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February 2024 by Kevin Randle-Dukes
Great lil expensive
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February 2024 by John Downing
Good friendly service. Produce and seafood departments have improved significantly. ? Occasionally there isn't anyone to bag large amounts of groceries but this too has improved.
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January 2024 by Dani Leigh
This person shouldn't be working with the public, she is rude, ignorant, unprofessional, vocabulary of a child, and slurs her words. She refused to sell me a book of stamps and pastries from the bakery! Also, Im totally baffled of how the MANAGER got his position?? he also has TERRIBLE MANNERISMS AND CUSTOMER SERVICE!(His parents probably knew someone in high places).He is just as IGNORANT as she is. I feel bad for the kid who served this afternoon, He felt terrible for me, as the manager made him undo my transaction and you could tell he was fairly new.
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January 2024 by Jessica Dexter Skakalska
They have everything I need but the prices are not that low. The staff is friendly.
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January 2024 by Andra Parkinson
I love this store and the staff. The closing staff are still kind and friendly at 1 Am when the store closes. The store is always clean and has a great selection of products. The produce department is small and a bit pricey. The deli meat department is wonderful. The young men are respectful and prompt and listen to your request how thin or thick I want my meat sliced. Some prices are high, on some items and lower on others. I finally figured out how to use the phone app. and the digital coupons to download. Takes a little effort, but worth the time for saving money and getting gas points, etc. Happy New Year to all.
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January 2024 by perry dilley
I am really disgusted with the way their self checkout works, I felt like I was being accused of intentionally trying to steal a bottle of caramel topping for ice cream.I know I heard it beep but then another screen comes up and says only 1 item scanned and true there were 2 on the table, but I could not see which item did not scan it kept saying wait for assistance only 1 item scanned while everyone looking at me, the employee swipes her card and it is playing back video of me placing item on check out table like "we got you, your busted" she finally clears it and both are scanned then only one item is payed by my card so I try another card and before I can enter pin machine is saying wait for assistance making me feel like a thief even more again, she clears the sale and I paid cash think I won't go there again, IM NOT A THIEF.5HANK YOU RALPHS AND SO LONG.
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January 2024 by Baileigh Clark
At about 10:45pm on Jan 1st I tried to go use the restrooms. My car is dead in the parking lot and I have to go really bad. The manager told me the bathrooms close at 9pm every night, I tried to tell her my car is dead and I really needed to pee. She would not let me. It really doesn’t kill you to use some compassion, you never know what someone is going through. I shouldn’t have to pee in your parking lot because you can’t have enough kindness to let me go pee!
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January 2024 by Marlon De Andrade
Always has what I want and I love it
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November 2023 by Mayra Tavarez
Great customer service. Especially from this guy that has been working there for a long time unfortunately I don't know his name. But he helped me out greatly on the self pay .
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October 2023 by Christopher Hazlett
Decent store. Nice staff. Pretty well stocked. The store looks a bit outdated (like needing new flooring and what not), but it can be overlooked with the nice staff and being well stocked. Layout is nice. It took a little looking around to find what I needed as I don't typically shop at this Ralph's.
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October 2023 by Daniela M.
Love this local Ralph's. I've came here thousands of times and never had an issue. Manager is very polite as well as the rest of staff. They've had most of the same staff for years and they are great. The produce here is always amazing and fresh!
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October 2023 by Scott M.
This is not necessarily related to the store but the customer service on the Ralph's web page. I am trying to use the "Live chat" and spent 15 minutes chatting with a robot waiting for the "Agent" and when the "agent" finally responded he cancelled the chat. Then I called the phone number for help and it said I should use the chat. I did not go back to chat but am now on my 17th minute waiting for a rep. They just don't want to hear about problems. Shop somewhere else if you want customer service.
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September 2023 by Bookish Fiend
Good variety, good for quick and longer visits. Overall nice place to go, though not my first choice as their Asian food selection is smaller than other stores.
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September 2023 by A Silva
My service dog Mikey (who wears a leather working harness) and I shopped today at Ralph’s, E Valley Pkwy, Escondido.Staff often say “hi”.Today on checkout for a one-item purchase, cashier “Sean” (who identified himself as Manager when I asked) never asked “is he a service dog” but instead informed me rather crisply that, “by the way, we don’t allow pets in here”.I was initially surprised, then just plain got irritated.I informed him that “he is not a pet - he is my service dog”.Sean said, just letting you know we don’t allow pets here.I reminded him that Mikey is allowed wherever I go. He just kept repeating the same mantra and told me that people bring their pets in and I should be able to appreciate what he was saying.I get all that - many DO try to pass off their dogs as service dogs, but there is a right way and a wrong way to address all this.Had he asked, “Is he a service dog” that would have been fine. Businesses/restaurants are allowed to do that.The conversation was going nowhere other than to be really annoying.Sean then simply ended the discussion by starting to cash out the next order.No apology from Sean - I was being summarily dismissed.Ralph’s management needs to spiff up its customer service and educate its staff on how to evaluate service dogs more appropriately. ADA is pretty darn clear on service animals.If I could leave a “negative” star review, I would.One star review will have to suffice and I will think twice about shopping there from now on.Major Market in Escondido is SO much friendlier and welcoming.
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September 2023 by Jeff Brecher
Sometimes not enough checkers, but the most annoying thing is all the displays in the aisles which sometimes your waiting to pass. GET RID OF THEM!