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March 2024 by Ny L.
This location is small compared to any other Costco. All the staff are usually nice and attentive unfortunately today we had the worst time dealing with Mj today. Mj did not even put our items away in the box she just threw everything back in the cart all over the place with no rhyme or reason she was very rude the whole time from the moment we pulled our cart in to pay.
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January 2024 by Mia G.
This review is for the TIRE center. Spent 1.000$ on new tires, right after a sensor light came on in my truck. Instead of fixing it as a courtesy they blame us and say it was just bad timing. I find it highly suspicious that a sensor goes bad immediately after getting my tires changed. They wanted an extra 65$ for the señor to be fixed by THEIR MISTAKE. Next time I will go elsewhere.
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December 2023 by Bobbi J.
Like every other Costco, it's pretty great. This one is one of the nicer places in Eureka. However, the young man working the hot dog counter obviously hates his job and talks to you like you're a nuisance even if you're the only customer. His name was something like Barrett or Bartlett... stay away from him! The rest of the staff there has always been friendly, so I don't know what's up with this guy and his attitude.
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November 2023 by Jessica S.
Recently, I split the bill with my partner and the cashiers were more than kind to allow us to split the bill. Their restrooms are always clean looking and smelling. My favorite is how the soap smells after you wash your hands. I appreciate how professional their tire staff was. Also, if possible and at your disposal, don't forget to wear a flamingo shirt or clothes on Fridays apparently staff do. Adorable!
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June 2023 by Carlene P.
I've been to many Costco locations and they've somehow hired all of the folks with great customer service skills at this one in Eureka! From the customer service desk staff, tire installers, cashiers, optical and even the greeters and folks who review your receipt at the exit, they're all personable and helpful. It's a little hit or miss at the food counter, but today the woman with whom I interacted was delightful. So the store is A+ but a word of warning if you're buying appliances online: there are consistent delivery delays/issues up in our area. The site says you must live within a 50 mile radius of the store, BUT, they don't deliver them from the store. They subcontract the delivery/install to outside companies and both orders I placed this year were significantly delayed. It took weeks to get the appliances delivered and then installation was to be set up with yet another company who didn't contact me for 10 days after the delivery. We installed the dishwasher ourselves and could have saved ourselves a lot of frustration by renting a U-Haul pickup for an hour and going to Costco and buying directly from the Eureka store. Now waiting for a refrigerator to be delivered next week and regret not having taken my own advice (bought on 6/6 with 6/23 as earliest possible delivery date.) No reduced star rating for Eureka location due to online purchase issues.
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April 2023 by A K.
Walked in today at 5:30. Younger guy with dark curly hair, trying to grow a beard, was working the door. couple's were walking in and no problem but when I walked in behind my husband the dip.s at the door put his hand up as to stop me and asked if I was with him. My husband barely flashed his card so why did he barely look at my husband but stopped me, and why didn't he ask any of the other couples walking in if they were together. Guess who is the only POC in this story.
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April 2023 by Bill B.
The tire shop would not mount my new Costco purchased tires because their DOT rule book stated my rims were 1/2" too narrow. Doesn't matter that I've been running the exact same tires for 15 years. So be very careful to check before waiting a week and a half for your tires to come in and then wait for your appointment. The rest of Costco is great!
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March 2023 by Vanessa Y.
This review is for the tire center. There was a tall gentleman wearing a beanie who was extremely nice and helpful! My car's tire pressure light came on and he redirected me to the complimentary air pumps. He even came out after addressing the other customers to check on me and teach me how to reset the light on my dash. Great service!
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January 2023 by Derek B.
The store is your standard Costco but the few times we have visited so far they have been low or out of the usual supplies- simple things like bananas or crackers and such. Never thought I would see a store short on produce. What was difficult to swallow from Costco, and I think it's the same everywhere is that we ordered an appliance from them and their delivery took over a month. And half of that time it was sitting in a single location not moving and. On one could give us any answers. Not Costco, not their shipping vendor. No one. So while we finally got our product, it took quite a while. Glad we have the resource in the area, but wish they would change their shipping model.
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January 2023 by Julie E.
I love Costco every time I shop there every one is super nice , the store is super clean .
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November 2022 by Emily W.
Updated today - bought 7 clothing items through self checkout. Folded each item nicely and neatly so they wouldn't be a mess in my car. I get to the exit and John -- the receipt guy -- says "I need to see all seven items" so I start counting -- some of the tags are jambled in the stack and that wasn't good enough for him. I start to move items from one arm to another to count and drop them all -- he still wanted to see seven items. Really Costco? My god.
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October 2022 by Time is U.
Yes , Costco you should hire more Asians why not? I've never noticed or heard any racist shit going on there and wouldn't tolerate it either. Everyone working there whatever ethnic background has always been awesome at communicating in my customer interactions. My issues are different and simple though. Those issues are with the Food court. So I'm holding court Right Now! The Case is called "Customer vs. The Chicken Bake Bag". As a customer, in a hurry of course, i've had 2 chicken bake bag FAILURES. 2 separate occasions where the bag construction fails. By the time I get my items out of the store into the parking lot the glue seem on the bag edge fails and my hot steamy chicken bake falls onto the greasy asphalt pavement below staring up at me. Sure I get pissed, usually cuz of bad planning on my part. I've been working all day I'm very hungry than I become hangry. I'm so pissed I just punt it aside for the Norwegian wharf rats to get later. The verdict is guilty on the part of the food court ordering weak ass chicken bake bags. Solution, To help prevent bag fail just remember to hold on to it better or double bag it or buy a hot dog.
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September 2022 by Aaron D.
I can't believe that people are leaving the reviews they are! I've known most of the people that work here or have worked here since it opened and they are loving, diverse, educated and good people. Not racists, no discrimination. They have been helpful and we're stellar to work with during the pandemic crap. Definitely felt safe shopping here. Don't believe disgruntled garbage complaints. It's not fair to the crew or the integrity of the store. 10/10. From management on down.
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August 2022 by Danielle B.
They wouldn't let my service dog in because she was in a cart. Said it wasn't sanitary. But I don't see them cleaning carts after every use and I'm sure My dog is a lot cleaner than most children that get put in the carts. Plus she was on a blanket I brought in for her. They give me a problem every time I try to bring her in and every time is a different excuse. shame on you Costco.... SHAME ON YOU!
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June 2022 by Amelia M.
I'm reviewing this Costco just to give a shout-out to all the great people working here. I visited with my mother, and people offered to help us load bulky items into the cart as we shopped, helped check if a special item was in stock, helped my mom find what she was looking for... just great friendly service! Everyone preparing food samples was lovely, the gentleman checking us out was patient with my mom's Costco "cash back" coupons she had been carrying around for 3 years... Thank you for your kindness and patience, all employees that helped us at Eureka Costco! It's crowded, but there is a good selection and great people here.
