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June 2024 by kevin ralph
Walked in to open a checking account and was refused service by Isabelle because they were 'too busy' and was told to go online. If I wanted to go online I would not have walked in. Take your business elsewhere.
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May 2024 by Kay Kay
Kale was amazing!!! I was looking for specifically 2024 pennies and she went above and behind to try to help me find them. Amazing customer service!!!! I will frequent this location just to have the quality service! I can’t thank her enough for helping me!
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February 2024 by Kenneth Smith
The bank teller name Isabel never return my driver's license, sucks!
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May 2023 by ESSENTIAL LANDSCAPING
They charge people 10$ to cash a check over 50$ what a scam if it goes to the employees it makes sense but to the institution it doesn’t greedy
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March 2023 by Alex Cortez
Horrible customer service!! I felt completely discriminated…. Why are they so worried about the withdrawls that i make!! Shame on you guys mind your buisness this is my money!!!! Horrible dont come to this bank treated me like a criminal….
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March 2023 by Alejandro Sanchez
Horrible customer service!! I felt completely discriminated…. Why are they so worried about the withdrawls that i make!! Shame on you guys mind your buisness this is my money!!!! Horrible dont come to this bank treated me like a criminal….
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March 2023 by Juan Carlos R.
Watch out for this bank. ATM alway broken. Will take your deposit and will suspiciously "malfunction" to trigger an "investigation" and delay the availability of your hard-earned cash. Shaddy at best. See its 2 star rating.
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July 2022 by CECI S ALBA
Went in to get help activating my debit card. Went into Chase, and got immediate attention! Thank you!
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February 2022 by CECI ALBA
Went in to get help activating my debit card. Went into Chase, and got immediate attention! Thank you!
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December 2021 by Bernard P.
Worst service ever if you're a busy person with a schedule. They don't adhere to their schedule and don't reach out to clients before rescheduling. They are disorganized and lost information collected the day prior. Nice looking bank, bad service.
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July 2021 by Jane Lee
This is my favorite branch --small and personable. I get the top notch service from the personal banker and the tellers. The line can get long during the peak times but not as bad as at other branches and banks in town.
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October 2020 by C Love
Don’t open an account with them. I was with chase for over a decade, never missed a payment and had excellent account history. Happily, the beginning of this year I paid off my cc debts. Now I pay of the balance each month. I made an extra payment, when nothing was due, and their online banking system auto populated the wrong payment account so it was returned. No big deal I paid from another account (keep in mind nothing was due and this was an extra payment). They closed my account with no warning. Beyond that the account rep who I was discussing it with stated “What don’t you understand, the account is closed”. They also don’t have the authority to do this based on the account agreement. They also stated they sent me a closure notice on the day it was closed, but in the letter and notice section in online banking has nothing listed where all other letters I have received have a copy here, this is a violation of Reg Z requirements of my rights to a notice as a consumer. This is an unconscionable treatment of a long-time customer, with excellent account history and credit, and proves they are only in it for the money. If anyone else experiences treatment of this nature I encourage you to explore your legal rights as a consumer, and to file a complaint with the Consumer Financial Protection Bureau(CFPB), to their regulator (OCC), their insurer FDIC, and the NY Department of Financial Services (DFS).
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July 2020 by Silvia Cane
David Doan, the banker there needs more training is all I have to say. He has no idea how to manage or give you advice with your finances there. Go somewhere else!! I might even go back to Wells Fargo. Not what I was expecting from a world class bank.
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June 2020 by Michael J.
I have gone in this bank twice to open an account. The worst customer service I have ever experienced. Good luck getting someone to help you. I will find a bank that wants my business
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May 2020 by Edwin Vasquez
Very very poor customer service. I had a situation where the Indoor ATM machine did not spit out my funds. They are not reliable! I tried withdrawing $1000.00 from the ATM machine, and nothing came out. I log in to my Chase app and it stated I had taken out that money. I spoke to a teller and she said I had to submit a claim. I was thinking maybe I would get half the amount that I need on hand or at least $200.00 but instead I was given poor customer service, a vague response about their machines, and was told that I would get the funds till "the next day". (there also was no guarantee I would get those funds on time due to heavy COVID 19 traffic and requests). I dont think staff is trained for situations such as these and cannot provide a guarantee solution.
