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February 2024 by K G.
I started my shopping early today- around 0930ish. I wanted fried chicken. I went to 2 other grocery stores only to arrive to no fried chicken so I left both stores. I was driving past this particular Vons and I opted to stop in. I was THRILLED when I walked in and saw fresh fried chicken this early in the morning! The gal who helped me with the chicken at the deli counter was awesome! And I also have to give recognition to Stephanie the cashier/checker, as she was a ray of sunshine too! Perhaps I will shop at this location more often!
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December 2023 by Spencer S.
All 3 staff members I interacted with refused to assist me for a single item. They refused to do the bare minimum. Save your time, money and patience and go to a better store such as Trader Joe's CVS or Ralph's.
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November 2023 by Cody J.
Absolutely horrid customer service. That's all I can say about this location. Definitely won't be back!
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October 2023 by Leilani P.
I don't normally waste my time writing bad reviews but I can't keep quiet about this. My first experience with this location was the loooong loooong lines and the numb bodies known as cashiers. I was checking out one day when my daughter noticed that one of our yogurts that was just rung up had fallen on the floor. When I brought this to the attention of the cashier her attitude was " I really don't care" . I then asked excuse me could you please look on the floor ? She took one step back and looked the other way. Frustrated by this I just wanted to pay and leave the store. Until I decided to count the yogurts that I was charge for and what was in my bag. No surprise 1 was missing. Thankfully the young man bagging my groceries quickly wanted to make thing right went to get another one from the shelf. In the meantime I requested to speak with a store manager. Thinking I could shed some light on good customer service I soon realized I was speaking to someone who showed no interest in what I was saying. On another occasion I had purchases some cottage cheese that has the lid cut open with a box cutter and my 3rd time I had grocery items thrown all I. 1 bag smashing bread and heavy items on top of a yogurt that broke open . Each time talking to the same store manager who clearly lacks customer service skills. The store is a direct reflection of the manager who over see it. The over flowing trash cans and employees who smoke at the tables directly outside of the front doors is disgusting! Thankfully there are some really nice grocery stores with employees that have amazingly cheerful a
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September 2023 by Valerie H.
There is only one cashier working during the weekday afternoons. The line is 6-8 people long to check-out. Otherwise, one must use the self-check-out kiosks. I think they are trying to get rid of the checkers. Sad.
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August 2023 by Terry M.
This Vons store on Felicita has the rudest employees in any grocery store I have been in, especially Asst Mgr Maya. Don't know if they all hate their jobs or what. But be sure not to ask for help on anything. Regularly run out of sale items, under staff check out lines and stock on Saturdays when they are busiest. Erik Ross-if you read this, please take it to heart.
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August 2023 by Robert Baker
This place is always out of food.Even though they have a security guard, they let homeless people hang out in front of the entrance, and in the parking lot.
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August 2023 by Sam Bruno
I'm shopping at a different Vons now, still great selections and still excellent employees
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July 2023 by Tom P
Shop here often as only few miles from our house. Have always found it very clean with all shelves and counters very neatly stocked. Any time asked staff for location of items they always walk me to the item which really helps. Deli section is great and always had great service. Have special ordered steaks, kabobs, seafood items and never been disappointed. Only issue is pricing is a bit on the high side.
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July 2023 by 1Dirty Sanchez there is only one!
Not to safe when homeless are in front of store asking for money and you say no and they try to fight you. Update the same people are in front of store am and pm time's so be careful people.
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July 2023 by Tahir Sabirov
Great store. Walking distance. Good deals every week
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June 2023 by Josh Victor
The manager that works in the evenings/nights has now on more than one occasion been very rude. Having been a customer for over 20 years, I had enjoyed shopping there up until the past 6 months. On a positive note, if not for the terrible customer service I may not have discovered how nice Ralph's is to shop at.
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June 2023 by Boonie Cane
I think the cashiering is horrible but I got a good kickstart to my day with a choc. creme from starbucks.
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May 2023 by Cydney M.
Stephany is an absolute JOY! Never laughed and smiled so much while checking out. The store was great too
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May 2023 by T C.
Service deli knocked it out of the park! I recently had Vons prepare a catering order for a large event. They were phenomenal! Sally, Sandy and Anthony made the process of ordering, paying, changing the order (I decided to add to the order last minute), and picking up the order sooooo easy and friendly. Anthony even loaded my car for me! They went above and beyond. I highly recommend this location for deli service because of this team of incredibly helpful and kind people. The food was fresh and delicious. Thank you, Vons!
