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July 2023 by denise m.
The Countertop Company was great! They were informative, communicative, and offered very fair prices. They explained everything in great detail, and followed through with everything. Even throughout the demo process, the guys kept my kitchen pretty darn clean. Their attention to detail didn't go unnoticed. I would have no hesitation in using them when I remodel my bathroom countertops.
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July 2023 by q a.
I contracted with The Countertop Company for installing Laradorite countertops in my townhouse in the Village of Rancho Santa Fe. After the first bathroom counter, in the master bath, was installed and there were serious problems with their work, I had to cajole the owner to come to the job and as he is walking up to the front door he is announcing that he is walking off the job. I persuaded him to talk about it but basically he said it was taking too much time and it wasn't worth it. He butchered an inside ogee around the corners of the sinks. This was the worst. My slabs were over at this yard in Escondido and now I had to find a new fabricator. How lame is this behavior?!?
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May 2023 by Lorena A.
We were in need of remodeling our countertops. After doing our diligent research, we decided on this company. Since the beginning of our process, all of our questions were answered in a timely manner. Price was very competitive, and the quality of work outstanding. One thing to note is that there may be some rescheduling done. It is NOT a big company and it helps to be flexible, considering the price and quality of work. We all have to wait sometimes (so I did!). But it was very well with it.When there was an issue, they quickly resolved it. This company stands for high quality professional work, great attention to customer service, and most importantly, they value their business. We highly recommend the Countertop Company as they are one of the best companies we have worked with!
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April 2023 by Hadar S.
The countertop company recently did Fabrication job in my kitchen cabinets showRoom in San Marcos. The sales rep of Cesar stone referred them and I hired them right away. I could tell that by the communication I will have a good process and so it was I appreciate all the hard work attentiveness and service that you guys gave us we will recommend you to our clients. Thank you
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April 2023 by Timothy Smith
Not sure why you are not addressing the negative reviews? I am looking for counter top and sink replace.Thanks
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March 2023 by Joe Garcia
We had our kitchen countertops and backsplash replaced by this company. The staff (Monica and Jim) were very professional, friendly, and went above and beyond to ensure our kitchen remodel was a pleasant experience. The type of work that went into installing our Dekton countertops far exceeded our expectations. The countertops were cut to the determined size and were precisely put in place according to the original design. Their tile worker Melchor was amazing. His 27 years of experience were evident during and at the conclusion of the installation process. If your looking for quality work, a business that cares and an overall good experience than check out TCC!
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March 2023 by Joe G.
We had our kitchen granite countertops and backsplash replaced by this company. The staff ( Monica and Jim) were very professional, friendly and went above and beyond to make sure our kitchen remodel was a pleasant experience. The type of work that went into installing our Dekton countertops far exceeded our expectations. The countertops were cut to size and were precisely put in place according to the original design. Their tile worker Melchor was amazing. His 27 years of experience were evident during and at the conclusion of our installation project. If your looking for quality work, a company who cares, and an overall good experience then check out TCC!
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March 2023 by Richard W.
Nice people that do quality work for a reasonable price. Jim and Company did our kitchen counters a few years ago, and a bathroom last month. 2 week turnaround was nice too. Most contractors are too busy these days.
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February 2023 by Steven
With right tools and super detail oriented, Dakota did a fantastic job on my kitchen countertop. A well manner'ed young man, I would recommend him in a heartbeat to anyone!
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January 2023 by T F.
Update: I thought now would be a good time to update this review as I sit waiting over 2 hours after the scheduled time. I got a call saying someone can come out at 2:30. At 3:30 I was told 'he's on the way and will arrive in 20 minutes. It's 4:45 now...and this is after cancelling the previously set appointment because the employee had a 'family emergency'. The response posted to my previous rating means absolutely nothing. There is no action behind the words. THIS IS HOW THEY DO BUSINESS. Please go elsewhere or you will be sorry, as I am.
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July 2022 by Beth S.
I am extremely satisfied with the product and skilled installation from The Countertop Company. Randy helped me choose Silestone Charcoal Soapstone Quartz when I said I wanted a honed/sueded finish. They also provided a tile installer for the backsplash (Mel is outstanding). Price seemed more reasonable than other quotes - maybe because they were not trying to renovate the entire kitchen? Definitely satisfied.
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June 2022 by Janina K.
We did a master bath remodel with TCC. The crew were great, hard working and good skill levels. We are really pleased with the final product. I would definitely use them again.
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June 2022 by Tamara H.
We had a quartz countertop replace our old countertop and it sure looked amazing. It was beautiful and did make the whole kitchen pretty and spacious. Very good work, thumbs up to Countertop Company.
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June 2022 by Debera R.
Do not use this company! We have had nothing but problems ever since we ordered. Once the salesman had our order it took us forever to get calls back as to when our new counter would be installed. Once it was installed we noticed the seam was horrible. We took many many more calls to have someone come and look at it. They told us that was how it should look. We asked for a manager. Our contractor noticed they had installed the countertop on top of the board instead of it hanging over and that was why the seam did not match up. They finally came out cut part of our counter off and took hours sanding the top. We then noticed with all the sanding the polish was sanded off. They came back and took another day to sand and polish. A year later the seam started lifting. We called and was asked to send a picture. Once we sent the picture we got no call back. My husband continued calling for a week. He finally went to there office and was rudely told that it didn't look bad enough from the picture and that the would get to it in two weeks. We waited two weeks and then called and got the same rude person who then told my husband they did not do repairs (even tithe originally said they did and so does there web site). He gave my husband a number for a repair person. It took two weeks to get ahold of the repair company but they came out and said that the counter was totally installed wrong. He even got on the phone himself because he new the owners. The owner was in Europe so not available. So he called the owners brother who used to work for the company but was now gone. He told the repair man the company would never pay for the repairs. However the next day tgey texted my husband and the countertop company finally said they would come out the next week. They came out this week and denied they had any responsibility. They first said the cabinets were installed wrong and pointed to where they had cut the countertop. My husband said that was where they had cut it. So then they said it was probably from the earthquake!!!!! Really I don't remember a big earthquake here in Escondido. As my husband went to the garage to get a level my daughter in the next room heard them say they hand never seen anything like this". My husband finally kicked them out of our home for there denial and rudeness. DO NOT USE THIS COMPANY! They are rude, don't stand by there work, and could care less about you as a customer.
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October 2021 by Steven Levin
After 2 phone calls and an email that was not responded too, I gave up and continued my search for a company to repair a quartz countertop. I don't understand businesses today that won't even reply to you when you want to have work done. So much for trying to work locally with an Escondido company.Edit: I received the reply below, making it sound like I never called. Here are screen shots of my 2 phone calls. I had sent an email to the repair person last week with no reply. When I called yesterday, I was told he would be in the office around 10AM. Still no reply. I'm not sure what staff you are speaking with but someone is certainly not fessing up to the truth.
