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May 2023 by Chris Silva
They don’t deserve 1 star. They changed the price on me multiple times. Then changed they changed what I had to pay day of multiple times.I asked if I could get picked up they said if I was within 5 miles then later said nope we don’t pick up people. I asked multiple times if they accept my bank and they said yes. I get there on Sunday and now say No. I had an important job interview in Los Angeles 3rd one for a once in a lifetime job and since they were the only car rental open on Sunday and the interview was Monday at 8am I couldn’t get there and they passed me over. Plus I’m out the hotel money I paid for La and had to pay for a hotel in San Marcos.Was told their manager would call me in 24hrs been over 48hrs and nothing. Don’t trust them
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October 2022 by Blake Hudson
Stay away from this company. They have terrible customer service and will charge you for insurance claims even though you paid for insurance. It won’t be worth the money you save up front, just go to Enterprise.
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October 2022 by Blake H.
Stay Away! Save yourself from the fraudulent insurance claim even though you paid for insurance. It won't end up being the cheaper option because you will get screwed over in the long run. you can clearly see they just don't care by their customer service. Go to enterprise, it's just safer.
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March 2022 by Josh Brashier
Would give 0 stars if possible. Place is closed @ 12 pm. Budget strands 3 of us because they have no cars anywhere else. How was I able to reserve a car they don't have?: Good question, they cant figure it out either.Avoid this place, or end up stranded like me and 2 others with me. FU Budget!!!!!!!!
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February 2022 by Veronica G.
I wish I could give it a 0 star. The manager has 0 personal skills, the other guy admittedly said multiple times he doesn't know how this works for trucks ect, never told me what I was being charged for and after thinking I was saving 10$ from uhaul like I usually use NOOO! CHARGED ME 110$ MORE than I was told and added a s*** ton of mi onto my short trip I 1000% didn't drive. The truck wasn't full of gas (3/4) and gad trash and boxes from whoever used it last still inside. Worst experience I've ever had.
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January 2022 by W. W.
Budget/Avis no longer operate out of this location. The building was bought late in 2021 by an entrepreneur who is using it as a private studio and laboratory.
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January 2022 by Sam Norris
Excellent service here. The guy who runs it does a great job I believe. Recently moved to a better location as well.
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August 2021 by Jessica Castillo
friendly enough however I was a victim of identity theft, you won't get a score running a soft check. I was using my debit which had 3x the amount of the rental. Couldn't get rental and messed up weekend. Should be clearer
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July 2021 by Jared Daggett
Due to staff shortages I would not recommend this location. They do not have after hours drop off and drop off is at 4:00 p.m. they will charge you a full day of renting the car if you do not drop off the car by 4:00 p.m. The car rental was expensive. Staff was nice but clearly understaffed. I would bring your money to Enterprise a couple blocks down the road.
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July 2021 by Jay and Tee Alvarez
Easy, Fast & Excellent Customer Service. Highly Recommend!
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July 2021 by John DeBlanc
Top flight service and experienced employees.
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April 2021 by Gary Highfield
Micheal has great customer service also does what he could to solve problem thanks again mike
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December 2020 by Mihangel H.
Guy never showed up when I was supposed to get my rental. And is he sorry. Not at all. Called customer service to get help and they wanted to send me to another location 45 min away and pay for my own Uber.
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October 2020 by William Falling
Book here and you are taking a sizable risk. I booked for a 4pm pickup, lot was closed. Called back 3x the next day and nobody answered. It sounds like poor customer service is a theme here.
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January 2020 by James W.
I'm seeing a fair amount of 1-star reviews, and right away I can see I'll probably join them! Similar to how it went for a couple of the other reviewers, some dip s*** called me the day before pick-up to tell me that although I reserved a 12' truck in Oceanside, I'd have to go to Escondido and that, by the way, I'd be getting a 16-footer instead. More inconvenienced by the additional 40 minutes of round trip driving than the excess size, I agreed. Scheduled pick-up time was 9:00am. Good thing I arrived early, because there is NOWHERE to legally park. The guy behind the counter even advised me to just "park in the red. No one will give you a ticket." Yeah, and the one time a traffic cop does come by, I wonder how I'd fare telling him or her, "the guy at Budget said it was cool!" The bad thing about showing up early was that despite the posted business hours, the scofflaw who advised me to park in the fire lane didn't open the shop until 9:20am. He came in all sweaty and disheveled, clutching a vape and his phone. Did I mention I had a 3-week old baby with me? It's not too relevant to the way your experience might go, should you fail to heed my warnings, but it definitely added to my umbrage. I pretty much typed everything above this line while I waited. I'm back at home now and have the truck. After talking with the father of the guy who owns the franchise, I was tempted to give them 3-stars, despite some of the inadequacies. The dad was a gentleman! However, upon a more thorough examination of the cab, I found two cigarette butts and generally grimy upholstery. There were also some pretty prominent stains and scratches in the cargo area. Hopefully they don't charge me for that stuff (I should have done a more thorough inspection before accepting the truck, but c'mon, I've never done this before!). I sort of fear posting this before I return the truck, lest reprisals cause these people to try to f*ck me when I return the truck, but the people have a right to know what they're getting into! I'll let you know how it goes! Who knows? Maybe service on the other end will prove to be fantastic and I'll end up revising my post and increasing the number of stars!