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March 2024 by Boris Groysman
It is very frustrating when you get a rock in your windshield on the road. I had to file a claim with my insurance and it was taken care quickly. I was offered a choice of glass repair shops and I choose Safelite AutoGlass. Insurance connected me with the shop and soon, the repair was scheduled.I received several notifications about upcoming service.The technician Po Jung showed up right on time as it was announced. It took him 20 minutes to get the job done and, again, as it was promised!No more crack!Excellent service!
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March 2024 by Noni Clayton
My husband recently had his truck broken into at Aladdin Airport Parking (do not park there!). We contacted Safelite online and was able to schedule an appointment for the repair of his window within a week. They kept in constant communication and did the job professionally and quickly. They did put in OEM parts. They handled the insurance filing and we only had to pay our $100 deductible. We would definitely recommend Safelite!
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March 2024 by Jaehong Park
Navon was professional and awesome. Highly recommend him in Escondido Safelite for windshield replacement.
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February 2024 by Steve Shaw
Courteous staff
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February 2024 by Velta Worley
Can’t speak to a live person to ask questions.
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February 2024 by Ryan Colgan
My 2019 Tacoma windshield needed replacement. My insurance company suggested Safelite. I’m glad I went with them and their technician Eduardo did a great job of taking care of my truck. He even let me use his tools to remove my ditch lights that I had not considered would make the replacement more difficult. I had them on and off in five minutes and I’m so glad he allowed me to do it at their shop and didn’t tell me I would have to reschedule.As for the work done, it’s spotless. I would recommend Safelite Auto Parkway, and especially their technician Eduardo, if you need a Toyota Tacoma windshield replacement.
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January 2024 by Verena Kellner
They refuse to answer the phone. Impossible get a question answered.
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December 2023 by John Wiss
Safelite did an awesome job in 30 minutes and I can barely tell where the big rock cracked my windshield
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December 2023 by Michael Collins-Frias
Had a window crack was small at first then larger and larger and upon changing went to 14”. Finally changed. Time on fixed income significant cost at $355.00 but heard the quotes while waiting topping list was over $1 k so mine not so bad. Living on retirement still hurt. Not as bad as others were paying.
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October 2023 by Neal Barham
Quick glass replacement (less than an hour) with an appointment. Friendly staff, clean waiting area with complimentary good coffee. Initial estimate was 2.5 hours, changed to an hour when I showed up and I was out the door in 45 minutes. Quick and effective!
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October 2023 by Steven P.
WORST SERVICE EVER!!!! These morons decided to install a aftermarket windshield which broke my $1700 sensor camera, and they never return calls or follow up on correcting their inept failure. They knew this before installing a aftermarket glass and still did it. Now they are not willing to repair my camera WHICH THEY BROKE!!! For the love of God please do not go to Safelite nor use them in any way. Let's put them out of business which they have no sense of how to run.
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September 2023 by Lauren H.
I'm forced to use safelite because they are connected with my company and they have been awful. After my entire windshield was shattered leaving my car undriveable, they were able to graciously schedule an appt 2 weeks out. The day before my appt, they called to let me know that my appointment would be moved out ANOTHER 2 weeks.
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September 2023 by Courtney C.
Frustrated and disappointed with this company!!!!! A rock hit my cars windshield. Our insurance company has a deal with Safelite so we picked a time to bring the car in for replacement a week in the future. I had to take the day off work so my daughter could drive the car in for a 10:30 appt. At 11:30 (an hour of just sitting there) I got a call that the new windshield was unboxed but it was broken and they could not start the repair (would have been nice to have this info before she drove it 1 hour each way to their location). The tech told me it usually took 2-3 days for a new one to come in. Fine, so we asked if they could just come to the house now and fix since we didn't want to make the trip in to see them. The only times they had to make the home visit was 2 more weeks and only between 1-5pm, even thought I had waited a week already and it was their fault my windshield wasn't fixed. I explained to the scheduler that I have to get my kids from school at 3:30 so if he could come early in the timeframe, I'd appreciate it. She told me not a problem, that he'd call that morning and I could let him know. Well, he just called and nope, will not be able to accommodate my scheduling issue despite what I was told. The past 2 weeks we've called multiple times to try to see if there were any cancellations and were berated by the rude customer service person at the Escondido location who told us that they don't even have the windshield despite being told it usually takes a few days. The Mira Mesa location - that customer service person is the one who gave us false info about the installer working with us to accommodate the schedule. Never ever ever again will I use this company. They employ people who tell you what you want to hear so that you'll leave them alone. They hire bottom of the barrel staff who need a few customer service classes.
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August 2023 by Das Cook
Replaced my busted windshield and hooked me up with a little air freshener. Looks great, smells great!
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August 2023 by Bryant Greene
Wife is Thankful they fixed & replaced from windshield we've our Vehicle less than 1month no issues Great job Staff very professional would recommend
