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February 2024 by Angel Francisco
Reynaldo is the Man!!! He got me situated with Directv and internet. Appreciate how he answered all my questions.
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February 2024 by Leticia Reyes
Shoutout to Hong and Isabela for helping me out today. Went in frustrated and confused about the service walked out happy and with a new case for my phone.
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February 2024 by Marti Diegan
Naza was incredibly helpful! I am so happy with the friendly, informative service. My expectations were exceeded.
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January 2024 by Deb Lindo
Albert Vazquez ATT Escondido was awesome! We are senior citizens and he worked with us to get the best deal possible and the highest coverage plan. We sincerely appreciated his assistance
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January 2024 by CDA Youth
Fantastic customer service! We got all the help we needed quickly . Thank you Mr. Cruz, You made our experience at AT&T so well!!
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January 2024 by kevin Ram
The Asurion technician at escondido location was so professional and very helpful, he explain every step to fix my phone he finish the rapair of my phone screen in less then 2 hours.. very happy with the end results
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January 2024 by Austin ReavesIsHIM
extremely poor service. unless you’re buying something - no one receptive to help.Subpar compared to Temecula or Carmel Mtn locationsI do recommend this location to anyone who has questions or needs any type of help.
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January 2024 by Chad Gifford
I’ve had a great experience switching from T-mobile to AT&T especially at this store location. Even from the moment of stepping into the store you are greeted with great costumer service and friendly atmosphere. The employees care about your experience and provide you quality and treat you like you deserve to be treated! We worked with Vanessa who was in training and Naza who was a complete expert at his job, was very informative, was patient, worked out even the most complex issues and provided wonderful solutions! I would highly recommend if you are going to this location to request Naza to help you! We left out of there completely happy, with the service and phones that we wanted! Great job AT&T and for Naza for being a top employee!
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January 2024 by Alexis Gifford
My spouse and I, upgraded our cellphones the same day. From the beginning the attention from the sales representatives, Naza and Vanessa, was outstanding. Patiently, they took the time to talked us and to explain all the plans and promotions they are currently offering.A few months ago, we were scammed through the AT&T company, by someone who opened several cellphones accounts under my spouse’s name. We were calling to the company, filling the policial report and following all the procedures that AT&T email instructed us, but we never got that fraudulent fee avoided, no even after we formally received from AT&T company an email saying that the fraudulent account was closed. We went to several different AT&T store and none sales representative could helped us. Naza went above and beyond trying to solve our situation, he spent a lot of time making calls and figuring different ways out, in order to solve the issue and he did it! Something that took us to carry on during months, Naza got it done in a few hours. We really appreciated the hard work, thank you guys!
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January 2024 by carlos perez
I came in here to purchase prepaid and i was being hustled they told me that my phone i was planning on using was not compatible, i had already used it in the past on att so i knew the sales guys was lying out of his a$$ lol save ur time go to another store , the sales guys kept trying to sell me a phone or to purchase an iphone 11 , my dude no i just want to pay 50 a month on my phone , if u dont wanna get hustled dont see Jose
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December 2023 by Jons LG
Dec 14th 8:45pm they close at 9 and they "already took the Samsung phones down because they're closing soon"The 3 employees were sitting around a table on their phones and chatting with eachother.All the other phones were still up except the iPhones too.In the future I'm going to avoid this place like the plague and go to the one in San Marco's that closes at 10:30..Do your Christmas shopping somewhere else, we've always had bad customer service here anyways. We just try here first because it's closest to our house.Guess this place doesn't care at all about sales, let alone customer service.
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November 2023 by Bryan Stovold
Amazing service over and beyond!
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October 2023 by Ayesha S.
AT&T has the worst wireless service in San Diego. It gives you an average of 2 bars on your cell phone!!!
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October 2023 by Norma Scott
Naza did an excellent job. He explained everything to me and took his time.
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October 2023 by Kevin Mendoza
No idea how this store has maintained 4 stars, the employees look like youre bothering them when you walk in. Its a corporate store and nothing was in stock when we went. Why offer to ship it when I can order it online myself. The guy helping us told everyone before us he would " check the back" and he would tell them all theres none here try another place. Told us the same thing but we did go to the smaller att store near dollar tree.
