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September 2024 by Sanam R. W.
Fast, easy and very fair. I’ve received a full video of what’s going on with my car and they could actually charge me for alignment, since I setup the appointment for, but since I needed to change my tires first, they automatically cancel alignment until I get my new tires.
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August 2024 by Allison De Genova
We had a wonderful experience Mini/BMW of Escondido. Everyone we dealt with was friendly and professional. They worked with us to help me get the car of my dreams. Highly recommend.
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August 2024 by Brianda Diaz
Thank you Joe Chen and the Finance department. Im sorry i forgot his name. But both of you were so kind and quick. Thank you both for helping me with the car so i can go see my son whenever i want too!
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August 2024 by Lou “YNot” P
Really dreaded having to go to ANY dealership to buy a new car based on my past experiences not being very favorable, but this time…WOW what a positive, smooth, even joyful experience. Our salesperson,Joe, was amazing from the beginning to the end of the process and then even after that. He provided all of the basic information and then took the time to point out some other special features of my new MINI. He was patient, kind, knowledgeable and friendly which made me feel very well tended to before, during and after the sale. The whole team was kind and friendly as well saying hello and working together with each other. I can honestly say my experience with Mini of Escondido was THE best experience I have ever had and would recommend them to everyone.
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July 2024 by Robert Fagnant
The experience was professional and the salesman, Ryan, knew everything about the car which helped make the purchase more enjoyable. We would recommend BMW/Mini of Escondido!
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July 2024 by Sara Silkin
I have never been so happy with dealership. The team took care of me and I was able to come in from LA and leave with my dream car in a matter of two hours.
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July 2024 by Zack Barber
Great experience! Got through some rough moments but they helped us out
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June 2024 by Julie Amirault
5+ Stars!!! Peter was amazing! Love my new EV 2024 Mini Cooper! So fun to drive!
Thank You Peter!
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June 2024 by Traci J (TJ)
I'm on my 5th mini cooper trade in and obviously happy with them. Eric Hall is my service guy, he's the best. Marcus sold me this current car and he's been wonderful.
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June 2024 by Bijan Dastmalchi
I worked with Peter Ward throughout the sales process. I was treated with respect and honesty, and he followed through on everything that he committed to. I would do business with him and the dealership again. Great job all around.
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May 2024 by Gilbert Otero
A couple of rebates offered to me weren't put in the contract went back the following day to void old contract and write a new one and I should of gotten a full tank of gas only got 1/4 tank other than that it was a good experience.
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May 2024 by Mustafa Joseph
The service department has decided to take a dump on customer service today. The service attendant tries to over charge my wife on removing a lug nut while disregarding the original appointment reason then lying about the entire process.
In addition out of spite, the mechanic purposely over tightened(well beyond torque spec) other lug nuts that they knew we would be trying to service ourselves later. Truly an unprofessional vindictive experience leveled on us. Honestly hope you get your just due in the name of what's eternally right.
Who's to say, these guys haven't sabotaged the vehicle in some fashion at this point given the animus?
Despicable.
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April 2024 by gleen reyes
I had a negative experience with this dealership when my daughter expressed interest in a Mini Cooper. Despite having a pre-approved check from my bank (NFCU) and being ready to purchase the vehicle, the dealership informed me that I couldn't take the car home for two weeks because the check needed to clear first. They informed me after a deal agreement. This was surprising to me because I had used pre-approved loans from my bank twice before and was able to take the car home the same day. When I questioned this policy, they attributed it to PENSKE rules. Disappointed, I left the dealership and stopped by an Audi dealership, which is around the corner and also part of PENSKE, where I received a different explanation and was able to make a deal and drive away with a new car and my daughter loves it. This was my worst car shopping experience ever!
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March 2024 by Michelle Diaz
Absolute worst service. Lied and made me drive 2 hrs to change the price on me. Not friendly and no etiquette. Do not buy a car here.
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March 2024 by Kaue Freire
Joe Chen and his team were very helpful getting my mom into a Mini that fit her budget. I recommend this dealership. Easy to work with.
