Costco, and I think it's the same everywhere is that we ordered an appliance from them and their delivery took over a month. And half of that time it was sitting in a single location not moving and. On one could give us any answers. Not Costco, not their shipping vendor. No one. So while we finally got our product, it took quite a while. Glad we have the resource in the area, but wish they would change their shipping model.
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October 2022 by Time is U.
Yes , Costco you should hire more Asians why not? I've never noticed or heard any racist s*** going on there and wouldn't tolerate it either. Everyone working there whatever ethnic background has always been awesome at communicating in my customer interactions. My issues are different and simple though. Those issues are with the Food court. So I'm holding court Right Now! The Case is called "Customer vs. The Chicken Bake Bag". As a customer, in a hurry of course, i've had 2 chicken bake bag FAILURES. 2 separate occasions where the bag construction fails. By the time I get my items out of the store into the parking lot the glue seem on the bag edge fails and my hot steamy chicken bake falls onto the greasy asphalt pavement below staring up at me. Sure I get pissed, usually cuz of bad planning on my part. I've been working all day I'm very hungry than I become hangry. I'm so pissed I just punt it aside for the Norwegian wharf rats to get later. The verdict is guilty on the part of the food court ordering weak a** chicken bake bags. Solution, To help prevent bag fail just remember to hold on to it better or double bag it or buy a hot dog.
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September 2022 by Aaron D.
I can't believe that people are leaving the reviews they are! I've known most of the people that work here or have worked here since it opened and they are loving, diverse, educated and good people. Not racists, no discrimination. They have been helpful and we're stellar to work with during the pandemic crap. Definitely felt safe shopping here. Don't believe disgruntled garbage complaints. It's not fair to the crew or the integrity of the store. 10/10. From management on down.
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August 2022 by Danielle B.
They wouldn't let my service dog in because she was in a cart. Said it wasn't sanitary. But I don't see them cleaning carts after every use and I'm sure My dog is a lot cleaner than most children that get put in the carts. Plus she was on a blanket I brought in for her. They give me a problem every time I try to bring her in and every time is a different excuse. shame on you Costco.... SHAME ON YOU!
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July 2022 by Paras S.
Racist staff and clientele. Nothing new to report as many other reviews cover the same issue. Seems like the attitude in this part of town reflects an outdated anti Asian story from 100 years ago. No wonder eureka tore down their Chinatown. Staff that stare at Asians and laugh when there are racist and sexist jokes made at by other shoppers at their expense. Save your money and go shop at a different location. Let this branch go bust.
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July 2022 by Crystal R.
Racist and sexist staff! Apparently this place is for white males only. Read all the past reviews. All victims are all female and/or minorities! I was at the entrance next to two white male checking memberships waiting for my fiancee. Out came a group of 7 young white male. I moved out of the way closer to the staff, but the group went out of the way to walk right next to me harassingly say "lets buy a girl at costco!". All of them laughed. The two staff smirked with them! When I went in showing my membership they both just cold stared at me. Nothing said. When my fiancee finally walked through the door, they both pleasantly smiled and said "thank you sir!". Is this the culture and professionalism of Costco!?A young asian female gets sexually harassed in front of the staff on Costco property, and they not only didn't do anything, smirked with the harassers!? Your staff is no better than that group of trashy racist people! If you are a young asian female, don't even come into this town alone! Spend your money elsewhere! Update: I just read all the past reviews here. Apparently rude and racist and sexist staff is a thing here. Its prevalent and been happening here for years! Most victims here are either minorities and/or women. Shame on you Costco! News for you: all the out of town minorities rolling in here in their Teslas or Rolls Royce isn't because they stole your jobs. It's because of mindsets and attitudes. And your staff's mindset hasn't changed since the 1800s! Time to evolve don't you think? Don't bank on the government racially ousting people with some Exclusion Act again. We are as American as you are, and we will certainly be excluding this place from any future shopping sprees. Also, culture rolls down from the top. Management here is pretty trashy too I bet! This place needs to be overhauled! Hire diversity!
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June 2022 by Amelia M.
I'm reviewing this Costco just to give a shout-out to all the great people working here. I visited with my mother, and people offered to help us load bulky items into the cart as we shopped, helped check if a special item was in stock, helped my mom find what she was looking for... just great friendly service! Everyone preparing food samples was lovely, the gentleman checking us out was patient with my mom's Costco "cash back" coupons she had been carrying around for 3 years... Thank you for your kindness and patience, all employees that helped us at Eureka Costco! It's crowded, but there is a good selection and great people here.
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April 2022 by Lee D.
Quality/Quantity - Got to support the locals. :) An even larger local beer selection than the Costco in Ukiah, see my pictures. Yes, I bought another case... This time I checked out the local wines also, since we are headed up to Oregon. I will hit some wineries soon. More Yelps to follow. Discovered rotisserie chicken drumsticks, is this new? Raw Korean BBQ Beef Bulgogi in the meat department, is this new? Atmosphere - Consistent, except gas was closed today. Discovered self service in the electronics department, see picture. Aggressively advertising the new Costco app. Service - Told us the repairs to the gas pumps would only take an hour, so we shopped and waited. Then when we asked again after an hour, they said it would take another 2 hours, so we left. Price - Did not get the deals that the Costco in Ukiah offered. The 12 pack case of beer was approximately $16 + can redemption value. We also got a slice of pizza and a chicken bake to eat while we hit the road again. Due to your gas station being closed for repairs, we had to pay more at Texaco for gas, you owe me $5; normally I would be cool about it, but I did wait 1 hour as per the employee... Owner Comment - Congrats on all your success since 1976, since Price Club. Now you are the 5th largest retailer in the world and #10 on the Fortune 500. 804 warehouses worldwide, with 558 in the US. 1980 IPO. 1993 Price Club and Costco merger. 1997 Rebrand all locations to Costco. 2020 105.5 million members.Quality/Quantity -
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March 2022 by Ursi R.
Bad unfriendly and unhelpful experience today that could have easily been resolved if cashier or manager had offered to help. I asked my son to shop for me, I can't walk the aisles. He had my card and his ID, we share the same last name and same address. Cashier says you can't shop with your mom's card, gave accusing dismissive vibe, he was embarrassed, tried to explain and asked if they would call me to check. Cashier said no, can't help, can't call her and we are keeping the card. Cashier also claimed he used a curse word, he says absolutely not. I would like to get a refund for membership since I can't shop there because of mobility problems and son will not return to risk more public humiliation. There could and should have been a solution to purchase a roast and carrot juice. This website does not provide a link to communicate privately.
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February 2022 by R S.
My favorite part of a recent visit was the guy checking receipts who told me to "**** off" after I said my recent experience was not a great visit to the warehouse.
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October 2021 by Kate W.
I like this small town Costco more than I like the big city Costco's because here in Humboldt County all the employees are friendly and very helpful when you ask for help. It does get really busy (as any Costco does) on weekends but during the weekdays it's a nice shopping experience. Overall I do like to shop here. This is also the cheapest gas in Humboldt County which is the best part of this Costco for me.
