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December 2023 by Kristina M.
I am not sure whom the demographic are for this store, or if they even know. The raging teen-20 something that loves scented lotions and 90s era Abocrombie and Fitch loud pop-esue music at a volume that makes it near impossible to think much less hold a conversation. Or The 70yr old who loves scented items and is looking for peace and needs to have music pipped up to 10 in order to hear. Either way. It's not the double income 30-50yr old household.... The products are the same regardless of where you go. But if you say want to argue that the sign is wrong and the prices aren't correct... the staff cannot hear you. Or if you inquire, you have to yell. I literally was just there. Sale is alright, but 3 get one free. No Other Sign I go to pay. That's not how it rings up. She tells me there is another sale, 50% off (um no such sign) and one item isn't on said sale. Due to the bombastic music and annoying mess, I have no energy to deal with the issue of what is or is not on sale. Give me the stuff I want, here is my money. Except. Because the blasted music, the clerks can't and don't count back the money. And they almost short me $5 in change. She didn't even look at the money when she handed it back. I mean I know cash is so out of style. But, um maybe at least make sure you have the proper number of bills, before closing the till. Recommendations for shoppers: Bring ear pro when going here Count your change Recommendations for the store: Lower the dang music Put up ALL the sale signs Teach everyone cash handling, even if it's uncool. 2 stars for product. -3 stars for experience
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November 2023 by Sherylyn Joya
Love this store… there is a new location in Esco next to the Lexus dealership:)
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October 2023 by Pamela S
I bought hand soaps for $3.95/ each plus had 25% discount, great deal!
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September 2023 by Alisa M.
This bath and body works has been probably the worst one i've been too. every time you walk into the store you're greeted which is cool i guess, but there have been multiple occasions where i've either already smelled it or it wasn't something i was interested in smelling. every time this has happened i've gotten an eye roll or a nasty face. when i've asked for help to find a certain product i've gotten the vibe that i was annoying the workers. there was a time i wanted to see if one of their bags would hold their full size perfume (the bag looked pretty small) so i waited for a group of three works to stop talking before i asked if i could see if the perfume would fit, to which they stopped the conversation, and said "can i help you" in a rude tone. i asked them, and they said yeah whatever, and kept talking to each other. i've been buying candles from them for years and years now, today i went in because the candle stopped lighting. the wicks weren't holding the flames, and it would stop. so i came in, and they told me they couldn't exchange it, to which i asked what i should do, she told me wax melts. i don't have a wax burner and wasn't going to buy one bc of this one candle. so basically i was shit out of luck. so i called fashion valley bath and body works and told them the situation, and they said they would exchange the candle for me. i've been going to fashion valley for years, but recently moved out here, and all i can say is i will not be going back to this location.
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August 2023 by Aubrey
Amazing customer service and great products
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August 2023 by Aubrey Kelly
Amazing customer service and great products
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June 2023 by Madhumathi Sakthivel
Was easy pick up for online orders. First day of semi annual sale had lots of new products at 60-75% off.
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December 2022 by Richard Cazarez
My wife likes the shops there
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October 2022 by Carmen Nucci
The customer service was second to none. The store is huge. A great selection of candles. A nice selection of men items for my husband.First time going to that store and will not be my last!
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August 2022 by Shena Orr
Can't believe they brought back 'Moonlight Path'. Bought the body wash and lotion in the store.
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July 2022 by Cheryle Sanders
Great place for many different scents in hand soaps, candles, lotions and other products for the body.
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July 2022 by Regina McKee
Great selection of candles and air fresheners!
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July 2022 by Jasmine R.
Everyone is super nice there, idk how they do it but they reel me in to spend every time!
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June 2022 by Paula Fabor
Love this store.Arely was very knowledgeable and helpful. Great attitude. I appreciated her help.Bring back Juniper Breeze?????
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May 2022 by Brenda Rubio
Oh my gosh it was great I bought so many things because they have such great deals, so great that I bought things for myself and my daughter-in-law for mother's Day
