-
February 2024 by David G
Matthew has only been working for the past two weeks. He was great, I've been battling health issues for a while. I never told Matthew I needed help pushing my 700 lb bike up the steep hill of my driveway, and to be honest I wouldn't have asked. He was quick to help, and I kept my dignity, by not having to ask. Pushing that bike wasn't easy, and finding a quality human at quality towing was unexpected, and a change from similar companies that I've used in the past. So to the managers at quality towing; "You hired someone that I wished had worked for me" good job by your HR Dept.Thank'sDavid Norman
-
February 2024 by Jimmy Kubicina
They were awesome. My rental car gas tank popped a leak and gas was all over the parking lot. They picked me up fast to take me to get a new car and spent a ton of time cleaning up the parking lot. Way above and beyond. Roger was truly outstanding!
-
December 2023 by MT Riodique
My daughter locked her keys in her car and AAA sent out Quality to come help us out! Adam was awesome! He arrived super quick and had the car opened in a minute! He was super nice and professional! Thanks so much Adam!
-
November 2023 by Patrick Gurczynski
Broke down on my way home and the driver was kind and prompt. I was in a precarious spot and Lawrence assisted me safely and helped get me to my mechanic. Appreciated his professionalismService: Car towing
-
October 2023 by Greg Kluthe
A little tricky to figure out their driver was calling us, as the text from the Farmer's Roadside service was not clear about who was performing the service.The dispatcher optimized getting a service vehicle to our location quickly as the tow truck was a longer wait. The arriving driver was very pleasant, diagnosed the battery quickly, and installed a warranted battery in short order.
-
October 2023 by Riley LaRock
These guys need to do a better job. Their ETAs are always off and when I complained their dispatcher had the audacity to try to shush me. Somebody needs to be backhanded and taught some basic customer service.
-
September 2023 by Susan Corley
Omar arrived with quality towing within 20 minutes of my call. He was very efficient and respectful and have the battery in within five minutes. Thank you so much Omar for a fabulous job!Service: Battery service
-
July 2023 by Maricarmen Vargas
I got an assistant for State Farm and send me these services. The person was very unprofessional, and rude, and basically, he tries to sellme a battery and did not assist me in my car problem. Overprice the value of the battery and on top charge me for service. Total disappointed, I was asking just to check my battery and to start it. I am putting a claim. This is a joke!
-
June 2023 by Justsomeguy
Worst towing ever, I called in and waited an hour until I called back asking about the tow. They said 10 mins. I called 30 mins later, asking again, and they said it would be 10mins. I asked where exactly the driver is, but I was just told to wait. I don't understand this whole process, if they had just told me. He's in this area or he has another drop, I wouldn't mind. The communication between tower to office to customer is off.
-
May 2023 by Joseph Sayles
I rode my motorcycle from north county SD to Arizona and back then it broke down 20 miles from home. I called my insurance and they contacted Quality Towing who showed up a reasonably fast 40 minutes later. Upon arrival, Gary the driver let me know that my insurance roadside coverage did not include motorcycle tow so he quoted me $342. I asked if he could wait a moment while I explored lower cost options and he could not have been more cool about it. After taking 10 to 15 minutes to call four other tow options I found that the best cash price was only $50 less and I would have had to wait another hour or two, so I went with Quality since they were already there. It's apparent Gary understands and appreciates owning nice bikes so he took his time and secured mine with obvious care to not scratch while securing it at five anchor points...rock solid. On the ride to my house the guy was super customer focused, friendly conversation, and when I shared that I had just ridden from Arizona and was looking forward to something to drink he offered to stop and grab something for me to which I thankfully declined because it was a short drive. When we got to my house he took the same great care unloading bike and maintained his helpful, positive demeanor the whole time. I could not have asked for a better towing experience thanks to Gary. Great job!Service: Motorcycle towing
-
May 2023 by Angel Sandi
Had my vehicle towed. I was told storage fee was $30 a day but when I called to pick up my vehicle they said it's $80. Maybe tow drivers should stop quoting prices. 1st driver that showed up also didnt bother to ensure his truck was in working co dition. The wench didnt work and he told me he had just started his shift. Worthless service and incompenance is bred in this company. Also, i had the pink slip for my vehicle and the tags were up to date but because i couldnt find the actual registration paperwork altgough CHP confirmed with them that the registration was valid, they refused to release the vehicle simply to squeeze more money out of me. Luckily i found the regustration. Make sure you also take eveything out of the vehicle because the crooks there will steal anything you leave in it and claim they arent responsible because they dont inventory items. Any good reviews here are probably from people associated with this business.
-
April 2023 by Rob MacKay
Worst experience ever. They lie, period. Called at 3:30 pm and told no more than one hour. They showed up finally at 6:50 pm. Each time calling the office I was told they were 15-20 minutes away. This company has no idea what they are doing. Seek your services elsewhere.Service: Car towing
-
April 2023 by Cheri Freathy
Woke up to a dead battery but thank God for AAA. I called and the amazing Hasanin from Quality Towing Escondido was out to my house in minutes. He let me know my battery was still under warranty so they had it replaced and me on the road in no time flat. I can't say enough about how wonderful and efficient Hasanin and his trainee were. I give them 5 stars and 2 thumbs up!Service: Battery
-
April 2023 by Cerin P
They were scheduled to show up at 8am. They never did. When I called them they asked for photos of my motorhome and said they would call back in 20 minutes with an eta. They never did. When I called them back they kept asking if I had a Nissan car. I kept telling them over and over that I still have a motorhome. They said their big truck is being serviced and they would be here by 10. They weren’t. When I called again they didn’t know who I was again so my roadside assistance started looking for another provider. Quality towing called me again and told me if I had the tow assigned back to them again they would definitely be here by noon. So I did. Noon came and went and they never showed up. At 12:01pm Quality towing cancelled the call with my roadside assistance. They are completely dishonest and unreliable. I’m now stuck in a campground I was supposed to be out of by noon and have to start the process of finding a tow provider all over again. The only good news in this is that these people will not be anywhere near my vehicle, as they are clearly incompetent.
-
January 2023 by Dustin E. May
I got a flat on 12/30 at 5:00pm. The gentleman was heading home and decided to take the call to help change my tire. As a AAA member I typically expect good service, but this guy went above and beyond than what is normally given. I would highly recommend this towing service.
