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November 2023 by Kelli Ambrose
This review has been a long time coming. March 2022 we ordered and we got a full refund in Oct 2022. If I hadn't been ABSOLUTELY insistent in every interaction with the sales people at Western that I wanted painted wood cabinets, we would have had No recourse. Always put things in writing!This email covers most of the issues. But basically the sales people at Western State Cabinets told us that we were getting solid wood kitchen cabinets from Dura Supreme and the doors and the door frames as well as any moldings were MDF. So if anything got dinged its like cardboard instead of wood. There is no way to sand and touchup paint to repair. It was a crazy experience and very expensive and emotional which is why it took so long for me to leave a review. Here is the email I sent and then received full refund;DebraDave and I have examined the rest of this cabinet order and we have been defrauded.We expressly ordered Solid wood cabinets. There are numerous emails and confirmations from March and going forward both in writing as well as verbally.When Dave was writing the check, March 21st 2022 at exactly 1:02pm, he clarified "these cabinets are solid wood, correct?"He was told, verbatim, by you, Debra, as well as Mark at Western State Cabinets that "The only mdf is in the center panel of doors, the frames of drawers are solid wood. Not drawer fronts, they are solid wood . It's there in the center panel because it doesn't expand or contract like solid wood or plywood. Since it is painted if it expands you will see cracks or if it shrinks"At that point, Dave accepted the change in our order that ONLY the center panel was the only mdf in the order. Since then we have discovered that (other than the plywood boxes,) the entire order is some type of pressboard. The baseboard is also mdf and that is unacceptable to us.****We want to return this Entire order for a full refund! Or we want the correct Doors and Drawer fronts as well as baseboard in solid wood. Not MDF, HDF OR Plywood.The Entire Door Frames as well as the center panels are pressboard. The drawer fronts are pressboard. The baseboards are pressboard and we were told we were purchasing solid wood cabinetry for over $35,000.This is Consumer Fraud.California has Civil Code 1770 that states, in part, that Representing that goods or services are of a particular quality or grade if they are of another,Is CONSIDERED FRAUDULENT BUSINESS PRACTICES.In addition to these materials being misrepresented, the 26"x12" pantry has numerous manufacturing flaws that Dura Supreme rep Marie is refusing to address.*****We need a new cabinet built with proper quality to replace this one.#1.That includes a rough surface and not enough paint on exposed back.#2.A separation in the frame at a joint that is poor quality workmanship.#3.Dings and dents that have obviously been poorly touched up on exposed side inset frame of cabinet. These dents are very visible in kitchen and the frame of the box is already separating even though cabinets are brand new.Mark stated on Oct 13, 2022 that it's "industry standard" that inset drawer fronts are made of HDF panels and you can't get a Lifetime Warranty if it's solid wood. Dave was very polite, but upon researching Dura Supreme and other manufacturers, All of the cabinet manufacturers that offer inset cabinetry and stained wood options have solid wood drawers and doors. It was a ludicrous statement and really pointed out to us the level of dishonesty and fraudulent business practices that we feel we are dealing with from Western State Cabinets.
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October 2023 by Marie L.
A great company with over 20 years of support and service.Debra and Mark are excellent designers and are fantastic to work with!
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October 2023 by Carl B.
I have operated my GC Remodeling business since 2008 and in the development end of home construction since 1986. With a very good understanding of this industry as well as commercial construction meathods and procurement of materials I would say Mark with Western States Cabinetry has a strong grip on design, materials and customer service particularly working with a wide range of people. More of my clients these days have a better understanding of construction practices and methodology however they 9/10 are visually impaired. They need to see the product and touch it and still cant see the whole picture until it starts coming together. This is all fine and we all try to manage the hand holding. Thank you Mark for always having your doors open for my clients and never once have I had a client disappointed. Your Awesome.
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October 2023 by Sandie G.
This review has been a long time coming. March 2022 we ordered and we got a full refund in Oct 2022. If I hadn't been ABSOLUTELY insistent in every interaction with the sales people at Western that I wanted painted wood cabinets, we would have had No recourse. Always put things in writing!This email covers most of the issues. But basically the sales people at Western State Cabinets told us that we were getting solid wood kitchen cabinets from Dura Supreme and the doors and the door frames as well as any moldings were MDF. So if anything got dingedits like cardboard instead of wood. There is no way to sand and touchup paint to repair. It was a crazy experience and very expensive and emotional which is why it took so long for me to leave a review. Here is the email I sent and then received full refund; Debra Dave and I have examined the rest of this cabinet order and we have been defrauded. We expressly ordered Solid wood cabinets. There are numerous emails and confirmations from March and going forward both in writing as well as verbally. When Dave was writing the check, March 21st 2022 at exactly 1:02pm, he clarified "these cabinets are solid wood, correct?"He was told, verbatim, by you, Debra, as well as Mark at Western State Cabinets that "The only mdf is in the center panel of doors, the frames of drawers are solid wood. Not drawer fronts, they are solid wood . It's there in the center panel because it doesn't expand or contract like solid wood or plywood. Since it is painted if it expands you will see cracks or if it shrinks"At that point, Dave accepted the change in our order that ONLY the center panel was the only mdf in the order. Since then we have discovered that (other than the plywood boxes,) the entire order is some type of pressboard. The baseboard is also mdf and that is unacceptable to us.****We want to return this Entire order for a full refund! Or we want the correct Doors and Drawer fronts as well as baseboard in solid wood. Not MDF, HDF OR Plywood.The Entire Door Frames as well as the center panels are pressboard. The drawer fronts are pressboard. The baseboards are pressboard and we were told we were purchasing solid wood cabinetry for over $35,000.This is Consumer Fraud. California has Civil Code 1770 that states, in part, that Representing that goods or services are of a particular quality or grade if they are of another,Is CONSIDERED FRAUDULENT BUSINESS PRACTICES. In addition to these materials being misrepresented, the 26"x12" pantry has numerous manufacturing flaws that Dura Supreme rep Marie is refusing to address. *****We need a new cabinet built with proper quality to replace this one. #1.That includes a rough surface and not enough paint on exposed back.#2.A separation in the frame at a joint that is poor quality workmanship.#3.Dings and dents that have obviously been poorly touched up on exposed side inset frame of cabinet. These dents are very visible in kitchen and the frame of the box is already separating even though cabinets are brand new.Mark stated on Oct 13, 2022 that it's "industry standard" that inset drawer fronts are made of HDF panels and you can't get a Lifetime Warranty if it's solid wood. Dave was very polite, but upon researching Dura Supreme and other manufacturers, All of the cabinet manufacturers that offer inset cabinetry and stained wood options have solid wood drawers and doors. It was a ludicrous statement and really pointed out to us the level of dishonesty and fraudulent business practices that we feel we are dealing with from Western State Cabinets.
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September 2023 by Jennifer V.
Excellent service and know how. Great prices and customer service as well. We used them for our kitchen and then expanded into dining room and bath.
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August 2023 by Orion Anderson
Nothing Short of Incredible!Several months after leaving our Florida home for San Diego, we finally found our forever home and will be closing soon. The home had been totally remodeled and for the most part very nicely done. The kitchen, while having high quality cabinets, appliances and appearance, the layout is essentially unusable. After much thought and discussion with contractors, friends and neighbors, my wife and I went to find out what kind of Decora cabinets we had, and whether they are still available. So what is Incredible? Finding a business that truly cares so much about helping people. With almost no chance of making a profit on this encounter, Debra and Mark took the initiative to help us create an almost impossible design solution. Debra worked closely with us until we were all happy. My wife and I can finally stop worrying about this major deficiency in our new home, and look forward to enjoying our new life in San Diego. Thanks so much Debra. You and Mark are Incredible.
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July 2023 by Orion A.
Nothing Short of Incredible!Several months after leaving our Florida home for San Diego, we finally found our forever home and will be closing soon. The home had been totally remodeled and for the most part very nicely done. The kitchen, while having high quality cabinets, appliances and appearance, the layout is essentially unusable. After much thought and discussion with contractors, friends and neighbors, my wife and I went to find out what kind of Decora cabinets we had, and whether they are still available. So what is Incredible? Finding a business that truly cares so much about helping people. With almost no chance of making a profit on this encounter, Debra and Mark took the initiative to help us create an almost impossible design solution. Debra worked closely with us until we were all happy. My wife and I can finally stop worrying about this major deficiency in our new home, and look forward to enjoying our new life in San Diego. Thanks so much Debra. You and Mark are Incredible.
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April 2023 by Cynthia V.
I highly recommend Western States Cabinets and especially Debra in the Escondido location. she's extremely knowledgeable was able to put together several sample views of our kitchen and made good suggestions of things to add or not add.I absolutely love my MasterBrand (Diamond) cabinets in Morel stain and the peninsula in Foxhall Green. it's my dream kitchen!
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August 2022 by John R.
My wife and I looked all over for reasonably priced, quality cabinets for our three bathrooms. Our contractor told us about Debra at Western States. Debra was fantastic to work with! We made several visits to the store with tile samples, etc. She took the time to help us pick out styles and colors. We wanted all drawers in most of the cabinets and she configured cabinets that were exactly what we wanted. We are still in the remodeling process for two of the bathrooms, but the cabinets are all installed, and they look great! We will be seeing Debra for additional cabinet needs!
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August 2022 by lindsay s.
I highly recommend choosing Western States if you're in the market for new cabinets. We paid less for high quality solid wood cabinets than other places that offered lesser quality. Debra was great to work with. She listened to what we wanted and made recommendations. She had great suggestions and worked with our budget. She was very responsive and easy to work with! The only downside was waiting for the shipment of our cabinets. But the wait was worth it because the manufacturer was actually constructing them. Don't be fooled by the other places that have cabinets flat packed in a warehouse.
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January 2022 by Maria B.
I am still in shock! I went there with my baby and husband the guy and the lady were so rude! I was honestly afraid!! The guy looked look he wanted to punch us in the face for been there!! Like we don't supposed to be there. Please avoid this place!
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January 2022 by Solomon F.
My wife and I are presently working with Drew at this business and want to express our appreciation for the caring and expertise that he has given us in helping choose a cabinet material for our pending kitchen remodel. He is highly professional and very friendly. We can't say enough.
