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April 2024 by Courtney K.
I'm truly not one to negatively review a small business as I prefer small businesses and like to support local however, there's always an exception. We came here to resole (half sole) a pair of faux leather boots and picked this places based on the great reviews. Unfortunately, our experience was awful. When we brought the ankle boots in, they said it would take 1-2 weeks and charged $90! They required payment upfront in addition to a request for a tip... which I tipped rather generously. Just figured this was the going rate these days. After 2 weeks (and a check in phone call to get a status update), they told us they couldn't find the boots but would keep looking and call us back. Nothing for another week. After the 4th week, I finally went into the shop with my receipt to simply ask for my boots back and get a refund since there had been no work done on them. They spent 30 minutes looking for the boots and finally found them. They offered the $90 refund BUT WANTED TO KEEP THE TIP! Outrageous. Why would anyone expect a tip based on this experience, AND with no service having been rendered? They finally agreed to a full refund + the tip. I would caution anyone coming here, and reconsider payment and tipping upfront.
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February 2024 by CritDicks `.
Originally the repair was supposed to be 1.5 weeks, but turned into just shy of four. A pair of slippers had blown a seam and wanted to get some fresh heels to get me through another 2 years of wear. Full leather. Just after the first few cold days in San Diego I needed slippers and these were busted, so I dropped 'em off and had to go to Walmart to grab the $10 pair to get me through. I called Doart after the second week since their protocols are to call YOU when ready. The lady that answered the phone took my information and ticket number. She disappeared for a minute or two to find the order. She came back on the phone and said they would "definitely be done by Tuesday" of the following week. I was in the area for another errand on Wednesday of that week, and I dropped in to find that the order was nowhere to be found. Apologizing, the lady said they will be a priority and to "wait until I call". I waited another couple of days and she had called later that Friday. I returned on Tuesday the following week when I was again in town running more errands. This time the slippers were finished and she had deducted $5 for my troubles. She also didn't polish the leather up as she had promised. Kind of disappointed. We had brought other leather items here for repair in the past and I don't remember having any problems. This was definitely an unexpected letdown. She did knock $5 off the original quote of $50. Perhaps we will attempt a new cobbler in the area. Not many more around anymore. Dicks
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December 2023 by Kim C.
Needed a new shoe repair and found Doart. Very good and turn things around quickly! The team also calls when my items are ready.
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December 2023 by Rith H.
The real deal! It's like stepping into a shop of yesteryear where the technicians are craftsmen at their work! Pricing and work are top notch!!!
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October 2023 by Mark B.
I have been going to DOART for years and been absolutely delighted with their repair work. Lucia is wonderful, she is very cheerful and friendly. Latest visit was to get a new zipper installed in my motorcycle boot. They did a perfect job; it looked good-as-new when I picked it up.
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August 2023 by Tonya R.
Took my Hoka running shoes in after reading the good reviews on Yelp and lucky for me they are very close to my home. I wasn't sure if they could fix my shoes because it was the heel material that got torn up. However, they said no problem. I left my shoes and it was about a two and a half week turnaround time but the quality of work was great. They replaced the cheap thin material lining with really nice leather. My heels are now so happy and no more cuts! Cost for reference was $50. which is cheaper than buying a new pair of Hoka runners (at nearly $200) so I feel it was a worthwhile investment since these are not that old.
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July 2023 by Jay L.
Lucia and her business is by far if not the very best place in San Diego to get your shies repaired. Both my Louis Vuitton Sneakers that I wore the soles to the point if holes have new life to them. I was brought to tears to see my shoes wearable again. My gucci Jordaan loafers were re-soled here as well and I don't have enough great words to express the amazing quality and craftsmanship they provided in extending the life of my beloved shoes. Thank you so much and I will be a repeated customer!
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July 2023 by Terry M.
Replaced the heels of my boots. Excellent quality. Fair prices. Great service. Would definitely go again.
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May 2023 by Paul R.
Took a bit longer than I was told but fixed what I brought in at the quoted price. Happy with everything.
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April 2023 by Kimberly G.
Had a pairs of shoes I'd like to make forever options, and after reading reviews I was hyped to try Doart's out. Took them in and discussed necessary issues and I left inadvertently without a quote, but kinda didn't care because they were so very loved. The repair rendered was fairly simple and straightforward but the price seemed out of whack. $50+ to put a tap on the heel and glue down a new insole. The shoes were not even polished when I received them back.I have had Cobler experiences in the past where I was in awe receiving them back at new looking they had made the shoes look. This was sadly not the case with Doart's.
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February 2023 by Jessica N.
Genuine quality customer service seems to be a dying art, but I have to say my experience with Doart Shoe Repair was top notch and maybe the best ever. My podiatrist retired and with him the ability to get the heels of my insoles modified. I left my old insoles as a template and they were able to add a piece to the heel with the same measurements. They finished them within a few days and even made adjustments to make them fit better. I ended up not being able to wear them because the material was more bouncy then my original pair, but they worked with me and were both patient and accommodating throughout the process. I knew it was a risk going into it since it was a different material being used, but it was worth trying. The store itself although small has a lot to offer in accessories, hats, scarves, insoles, shoe polishes, some really awesome shoes including Birkenstocks and I think they even have some sunglasses and other small items for sale. Plus super friendly and helpful customer service. I highly recommend stopping by even if you don't need anything repaired.
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July 2022 by Ray U.
Got my New Balance wet in the garden and the soles came loose: Off to the cobbler again with those.
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July 2022 by Nicole B.
I brought in a pair of shoes and was unable if they could even be fixed. They said they'll give it their best shot and I am amazed at the results. I love supporting small businesses like this one. This is my third pair of shoes I've had repaired at this location and I have been satisfied every time. Their prices are fair and they get the work done within a reasonable amount of time.
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July 2022 by L S.
Lucia, I hope I'm spelling your name correctly! You are wonderful. Thank you for the quick service. This establishment does business the right of fashioned way which is a rare find. Please support this local business which has been here 29 years! They also have Birkenstocks for less than you'd be online. It'll be back! Thank you!
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January 2022 by David P.
These guys are the best! They put this leather patch on the back of four pairs of my boots the basically protects the heel area of the inside of the shoe.Take my word for it it's worth the money!! They also got two leather vest tailored and custom fit and they look great! If I have any leather repairs or shoe repairs these are the only people I would go to.
