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May 2024 by Alan Pettersen
Having purchased several new vehicles over the years, I have never had a more most pleasant and easy time leasing a new 2024 Trax LT. I love this dealership. My salesperson, Kenny stayed with me for two hours after the sale and his work shift to walk me through every detail of the car, front to back. Kenny is the best. He's personable, down to earth, not pushy, just a great great guy. I highly recommend you ask for Kenny when going here. The finance mgr, Wayne, walked me through all the contracts with professionalism and explained everything I was signing. I absolutely love my new Trax SUV in metallic crimson and have SO many complements on the color choice and style of the car in just a couple days. Consider a lease. Very little down, much lower payment than a purchase, 48 months not 84, and when the lease is over, I intend to pay off the residual and buy the car as where else could I find a used car that I know exactly what I'm getting? Quality gives me free oil changes and tire rotations for the lifetime ownership of the car. Kenny's sales manager is really the one that made this happen for me. I had no intention of leaving with a new car until he presented the numbers on a lease vs purchase. We shook hands 5 minutes later. Thank you everyone at Quality Chevrolet in Escondido, and thank you Kenny.
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May 2024 by DJ Jon Krause
I have been a client of Quality Chevrolet for 25 years and they are always very professional. Thanks!!
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March 2024 by Donna Reed
Friendly yet professional
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February 2024 by Andrea P.
Anxious and ready to purchase a new Tahoe or Suburban, like months ago, actually, and have a great trade-in available. The problem? I cruise the lot several times a week to look for "the one", get out with the kiddo and walk from row to row checking out all the "cool cars, but ::crickets:: Sure, no one wants to be smothered, but since November when I started shopping and visiting the lots regularly (cause thats part of the fun of car shopping), not one single person ever greeted us, acknowledged us, honestly it's turned in to a joke with my husband, "will today be the day we get helped..? And "I guess no one wants to sell as car today, ohhh well." Then we leave and get Awesome service at Ford and Jeep. At this rate, well end up with an Expedition or Wagoneer. Both equally as beautiful cars as the Tahoe, Slightly more $$$ but at least we're acknowledged with a friendly "hello" every-time and thats worth it! Do better Chevy folks. Looks like your letting paychecks walk out the door, taking my business elsewhere unfortunately.
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February 2024 by Татьяна Абрамихина
Thank you to Juan Gonzalez for his help to address all issues with my car. Exceptional customer service
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January 2024 by Jay B.
What started with ONE START a week ago changed to FIVE STARS 29 JAN 24..Why? Management reached out and were able to clear up misunderstanding and was able to buy the truck I originally wanted. Dealing with Link Dixon was a blast and very smooth over the EMAIL COMMUNICATION went very well and literally not one time tried to be pushy as a salesperson. Got to the dealership and signed my paperwork with the zero hiccup. Shout out to Dani and Manni for making it smooth transaction.
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January 2024 by Arya B.
I recently purchased a Chevrolet Trailblazer from Quality Chevrolet of Escondido, and I couldn't be happier with my experience. Roman Torres and his team provided exceptional service from start to finish. They were knowledgeable about the vehicle, transparent in their communication, and accommodating to my needs. The buying process was smooth, and I felt confident in my decision thanks to their expertise. I highly recommend Quality Chevrolet of Escondido to anyone in the market for a new car. Thank you, Roman and team, for your outstanding service!
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January 2024 by Joshua Gilworth
Dropped off my new Chevy C8 as it completely died. After about 5 days with no response, I called in and asked status. Service rep said that they had not test driven the vehicle yet to see the problem with it. I informed him that the vehicle was built with a tracker and it had been test driven for numerous miles. Rep seemed confused and had to call me back. I went in instead and spoke with manager who advised they couldn’t test drive it due to the faults displayed on the vehicle and that an engineer had to come look at it. Several days later still no response so I call in and a new rep tells me that their guy did test drive it and could not duplicate the problem and did not know why the manager said they needed an engineer to come out nor why the manager said they could not test drive it. They did this two days prior and never bother to call me. Was lied to numerous times throughout because they failed to do their job and made up lies on the spot to cover it. No one was on the same page.
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January 2024 by G. Magaly Navas
Extremely professional customer service
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January 2024 by Dana B.
I purchased a certified preowned Tahoe from them yesterday and worked with Teddy. The car buying process isn't quick or easy but he, Jr and Mr Latta all worked together to get me the best deal possible and driving home in my new car that day! Nothing but positive energy from them all and the feeling I was not being taken advantage of either, which is nice to feel when you're buying a car.
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January 2024 by Steve P.
We purchased a car on January 4th a chevy bolt. Roman Torres is a great guy to work with. The whole staff that we worked with are great. Everyone was professional, helpful, and did not pressure us at all. They do not play around with the price or try to sneak in extra charges. My wife and I appreciate the honesty and the clear cut picture.
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January 2024 by Gloria M.
We drove almost 100 miles to purchase our 2024 Suburban RST. Our salesman Imran was very informative over the phone, and the dealership held up their end of the bargain to complete the sale. We highly recommend working with Imran for your next purchase!
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December 2023 by Reggie Y.
I emailed Lewis S. as he suggested and have not heard back from him since Monday. What's done is done and my impression of this dealership has not changed. Please think twice before coming here. I do not want anyone else to experience what I went through. My car is a necessity in my career as a healthcare worker and for me not to have the defrosters working during this cold weather would have made things really hard. Thankfully I trusted my gut and went with a business I trust and got it fixed.
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December 2023 by Miranda M.
Highly recommend Quality Chevrolet. This is my second vehicle I have purchased from them. They have great prices and the response time is on point. I have been in the market for a Tahoe for sometime now and have dealt with quite a few local dealerships. Link Dixon from Quality Chevrolet is truly the only one that I would recommend. Half of the other dealerships didn't even follow up with me after an inquiry. Link was on it from the get go. He worked through some credit issues. He found me the exact vehicle I wanted, called me the day it hit the lot and got me to a payment that I was comfortable with. He was incredibly patient and helpful from start to finish. I appreciate all he did for me very much. HIGHLY recommend!
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December 2023 by Joy Landers
Friendly service.
