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December 2023 by J D.
Service advisor Harris is wonderful. Timely appointment, quick turnaround, great advice on scope of work. The automated phone system at this dealer however leaves a lot to be desired. Fortunately once you are a customer you will be given your advisor's direct number. First time visitors may not be well served when trying to make an appointment for specific work via the automated system. I called five times and finally got past the system and made a meaningful appointment.
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December 2023 by Ehsan K.
Horrendous...Horrendous...Horrendous...should have written this review long time ago. But, I guess better late than never. Purchased a M340 from them after I saw it advertised in Cars.com. Of course after I went to buy it the price changed significantly as they said there are "extra stuff" in the car. Anyway, after haggling with the very "inexperienced salesperson" we settled on the price and went on to the finance manager's room. That was "an experience (horrible)". I have bought many cars in my life and dealt with a lot of this kind of high pressure people but he was "out of this world". In the course of conversation he also asked us to do "something totally illegal (breaking the law - illegal)" for him (unrelated to the car) which caught us by total surprise. Anyway, just to get out of the room we agreed to the 3K extended warranty although the car was certified (???). It had a 30 day return policy After, we got home and I immediately call the Sales Manager and described my poor experience and asked for a refund. He agreed to the refund and told me it will be taken care of soon. Well, soon was 4 months of constant phone calls and going back and forth. Anyway, a year later I decided to take my X5 (different car) for in-warranty oil change service. The experience was pretty uneventful except the front desk was totally clueless about "BMW Customer Service". Asking to refill the coffee station was an inconvenience for them. After the service was done the advisor told me bring it back before the end of the year to have the "in warranty service - break fluid changed and to get an inspection done" before the mntnce. expires (very nice of him). So, last week I made an appointment (on-line) for December 2nd, explaining everything in the notes and even confirmed the appointment by text later (no voice call). However, when I showed for my appointment they told me that the mntnce. warranty was expired by few hundred miles. And I had to pay for everything. And, the service advisor was zero help. He refused to give me his manager's name or phone number (not present on the premises) or BMW Customer Services' phone number. I left without getting anything done. Waste of my two hours on my day off. Thank you BMW of Escondido! This is my 4th BMW (I own 3 presently) and probably my last one based on the experience at this dealership. They SUCK. Avoid at any cost.
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November 2023 by Eder Bernardino
You can’t ask for a better service advisor than Mike Duplessis. As any other human being when seeing the miles getting closer to the end of your warranty you want to do all possible maintenance to your vehicle before it becomes expensive. I first made an appointment with 5K miles left and even though the brakes were super squeaky they were still not meeting the qualifications for them to be replaced. It wasn’t the news I wanted to hear but Mike said hey make an appointment when it gets close to your 50k mile warranty and ask to drive with a Manager. So I did, I made an appointment with 49,900 miles aka 100 miles until warranty is completely over and WOW! Awesome advice, not only did I get my rear breaks done, I also got my front breaks, spark plugs, oil change, windshield wipers, and a new battery for my key fob. ALL UNDER WARRANTY! But from the moment you check in to the process of getting your loaner vehicle it’s so smooth and everyone is super friendly. Highly recommend this location.
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November 2023 by jesse bissonette
I’ve came back twice since purchasing my 2021 x5 and both visits were nothing short of amazing . Mike Dupelessis helped me out both times and was awesome to work with I highly recommend him to anyone going in for their next visit to the service department.
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November 2023 by Zachery N.
I called to make a service appointment at BMW Escondido. When I spoke to customer service lady about my air filter issue, they said I would be able to schedule an appointment to get that replaced. I gave her all my information and she confirmed that it would be covered by my maintenance/warranty. The day before my appointment they called to confirm my appointment, and they once again confirmed the air filter was covered. It was not until my appointment Saturday morning when the service advisor told me it would not be covered. I was furious. He kept telling me that their company is all about great customer service but didn't take any responsibility. Then he blamed it on their customer service center which is located in Arizona. I then asked, "if your service center was all about great customer service, why would your service center be in Arizona, where they have issues with other miss communications and similar issues?" He had no response... if you're looking for a new place to service your BMW, don't go here. They lack professionalism and are not there to help.
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November 2023 by Andrea B.
I've always been happy with car/customer service at BMW Escondido. Michael Duplessis is a very friendly and helpful service advisor, who genuinely cares about his customers concerns. Before moving to Escondido, I use to bring my cars to BMW San Diego for service. I'm a lot happier at this location! Phone calls get answered right away, and you don't have to wait long to see your advisor. I'm moving soon and hesitant to take my cars to BMW Irvine (that is how much I'm going to miss BMW Escondido). If you come here, ask for Michael Duplessis. He is really awesome!
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November 2023 by Chad
I originally purchased my car from North Scottsdale BMW. I brought my car to BMW of Escondido for some repairs and services. Ana was our main point of contact. She was very nice, professional and very helpful. The repairs and services we needed took a few weeks. So We were given an amazing loaner vehicle for the time being. The staff is amazing at this location! When we received our car back. They ensured everything was perfect. Thank you BMW Escondido!
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November 2023 by Paul Escience
Don't go here. I've had 2 bad experiences with the service department already. The last one happened last week. I was due for an oil change and the "Vehicle Check" indicator was also on. I asked what was entailed in a vehicle check and the advisor stated it was a more detailed and thorough inspection of vehicle beyond the courtesy check they provide. I hesitantly agreed to the "vehicle check" at a cost of $120 so they could clear the notification. When I came back to pick up my car it was obvious that they didn't really do anything that I should have paid extra for. The courtesy checklist that they normally provide stated my tire pressure was at the correct level. It was not, it was very low. I drove back to the service department and my advisor wasn't there. I asked to speak to a manager and was told they were busy. Eventually, the advisor returned and ended up filling the tires with air with the Ryobi pump himself. It was obvious the tech just made up the numbers for the tire pressure which led me to believe they don't really do a thorough "vehicle check". It felt like a waste of money because there was no indication in the paperwork that anything beyond the video courtesy check was done. The advisor sent a follow up text, I responded and he said he would have a manager call me. No one called up to this point. I also called and left a voicemail with the service dept. to have a manager to call me back, but that too has been ignored. Don't go here. They'll just charge you for fun.
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November 2023 by Nancy Holstad
BMW Escondido replaced two recall parts this week & I couldn’t believe how kind everyone was. Michael, service rep., did a GREAT job & kept me apprised of progress. He provided a loaner car for a few days as one of the recall parts had to be ordered. I would definitely take my car back to BMW Escondido!Services: Vehicle Inspection
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November 2023 by Paul E.
Don't go here. I've had 2 bad experiences with the service department already. The last one happened last week. I was due for an oil change and the "Vehicle Check" indicator was also on. I asked what was entailed in a vehicle check and the advisor stated it was a more detailed and thorough inspection of vehicle beyond the courtesy check they provide. I hesitantly agreed to the "vehicle check" at a cost of $120 so they could clear the notification. When I came back to pick up my car it was obvious that they didn't really do anything that I should have paid extra for. The courtesy checklist that they normally provide stated my tire pressure was at the correct level. It was not, it was very low. I drove back to the service department and my advisor wasn't there. I asked to speak to a manager and was told they were busy. Eventually, the advisor returned and ended up filling the tires with air with the Ryobi pump himself. It was obvious the tech just made up the numbers for the tire pressure which led me to believe they don't really do a thorough "vehicle check". It felt like a waste of money because there was no indication in the paperwork that anything beyond the video courtesy check was done. The advisor sent a follow up text, I responded and he said he would have a manager call me. No one called up to this point. I also called and left a voicemail with the service dept. to have a manager to call me back, but that too has been ignored. Don't go here. They'll just charge you for fun.
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October 2023 by Petra
We absolutely love our service advisor, Michael Duplessis. He is always willing to help, goes above and beyond to service our car while giving us extraordinary customer service. I wouldn't go anywhere else because of him :-)Services: Tires
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October 2023 by Will Judson
Great experience. Michael and Eric always do a great job. KSmall always kills it too. I only service my car here and I live in Ocean Beach because the service doesn’t compare anywhere else.Service: Air & cabin filter replacement
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October 2023 by Kim Yuhos
I know that BMW strives for excellence and I was surprised of the rating for the BMW of Escondido Service Center; however, after my last two visits I completely understand and stand by my 1 star rating.Miscommunication cost me a +$500 error. After receiving the video of the service tech’s walkthrough the advisor called me and we verbally went over the likely cost of all services / repairs. At that time I stated to not have any of the work done and asked if I could receive the full service quote in writing (instead of the approximate costs stated over the phone) and also have someone from sales come to give an appraisal as the work needed/suggested could be a great down payment on something new. I asked if those requests could be done simultaneously so I could make the best decision possible (either moving forward with service or trading in my car and starting fresh). The service advisor said no problem. I received the services quote same day; however, did not receive appraisal value until I reached out several times the next day. As I was having a hard time getting in touch with sales, the day after I took my car in, I told my advisor that regardless of the appraisal value I would not be moving forward with any of the services. He said he understood and would let me know when my vehicle was ready for pick up. When I went to pick it up I expected a bill between $250-$300 for the inspection; however, to my surprise the bill was $763.85. I asked what that all was for and it turns out some of the work was done. The advisor told me that I had already signed off on the 3 oil change package and brake fluid and that those services had already been completed by the time he had called me with the inspection results. This was never told to me via phone or email, and it was my understanding that since I requested no work to be completed as I was considering a trade-in, that no services would be completed (as he has verbally and in email confirmed that he understood and no problem). I asked for a manager but was told the service manager was on vacation and that there was nothing they could do about the charges. I asked if I could have the oil change package removed, as what good would having additional oil changes so me as I made the decision to sell the car, and just pay for the one conducted and was told no; but, that the good news is that the oil changes are on the VIN thus transferable to the new owner.This was a very frustrating experience, especially since it was my second visit because the first visit I booked in early September led to me being turned away because there were no loaner vehicles available (I had selected alternative transportation on the request) and that the right technicians were not in for the services requested.After making the decision to trade in my car, I had an x3 picked out, checkbook in hand; however, after all of this I’m reconsidering my years of loyalty for BMW or at least BMW Escondido, as I haven’t had any problems with BMW San Diego.Services: Vehicle Inspection
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October 2023 by Kimberly Y.
I know that BMW strives for excellence and I was surprised of the rating for the BMW of Escondido Service Center; however, after my last two visits I completely understand and stand by my 1 star rating. Miscommunication cost me a +$500 error. After receiving the video of the service tech's walkthrough the advisor called me and we verbally went over the likely cost of all services / repairs. At that time I stated to not have any of the work done and asked if I could receive the full service quote in writing (instead of the approximate costs stated over the phone) and also have someone from sales come to give an appraisal as the work needed/suggested could be a great down payment on something new. I asked if those requests could be done simultaneously so I could make the best decision possible (either moving forward with service or trading in my car and starting fresh). The service advisor said no problem. I received the services quote same day; however, did not receive appraisal value until I reached out several times the next day. As I was having a hard time getting in touch with sales, the day after I took my car in, I told my advisor that regardless of the appraisal value I would not be moving forward with any of the services. He said he understood and would let me know when my vehicle was ready for pick up. When I went to pick it up I expected a bill between $250-$300 for the inspection; however, to my surprise the bill was $763.85. I asked what that all was for and it turns out some of the work was done. The advisor told me that I had already signed off on the 3 oil change package and brake fluid and that those services had already been completed by the time he had called me with the inspection results. This was never told to me via phone or email, and it was my understanding that since I requested no work to be completed as I was considering a trade-in, that no services would be completed (as he has verbally and in email confirmed that he understood and no problem). I asked for a manager but was told the service manager was on vacation and that there was nothing they could do about the charges. I asked if I could have the oil change package removed, as what good would having additional oil changes so me as I made the decision to sell the car, and just pay for the one conducted and was told no; but, that the good news is that the oil changes are on the VIN thus transferable to the new owner.This was a very frustrating experience, especially since it was my second visit because the first visit I booked in early September led to me being turned away because there were no loaner vehicles available (I had selected alternative transportation on the request) and that the right technicians were not in for the services requested.After making the decision to trade in my car, I had an x3 picked out, checkbook in hand; however, after all of this I'm reconsidering my years of loyalty for BMW or at least BMW Escondido, as I haven't had any problems with BMW San Diego.
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September 2023 by Linda Hutchins
Mike D. was amazing! After having a bad experience elsewhere, I explained to Mike I was looking for a home for my new BMW and I was due for my first service. I had an appt and Mike got me right in and listened to my concerns. I really appreciated how welcome he made me feel. I will definitely be back and I feel like I found my place.Services: Vehicle Inspection