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November 2023 by Marcus Bornstein
Horrible experience! The level of incompetence of the manager Brandon is on a whole nother level. I called in a large order of paint for pick up. I arrived there and he tells me that they are completely out of that style of paint, and I have to wait an hour till they go to another store to pick it up. Question: Why didn’t he tell me this on the phone? So, I asked for some type of compensation (discount of some sort because of the inconvenience) not only did he say no, but he didn’t even apologize for his screwup. So, I ended up driving to Sherman Williams, which was close by and they made me the same color of better quality paint on the spot.I’m DONE with Dunn Edwards!
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June 2023 by Marie X.
I wish I could say something good about this store but they are slow, the woman employee blamed a customer for getting the wrong type of paint mixed (she kept repeating that she read the order back to the customer, NEVER apologizing or taking responsibility for things she works with every day and customer does not). They have few customers and are super slow. Jeff was nice but again they are slow for the few customers. Several years ago they mixed wrong color which my painter had picked up so I didn't catch it until the room was painted. So, I've given them multiple chances. I will likely take future business elsewhere.
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April 2023 by Paul Villarino
No help when it comes to buying paint with an account.
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May 2022 by Cande Zamudio
First time on this store and get very good service ?
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December 2021 by Dale Andrews
A note to commend the Assistant Manager, Daniel, who twice showed us outstanding professionalism and caring customer service!...On two different occasions, his store did not have the paint product that we needed (supply chain issues). However, he called other stores to find the product, and even directed one of the store clerks on "how/where" to locate the product.He also guided us on our questions about "other" paint supplies we needed for the project, and only sold us what was "needed".Because of Daniel, we feel confidence and trust in Dunn-Edwards!Dale Andrews
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September 2021 by ROBERT FEDERICONI
Great paint and great service
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July 2021 by Anne Pesavento
Went in to have some paint mixed. When we entered, there were two other customers leaving. The phone then rang. The sales associate answered the phone, instead of helping us, and proceeded to ignore us for the next 10 minutes. We ended up leaving and will be trying to match our paint to one of the larger companies because of this customer service.
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April 2021 by Jerry Cal
Great help and fast
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November 2020 by Lynda McClusky
Always the best!
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September 2020 by Juan Rodriguez
Quiet not busy but the workers are slow
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August 2020 by Bob B.
We had a great experience at the location, they were so helpful. We drove from Vista with a location just around the corner because the customer service was less then what it should be. I have to say that the person who helped us went above and beyond to help us and we will certainly use Dunn Edwards because of the amazing treatment we received at Escondido.
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August 2020 by Eric M.
I tried several different paint brands but always come back to DE. This is premium paint that is way better than the stuff sold at home centers and doesn't really cost that much more. Its application, formula, durability and stain resistance is phenomenal. I can touch up and the old paint lasts and maintains the colors. Their service is excellent too. This is the place that the pros use but sells to a DIY folks too. Good paint materials as well.
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July 2020 by Richard Flores
Dunn Edwards Paint shop?
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May 2020 by tuntu smith
They are helpful and nice!
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May 2020 by Janet D.
If wanting a very high quality paint, look no further! After we had our house painted a few years ago, our painter only used Dunn-Edwards & the outcome was so impressive & over time the quality stood up!!