CVS is a 24/7 pharmacy and retail store that offers a range of services including COVID-19 testing, photo services, and a variety of healthcare products. Customers appreciate the store's convenient location and the availability of shopping baskets and carts. The pharmacy staff is noted for being friendly and helpful, even under pressure, providing assistance to all customers, including those who may be uncertain about their needs. However, the store often faces challenges due to being understaffed, leading to long wait times at the pharmacy. Many customers have expressed frustration with the limited number of employees available to fill prescriptions and assist at the counter, resulting in extended holds on phone calls. Despite these issues, the staff's dedication and customer service skills shine through, with reports of employees effectively managing busy situations and maintaining a positive attitude. Overall, CVS is recognized for its cleanliness and well-stocked shelves, but staffing levels are a concern that could impact customer satisfaction. The commitment of the employees, especially in the pharmacy, is highly valued by customers, who hope for improvements in staffing to enhance their shopping experience.
I waited over an hour on the phone for someone to get on the line and the lady answered and then hung up. Was calling the pharmacy department. It was so upsetting! This happened on 07-05-24 from 11:45-12:59. Please help with staffing! This is outrageous.
July 2024
The professionalism expressed at this CVS location is excellent. I recommend shopping as the products and health care service is rewarding
June 2024
Very bad weather here at CVS Escondido Horrible service they have no communication skills no empathy I’ll never come back here again ??
