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October 2022 by Lilianna Madrid
I was buying a pair a pants on a Sunday then I asked a worker if I could use the changing room but it’s like she completely ignored me she was laughing instead of answering my question so I asked her again and she told me to wait over there it didn’t take long but when I got out and I paid for the pants She asked me if I wanted a cotton bag or not she did not give me the choice of having a paper bag so she forced me to leave with pants in my hands and I when I tried to buy a cotton back again she laughed at me but the pants are nice
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August 2022 by Jessica Y.
Went in yesterday to go get a pair a jeans I've been wanting for my birthday for awhile now , sad to see they did not have my size , no problem. We continued to look around as cotton on is one of my favorite stores to shop at, to notice that was lots of wet paper towels on the floor, my boyfriend than made a joke referring to my job as to I work in a retail store as well, and then continued to make a joke to one of the employees, was not rude , simply just trying to make people laugh. The employee then responds pretty rudely and did not get the joke so we began to leave and we stepped over the paper towels as it was just sitting there in the way. The other employee then looks at my boyfriend, tells us we can leave , tells my boyfriend he was being a complete "dick" calls him an entitled brat and get very close to us as we are walking out of the store as asked with no problems. She gets super close to us shooing us out. Not once did we get greeted in or anything. This was a terrible experience here and made me never wanna come back as to we never did anything , step on anything and left as asked even tho we did not do anything. This incident happened on august 28 around 6:15-6:20 pm. Very upset this happened and most likely won't be coming back to this store
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June 2022 by B C.
I will never be attending this Cotton On location again. I was walking around this Cotton On store, and noticed a worker following me. I had a hair clip in my hand, that I was thinking about buying. After my friend and I were done looking around, I set the claw clip down and walked out. The worker chased us out and followed us accusing us of stealing. We said we didn't take anything and I'd show her where I set the clip down. This lady was beyond angry and rude for absolutely no reason. I gave her the clip back, and she grabs it out of my hand and screams at me to get out. You just lost two loyal costumers today. great job!
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June 2021 by Karina Herrera
Great selection of clothing, however they never have my size available (size 4).
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December 2020 by Niloufar B.
This is what happens when kids run a store! On line the open time is 10! On the website is 11! I waited till 1125 To return a shirt and still not open I gave up ! Please have a responsible manger people have tuff to do !
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January 2020 by E J R
Its one of the small clothing stores inside the mall but it does have a good selection of clothing at reasonable prices. This was my second time in this store and i did find a couple of things that i liked. One thing I don't understand its why they try to sell you a bag for your purchased items, I thought grocery stores where the only ones that needed to charge for bags according to the bag law. Where will the money be going towards if i do purchase a bag..?
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August 2019 by Proline D.
What a terrible customer service. Went today to try something on and there was one person working and they would not open the dressing room for more than 20 minutes because there was a line on the cashier. Never again. Cashier had an attitude cause she had a line. There is a reason retail is losing business.
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June 2019 by Krysteena Sandoval
Great quality and prices. Something for everyone and the staff was really nice.
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April 2019 by John Garcia
I dont remember this place lol
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January 2019 by Rebecca Vargas
So happy to find this shop. Alsways on trend at affordable prices
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January 2019 by Dolores Tapia
Such cute clothes
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August 2018 by gino g.
The girls that work here are so helpful . They take the time to answer my questions And i don't feel rushed . I have to say Kate is a stand out she nice, smart and really cares about you as a Customer. I have been to all of your stores over San Diego and no one has made me want to wright a yelp review like Kate did. She sold me a gift card for my niece and told me to come back next week for the big floor move and new stuff . Thank you Kate