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March 2024 by Tatiana rajsbaum
Love this place...the groomer is fantastic...she is so caring with the dogs..and knows dogs so well...she cought something wrong with my girl. She also knows how to groom cresteds...which is rare...i never have to tell her what i want...she just knows...i drive an hour away...pricing is good
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June 2022 by Edward Rutz
Best little grooming salon in the county. Many show dogs get their grooming needs here. The owner Is a professional trainer and truly loves the sport. Stop be check out the trophy and kudos. Don't forget to make an appointment. You will NOT regret it
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January 2022 by Renee F.
I have been going to this groomer (and unknowingly my parents used her mom) for years. We have taken all of our animals there whether they were our precious Pomeranians house children) to working K-9 to my ADA/ADI service dog. The owner treats every animal with the utmost respect and accommodates any disability that the animal has. The owner goes out of her way to ensure every animal is groomed according to breed specs or owner specs. She has exacting standards and expects those standards to be upheld by her employees. Over these 25 years, I am in there often and regularly. I have seen the good (beautiful work), the bad (an extremely matted dog) and the ugly (an animal or person bleeds). I have watched her train some of her employees and understand the frustration of having to repeat grooming instructions day in day out with the same employee. When I see a subpar review, I go in and watch. What I see is an employee made seemingly minor mistakes that could have caused harm to either the animal they were working on, a nearby animal or the person working on the animal. The employee is then upset, when they get corrected, because it was a seemingly minor mistake, which they were repeated trained on, when the reality is either they or the animal was going to the doctor/emergency room. Not everyone is cut out to be an exceptional animal groomer and that is why if you don't want to be exceptional or expect exceptional go somewhere else.
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January 2022 by Katrina Meinen
What a JOKE! My sister was training to be a bather here, she loves animals but doesn't have experience. The OWNER Danielle communicated with and trained my sister. Danielle was the definition of unprofessional and impatient with a sprinkle of hostility. Not only did she consistently question my sister's competency VERBALLY to her face but would aggressively explain things when she didn't understand something. Made my sister feel uncomfortable, anxious, degraded and incabale. Teaching others should leave them with confidence and a sense of accomplishment for themselves. Danielle excelled in giving the very opposite. Not to mention the place heavily smelled of cigarettes. EW!! If she treats humans like that IMAGINE how she'll treat your pets. Do not go here
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January 2022 by Kat M.
What a JOKE! My sister was training to be a bather here, she loves animals but doesn't have experience. The OWNER Danielle communicated with and trained my sister. Danielle was the definition of unprofessional and impatient with a sprinkle of hostility. Not only did she consistently question my sister's competency VERBALLY to her face but would aggressively explain things when she didn't understand something. Made my sister feel uncomfortable, anxious, degraded and incapable. Teaching others should leave them with confidence and a sense of accomplishment for themselves. Danielle excelled in giving the very opposite. Not to mention the place heavily smelled of cigarettes. EW!! If she treats humans like that IMAGINE how she'll treat your pets. Do not go here.
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August 2021 by Timmy Nicolaou Paraskevopoulos
First class isn't an exaggeration! Danielle is a competent, talented professional who prepares dogs for show. She is a seasoned professional who knows grooming and does a great job communicating with clients. Won't take my poodle to anyone else.
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November 2020 by Nic Willess
Best pet groomer in the world ... well the best groomer i know. Has groomed our family dogs for over 20 years.
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November 2020 by Lisa Len
My 14 y/o Jack Russel is terrified of having her nails trimmed as a result they were really long. I had tried many different ways to do them myself, the the screaming (mine and my dog's ) was ridiculous! 1st Klass had my girl in and out in no time and with minimal drama! Already booked my next appt. Thanks guys!
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October 2020 by uh sky
definitely not going to this place again. handled my dogs very very roughly, choked them and made them bleed. the staff were also very rude and extremely unprofessional
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October 2020 by xavianisntreal
i went into the establishment only to be yelled at by the lady behind the desk!! She rudely apologized only after being heard by her supervisor. came in 30 minutes early so i expected a wait, but sat in the PATHETIC excuse for a lobby for an HOUR and a half due to front desk lady not doing her job right! It was Just a bench!! No couch, no table, just a BENCH. Afterwards my poor dog was bleeding. The Malicious girl that cut my dog claimed "they don't feel the pain." if i could i would rate 0 stars :(
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September 2020 by Doug F.
I've been taking my dogs for a few years. The grooming was good , but my dogs were always first in and last out. It seems that if you don't tip your dogs get that treatment. I heard all the excuses about short staff, but my dogs were always last done and made to sit on a take floor all day. Now with covid-19, they didn't even bother to call back, but I see the other regulars are back. Good thing, there are others just as good for less. I didn't set the price, they did.. so why did my dogs get treated like crap?
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July 2020 by BC
We brought our dog to First Class because they could take her same-day for a basic grooming (wash, nail clipping, gland expression) but deliberately expressed several times that we wanted the hair around her paws and paw pads to be trimmed because she had been slipping at home. It was acknowledged by the owner. I was told the grooming was to take 4 hours (!!!!).There were only 2 other dogs. When we picked up our dog (15 min early) she was sitting in a kennel. Who knows how long she had been in there! and we were never notified that she was done as a courtesy to be able to keep our dog out of the kennel as much as possible. The owner then told us that her paws didn’t need trimming, And elected to not do the part we explicitly asked for, Based on her own opinion even though we explicitly asked for it to be taken care of. We were charged full price ($50) anyways. Now we have to go to another groomer to get her paws taken care of. We will not be going back. It makes sense why they had same day availability when other groomers do not.
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January 2020 by ian swenningsen
I just came in to have my dogs nails cut, and the staff was very nice, handled my pet very kindly, and her nails looked great.
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September 2019 by Kerri Bradley
They can handle my 90lb manchild and are committed to making his experience a positive one every single time. ❤️
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April 2019 by nery alvarez
Honestly I was very disappointed to come in here. The salon was humid and smelled like they were smoking inside. I’ve worked at a few salons and this was by far the worst I’ve ever stepped in. Very unorganized and not first class at all. I only went to turn in my resume but just by the looks and attitudes of the owner and lady that was offering me an interview did not make me feel welcome to come back. I hope they improve but in the meantime I would not recommend any customers to come here. They are not professional or have any standards for dogs that should be in a clean and smell good environment with good room temperature.
