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March 2024 by Zaira H.
The workers here are super unhelpful and rude I suggest go to a different location. They would not help us or even give us any direction as to who to call or contact.
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February 2024 by r. jackson
Fast friendly professional
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January 2024 by Javier Alencaste
Outstanding service.
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January 2024 by Cody J.
Zero stars if possible- Buyer beware!! Made a reservation online for a vehicle in the standard elite class. Arrived to the office to pick up my vehicle and the man tells me I'm not allowed to rent a vehicle in that class with a debit card and I'll have to pick something else. Why wasn't this mentioned to me during the booking process? Why can't I rent a vehicle with a debit card and why must I use a credit card?? My credit card was stolen and I'm waiting for a new one to come in the mail but they didn't even care to work with me or ask any questions. I've always rented vehicles through enterprise with a DEBIT card might I add!! Horrible customer service at the shop as well. Now I'm out $20 for a round trip Uber which I'll chock up to a lesson learned. I've always used enterprise but after this interaction, I certainly won't ever be back.
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January 2024 by Warren Simmonds
Usually busy, often with a long wait for service. Quality of the rentals is so-so.
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January 2024 by Nikki Holley
The staff at the Auto Park location In Escondido were all very helpful and friendly.
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January 2024 by Vikky Ofoedu
I made a reservation to pick up a car Dec 19, at 4:30 p.m. When I show up to pick up the car at the appointed time. Mike, ask for my social security number in order for him to run my credit. The reason for him to run it is because I am using a debit card. When Mike ran my credit with my social security number, he was unable to access my credit. Mike said for me to call Equifax to unblock it or find someone with a credit card that he can rent to me with my debit card. Everything I said to Mike he denied to rent to me with $300. I guess Enterprise rental policy is based on who is standing in front when you show to pick up the car whether to deny you or rent to you.
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January 2024 by Ricardo Rivera
We went on a family trip and we had to find a nice,big,comfortable vehicle that we can take and trust with no problems as our vehicle was still being worked on at a shop, for that we turned on to our friendly enterprise rent-A-car. Thank you for giving me options, great price,great service and for accommodating with my family's request. You guys are awesome (we appreciate you all),great team, highly recommend ?
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January 2024 by Wayne Burton
The staff were very responsive and friendly. Caitlyn helped check me out and she was great. Smooth and quick.
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January 2024 by Paul Aguirre
Best place to rent a vehicle. Always reliable and clean.
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January 2024 by Aishwarya Dhawad
Caring Staff.Exceptional Service.
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January 2024 by Theodore Calkins
Very convenient, friendly staff great car!
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January 2024 by Erick
Had a great experience with Enterprise Escondido Auto ParkwayMike took great care of me and explained everything with the rental. Definitely looking forward to renting with them again.
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January 2024 by Balboa Traveler
Second time using this location. Refreshing experience, genuinely helpful folks, simple to get a car. In and out in a few minutes. Thankfully, walking distance to the repair shop working on my truck.
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January 2024 by Agnes D.
Best Enterprise location we've been in S Cal. We have a regular Enterprise we used in past in the Monterey County area, and we never thought we'd find another one that is EXCEPTIONAL. From the time we wAlked in to pick up our rental to the time we returned the car, i feel like the staff's service was very purposeful. We noticed Mike on the phone, and he was very pleasant to the customer on the phone, he greeted us when we walked in. Jeff who helped us at the counter is the manager and he was very warm and personable. One of them asked if we wanted water while we wait. Logan helped in the back to make the process quicker for the customers. Kaitlin was the one processed our rental, showed us the car and did the walk-through. She, like all the staff mentioned here, was very pleasant and helpful. Service was definitely top notch professional! Jeff H. was the one who processed our return and he was truly A class!! He was super personable and his service was purposeful. He was helpful and just a genuine person. I think we found our spot here !
