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February 2024 by Oscar Garcia
There's always something wrong with the ATM at this branch. They should update everything. The place sucks!!!
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December 2023 by Kelli S.
Easily the worst branch in North County. These people are unbearable - don't waste your time calling to seek out information regarding appointments because they will tell you that you do not need one and then when you show up they will say oh we have a policy where you can only deposit 5 savings bonds a day and then blame it on short staffing (meanwhile one guy is not even helping customers and there's 4 customers total in the branch). I show up at 4:15 to deposit my bonds and they tell me oh sorry only 5 per day. I go down the street to the El Norte branch and they deposit ALL my bonds within 15 minutes. Absolute lazy and incompetent people at this branch.
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November 2023 by Kay Jay
Big banks like this don't even have change for $100 for a CPC!...SHAMEFULL SERVICE.
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July 2023 by K C.
This Bank is a dump. Their corporate offices should be appalled. Nothing works here. Tried to make a deposit at inside ATM but their key pads don't work at the door to give me entrance . The drive up ATMs on the side of bank are falling apart with plastic framing hanging off. Don't feel too safe putting cash in. After I did put it in it kept spinning and then spit it all back out. Had to enter it in with 5 bills each time even though it said it takes 30. Ugh!! The keypad is disgusting and so low I had to open my door and hang out of my car to enter my pin. Now that sure makes you feel safe. Do better Chase!! This says a lot that I'm writing this because I rarely send review. Do better
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November 2022 by David C.
Went in to open a joint account in Wells Fargo and they said I had to make an appointment which they were just sitting around putting make up. So I went to the chase next door and the banker Herbert Perez attended us without an appointment and i am now a chase customer. Great customer service and they were 30 minutes from closing. That's what I call great customer service.
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October 2022 by Dustin Rodgers, AG Ret.
First, note that the majority of reviews here are years old. Greg Lawrence, branch manager however recently took over. A career banker with a huge heart and kind manner.We opened our account Jan of 2021 on a default. We had waited 4-days for an appointment to open at Wells Fargo across the parking lot. An inconvenience to be sure. Then they refused to open the account because they require the President to open, I am President, but at that moment had no current CC.Yet my wife, Secretary with CC could not open... B.S.Walked out the door saw the Chase sign walked in and within seconds Greg Lawrence, took us to his desk and got the ball rolling. Handled every detail, fast and efficiently.He even let us fill our RV water on the bank hose. Awesome...Had some issues in the months after, Greg handled each like he worked only for us.P.S. We deposited less than $10k so not a millionaire client, just a small biz.Super happy, Dustin
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October 2022 by Yesenia Moreno
Even the atm is closed on Sunday and there drive through one always has issues and won't process payments
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August 2022 by Kellie B.
Hmmm. 6 folks behind window, 2 windows open. Naughty. No merchant window either. They're nice once u finally get up there, though.
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June 2022 by Heevan Haido
This bank they never answer their phone at all I’ve been calling all day long no one to pick up the phone
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January 2022 by Frederick Franklin
Never been as concerned with community institutions as I was today in Escondido California. While talking with a gentleman outside of a Chase bank the Branch Manager Greg Lawrence NMLS ID: 667925 decides to embarrassingly make his way outside to tell us that we were "bothering his clients", clients that were inside of a building we could not even see inside for that matter. Sometimes people miss opportunities as they see you only for what they fear and not who you really are. Absolutely my worst experience ever, extremely disheartening encounter with someone who has been given such a fiduciary responsibility.Fred
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January 2022 by benjamin lailson jr
Today is December 24, 2021 they are open chase bank next to Farmer boys Home Depot on E. Valley Parkway are open until 3 o’clock today so hurry up
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December 2021 by Fred F.
Never been as concerned with community institutions as I was today in Escondido California. While talking with a gentleman outside of a Chase bank the Branch Manager Greg Lawrence NMLS ID: 667925 decides to embarrassingly make his way outside to tell us that we were "bothering his clients", clients that were inside of a building we could not even see inside for that matter. Sometimes people miss opportunities as they see you only for what they fear and not who you really are. Absolutely my worst experience ever, extremely disheartening encounter with someone who has been given such a fiduciary responsibility.
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October 2021 by Jackie Sol
Helpful staff
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June 2021 by MurrElls Services
I always get great service at this Bank the lines are never too long. You could be seven people deep by the time you check your Facebook feed you're already at the front of the line.
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June 2021 by Tyler S.
My big day came where I could close my Ca Coast Credit Union account. I headed around to banks. I had checked online too. I went to chase. The glass stalls were empty. This is where I am accustomed to opening a checking/saving. I stood in line to ask a teller. he looked over to the nice offices in glass. No one. He called for someone. I waited. I waited. 3 Hispanic girls might have been 4, came from the back giggling and chatting. They crossed the floor to one of the nice glass offices. Where the 3 of them continued giggling and talking. The guy looked embarrassed. As we both looked at them. He said let me call again. I said no thanks. This is not where I want my money. I added to our conversation this offensive. In this bank these girls have no supervision or the supervisor is as ignorant, taking advantage of being paid to do nothing but giggle. I am no doormat. I speak up. I have never experienced anything like this anywhere,. Get used to it. That what you get going socialist.
