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August 2024 by Defender 64
I haven’t had the best experiences with UPS as a whole, but this location has proven itself in my opinion. Customer service and the drivers kept making it difficult to obtain a package I ordered and it was like pulling teeth to figure out. But Melissa who owns this location, was patient, professional, and courteous. She was able to request the package be sent to this location and took a major stress off my mind. I full heartedly appreciate the service and support from this location and advocate its work ethic and staff.
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August 2024 by Pump You
When to drop off my Amazon return, this morning 7/16. I was told by a young lady that I needed to pay an extra $9 to put a sealed item into another box, because that was Amazon’s rules, I spoke to Amazon about it, they told me that was not true so I drove to a different ups store and no issue. This place is very untrustworthy, they just lost a customer for $9. I guess this was not the first time trying this little scam
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June 2024 by B S
I've dealt with different employees and all have great customer service! Fast and efficient! 5+ star rating from me!
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May 2024 by Martha Aguilar-Flores
Very dishonest with Amazon returns claiming we need to purchase their own box to do returns. Did verify with Amazon that that is incorrect so I went to another UPS location that processed my return without any problems. And the no need to have to purchase a box I don’t trust this UPS location I wouldn’t suggest it for your business
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April 2024 by Sharon Sterling
Great experience! The lady working at the elnorte store was so helpful. It was busy, but she made everyone feel welcomed. Will recommend this store to my family. Thanks!
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March 2024 by Katt Kantack
I was returning an item for Amazon. The person ahead of me had some complicated ish and the gal at the counter just waved me forward, scanned my barcode, and had me out the door without breaking cadence or attention with the other customer in front of her. Multitasking for the win! Quickest drop off ever!
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March 2024 by Mateo Garcia
Super rude, terrible service. Zero stars if I could.
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January 2024 by Josh Mieritz
Returned packages From Amazon and they were friendly with very fast service.
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January 2024 by Kathy Miller
I never have a long wait at this location. All transactions have gone smoothly and the staff is efficient and friendly.
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December 2023 by Marco Carapia
I come here for all my UPS stuff and Amazon returns. There is a lot of broke and pathetic people leaving reviews here. Let the man make a living!!! I.e Your elderly mother should know how to ship by now... if you're going to be shipping something yes, you should have packing tape at home, or get it at the dollar store!
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December 2023 by Chris Weise
This location is the Premier drop off / shipping and mailbox spot.Monica or one of the other ladies will take care of you.
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December 2023 by April Long
My favorite ups store! Always fast, efficient and friendly.
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October 2023 by Amber Belmonte
Efficient & friendly. Typically very short wait time. They give you that small town friendliness feeling.
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October 2023 by Dana Pustinger
Kind professional and better than another local store closer to my home!
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October 2023 by Stacey J
I paid for a next day early morning delivery - from Escondido CA to Ventura CA - a few hours away. If I would have sent the letter UPS ground it would have been received the next day by the end of the day however this was an urgent matter that required next day air by 8:30AM to ensure that I would not receive a $10,000 charge hence paying $76.37 for the delivery of the letter. Imagine my shock when tracking showed it won't be delivered until the 2nd day! I'm am beyond sick about this and can't believe that I put my trust in this store and UPS. Never again.
