-
October 2023 by Shawn Heemstra
⚠️ Prepare to wait,,, Lines, Lines & Longer Lines +20min in LINE here...2 Windows vs 10 employees
-
September 2023 by seth
This is the only bank my dad didn’t complain about so it’s gotta be good.
-
July 2023 by kelly yllek
Bad service wasn't professional...
-
July 2023 by Brian H.
Had been trying to open an account for my father's estate, which is a bit complex. I'd banked with USAA for 35 years, and they gave me such a hard time. After 2+ weeks of trying with them I got fed up and went to this branch of US Bank with my paperwork and a bunch of checks to my father's estate. I was seen almost immediately by a banker, who got the branch manager involved. Together they worked with me to get my paperwork reviewed by their legal department (something USAA said would take 'up to 48 business hours'), then they set up my account on the spot, deposited my checks, set me up on the banking app an showed me how I could get some closing cost and interest breaks on a home loan I was working with the bank already. Amazing service, they took the time to get it right in stark contrast to a bank that no longer cares about its customers. Shout out to the branch manager, Jessica.
-
June 2023 by Lisa B.
Hey there , New bank branch and all shout out to the Manager that was so very unhelpful today when I wanted to find out about getting a medallion guarantee. Who rolled her eyes when I tried to explain about my book shares of stock vs certificates and I could go to any branch and get one except there because it is not available yet. I was under the impression not every branch did this but hey, I could be wrong. when I asked if she had a number for the Twin Oaks branch she told me to google it. And oh yeah I know what getting a GM means and understand that didn't need that explanation I just need some guidance with the paperwork. oh and by the way when I called customer service and asked about this the agent abruptly ended the live chat. Nice Job US Bank I mean I have accounts there and my retirement but who cares am I right?
