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March 2024 by Ramona Robinson
Wish I could give negative 5 stars from the moment I walked in they would not help were extremely rude not here Melissa is the worst secretary known to man has her nose 20 feet in the air. Because I don't have the color white attached to my try to lie to me and tell me you couldn't nobody help me, nobody bothered to go in the computer to give me my Emerald card because they're right in the back. Stealing people's source of carry numbers whatever you do. Do not go to this location they are to rob you
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February 2024 by Chuffing Tiger
HORRIBLE! The person they assigned was condescending and just dismissive and rude. On top of that, they had no idea how to explain what and or why whatever forms may be necessary. DO NOT GO TO THIS COMPANY!!!!
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February 2024 by Cecilia Vega
Thank you Kenia R
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February 2024 by Kimberly paige
We have been working with the same agent for the past few years, and she is wonderful ?
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April 2023 by Katherine Ponchetti
Exceptional service, highly recommend. The my block account made everything so easy.
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April 2023 by Brenda S.
When associate Beth refers to a person as a small Spanish man...you deserve negative stars. Do better
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February 2023 by Kandi Q.
If zero stars were an option it's exactly what I would give! I have an illness that requires harsh treatments therefore I got myself behind in taxes, my bad, so I take my taxes to H&R block to help get me back up to date, my taxes were done by Kimberly who was pleasant and very quick in and out in less than 45 min, I was told the last 3 yrs could be e-filed even have documentation in my tax documents, however logged on to pay my taxes to find out they had not e-filed 2020 tax yr so I called in and the lady who answered I believe she said her name was Vera either way she claimed to be the manager, she told me I was wrong and thats not what Kimberly told me, when attempting to explain my situation and what I was told she continued to argue and said she would get back to me, however she didn't call back as I had to call in the following day, again the manager continued to argue stating that Kimberlys notes reflected that I was given all the tax years that I needed to mail in however she was incorrect I was given a couple of years to mail in and 2020 was not one of them! She the manager Vera then began to belittle me when I was trying to explain that these needed to be filed by 02.28.2023 to avoid entering the penalty phase, she half laughed stating I mean they are 2020 they are already behind, no shiz they're late its the whole reason I went to a tax professional, so I proceeded to explain maybe next time ask why instead of laughing and belittling me about them being late! I require harsh medical treatment (chemo agents) a disease that requires immunosuppressant therapy, the last thing on my mind in the last 5 yrs has been taxes, its why I got behind, my fault, I do not need anyone to make me feel bad or or as if I am lying, I have kept a job throughout so I am trying to get my finances back in order! After stating all of that which is embarrassing to admit, she the manager felt the need to tell me that they gave me huge discounts, I legit almost fell to the floor, I was charged over $600 bucks for 45 minutes, I said really discounts its data entry nothing itemized, she said we should have charged you $400 more, I thought it was necessary to tell the manager she was the rudest and most unprofessional person I had ever encountered, I asked them to have the tax years needed to file at the front and I would drive the 1 hour trip to pick them up, she said sorry you think I am rude, I first off don't need anyone to kick me when I am down, I work full time and have an incurable chronic illness that cost way more than my taxes, I work hard and am trying to be responsible, I felt belittled, and disrespected! I guess the customer is always right does not apply, here! I called into the corporate offices as no one deserves this especially from a manager! I am trying to avoid additional fees, if the "huge" discount affects their ability to complete their job, I would have rather paid full price! BEYOND RUDE AVOID AVOID AVOID! Btw, picked up my 2020 tax year to mail out and the IRS address is different than the other years I needed to mail out!
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October 2022 by Dustin C.
Tax season 2020. Came to H&R with trust, that our taxes would be prepared correctly. With ease of mind that if there was an issue, it would be fixed. PERAL WONG failed to provide adequate service.She failed to send our familys state return, after calling and working with her to get it filed countless times. Her poor service, lack of follow through and poor knowledge of tax filing, caused my family to forfit all future state stimulus help. Im so upset with their service. Please avoid this place and Peral Wong, because she will not give the service that we pay so highly for. Unexceptable
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April 2022 by Jeff Santos
Been going through H&R Block for years and kept the same Master Tax Advisors like Kimberly for years. Very professional , full of knowledge, and spend my time with her very efficiently. And my tax returns always go through very fast.
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March 2022 by Brad Sullivan
The reason for my score of 5 is because Kimberly Newark. She provides excellent service.
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March 2022 by U CAN'T C ME
good service, everyone is nice and professional.
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February 2022 by Eric Ybarra
Kimberly is awesome and a pleasure to work with. She makes everything so easy and it's fairly quick
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February 2022 by Grecia Luna
My tax advisor Kimberly Newark is so nice, attentive, Knowledgeable, caring, and So helpful
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January 2022 by Katherine Winters
My experience with Kim was amazing. However, my girlfriend who went to see Maria had an awful time as there are many errors with her return including a random checking and savings account she doesn’t recognize. When asking to speak to Maria she is conveniently never available and doesn’t return clients calls.Thank you Kimberly for giving me a great experience. Maria, step it up girl. Quickly !
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August 2021 by Dustin Collins
Skip this horrible location!!! Horrible service!! BewareMy wife and I came to this store to file our taxes. The lady that helped us kept having to google things she didnt know, she filed our fed. wrong, resulting in weeks delay in receiving our return. Our State was never accepted, and everytime I call, the reps just say state wasnt accepted; and they keep sending forms. I asked for a refund, of course no. I asked for partial refund due to them not being able to help me, nothing. Im just shocked that Im grtting this type of hassel after paying upwards of 400$