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December 2023 by Alan Mediorreal
Luke was great he made me feel welcome.
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November 2023 by Ramesh S (RS)
The TMobile staff , at the North County Mall, were awesome. Danny , the staff member assigned to me, was helpful in providing technical support and providing suggestions with various plan options. Would definitely consider this branch for any support or plan changes
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September 2023 by Keith Mikas
Luke, our service rep was very helpful and we're able to accomplish what we came into the store for
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August 2023 by BobbyO
Do you want excellent customer service? Go in and see Danny. He was very patient as I had a lot of questions, and he answered them all. I also went with the home Internet, and so far the service and the speed has been excellent.
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July 2023 by Adelita Bedzetovic
Absolutely horrible service. What was supposed to be a “25-minute wait” and 15 minute service turned into a 67 minute wait and 60 minute service. Extremely frustrating considering the manager (I’m assuming - some lady) was walking around doing absolutely nothing. No one came up to tell us we’d be waiting longer until I approached her to ask. The service was so unbelievaaaably slow, altogether it took over two hours to finish everything. We got there before 12:00 and left right at 2:00. We weren’t going in for anything complex, no plans or new phones. Absolutely HORRIBLE. Ruined our ENTIRE Sunday. What was supposed to be a day at Coronado beach turned into a day at T-Mobile, NOT Coronado. Truly never going back to this tmobile ever again, and will be warning friends to avoid it at all costs.**some employee with feather earrings at the table next to us was with the same customer for nearly two hours! He was just chilling with the customers, no respect for others’ time. Absolutely ridiculous.
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March 2023 by Rajesh Raghunath
We received excellent support from John at this store. John is very skillful, knowledgeable and friendly. Thank you, John. The other staff at this store were friendly and welcoming as well. Keep up the great work guys! Cheers, Raj
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March 2023 by Eric Hernandez
Ana was extremely helpful today when I visited your T Mobile store. My mom and Ana communicated in Spanish which facilitated things. Left the store happy to get our problem resolved.
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January 2023 by Tanner Hendee
I just wanna give a shout out to the Manager at this location. His name was David Robinson! Great Job ? great customer support/care. And the customer representative/employee John they made my experience non stressful and showed us nothing but respect. And for the rest of the employees Anna & Irma great care and customer support as well shift change didn’t phase there care for there customers one bit.P.s The store was organized and sanitized! ?Very clean environment for the customers!Thank you T-mobile!
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November 2022 by Frederic W
We went on Sunday afternoon. First greeted by the store manager (David) who took some information and within 5 minutes Kelly and Nestor were helping us. Kelly was friendly and knowledgeable, she answered all our questions and once we settled on a plan everything got processed in a timely manner. Nestor is in training but participated in the transaction. Overall a very good experience.
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October 2022 by Ken B
After waiting close to an hour at Encinitas T Mobile - I drove to Escondido and this store took care of me in less than 5 minutes!
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September 2022 by Chris Durbin
This is an Ana and Irma appreciation post. I went into this T-Mobile location looking for a phone for my youngest daughter little over a week ago. Ana took care of everything, made sure I was able to get the service I needed, the phone we wanted, and helped me save some $$$ in the process. My daughter loves her phone, I feel better about her safety, and the experience we had here was so great I had to come back.The second visit was to replace another daughter's phone, this time Irma helped me cut through Apple's confusing methods and got us all setup and out the door quickly, with another pleasant experience. Thank you Ana and Irma, you're both awesome! 5-stars, 10/10!
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August 2022 by Jocelyn Guzman
The team on the floor were wonderful helping us return an internet modem. We have been going back and forth with customer service on the phone for months! It was turning into a nightmare. Thankfully, Irma and David were able to restore our trust back into the company.
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August 2022 by Brent Tharp
Sadly, there's no option for negative stars in Google reviews. If there were, I would rather this store negative-infinity squared. Kelly and Christian were so anxious to get us to leave their store at the strike of 7:00, they made up some story about the phone we wanted being locked in a time-release safe (and they couldn't wait the 10 minutes for it to open) rather than staying open another 5 minutes. Please be careful crossing the road around Escondido. I heard someone named Kelly has been running over orphans.
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July 2022 by al tuquero
Great experience at this T-Mobile corporate store - Assistant MGR and team had the knowledge to quickly resolve a shipment that never made it
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March 2022 by Christopher D.
Went into store was greeted bye store mgr Told him my disabled brothers phone was Not working that I bough a year in a half Ago and never used it once till aug 2021 Now it's March 2022 and it went on blink I could tell they wanted to sell us a phone In fact I heard the mgr related that two the sales associate we told him issue and before he even tried to fix it he scolded us for not buy the extended warrantee could tell we're this was going he poped the sim Card out I told him that no matter what I'm not buying a phone then he became mad And said he didn't like my attitude I said I didn't like his asked him too pop the SIM card back in and I proceeded to leave the Store I would never do business at this establishment in fact I'm going back too Verizon and buying my disabled brother A I phone bad bad place to shop
