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November 2023 by Robert Mincey
Tony's Zaragoza customer service is awesome and he is very professional and polite
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November 2023 by Anna C.
Their prices were better than those quoted from other stores. It was easy to get an appointment. And of course, they use authentic Apple parts since it's an Apple store.
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November 2023 by Lee Chalison
We came in there when the store just open... Not busy. The sale person that we had was it very hyped out. Felt very uncomfortable. Anyway we didn't buy anything
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November 2023 by jordan H.
2.7 of 5 stars for apple. WHAT???? No. This place was 5 stars for me on this thursday evening.Kyle checked me in for a new airpod pro case. Mentioned it would be $99. Daniel got with me said you need an airpod pro, please pull up settings. Gave him the phone and gave him 5 mins. Gave me the case, mentioned the procedure of getting and was very quick and attentive. Thanks Daniel and Kyle for the great experience.
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October 2023 by Alexander Garvin
Parker is one of the kindest persons I've ever met. My father is a complete luddite and he walked us through and got my dad excited about getting a new phone. What a guy.
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October 2023 by Ajay Vashisht
Had an issue with AirPods, the technician did a poor job of troubleshooting and changed one AirPods. After few days started having issue with the microphone of the old AirPods. On top of that you are waiting 20 minutes past your scheduled appointment and nobody is there to entertain. Poorly managed place.
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October 2023 by Mark V.
I happened to be at the mall today and decided to stop in to see the new HomePod and learn how it works together with the HomePod mini for whole house sound. This is a major selling point on the Apple web site so I wanted to see it in person before making a purchase. Incredibly, the sales person I spoke with told me in no uncertain terms that the two don't work together since "they have different processors". Either the sales people at this store don't know what they are talking about, or Apple is guilty of false advertising. I suspect the former.
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September 2023 by Reed R.
Worst customer service ever, they are forcing you to make an appointment and when you show up they say just wait here, they just care about selling new devices they don't give a damn about repairing yours, I have been Apple customer since iPhone 2 how I came so far, but first sure switching and no more iPhone, watch or MacBook.I wish if I give ZERO star to post this review.
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September 2023 by Maggie Ng
I am a Tmobile subscriber and traded in my iPhone 12 for an iPhone 14 plus at this store.The salesperson made a mistake and quoted me a $800 trade in value, but actual trade in value was only $350.I asked the salesperson at least twice regarding trade in value, she double confirmed $800 trade in value and declined my request to read the entire promotion details.I would have never traded in my iPhone 12 for only $350 trade in value.I went back 3 days later to see if the manager could do anything to rectify the situation, and he offered me nothing.Apparently, apple does not care if their employees give out wrong information and make mistakes that lead to customers purchasing a phone under false pretenses.My advice to all prospective iPhone customers is to NEVER trade in at any Apple store.
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September 2023 by Victor Bankson
Visiting the Apple Store was an amazing experience! The staff was incredibly knowledgeable and helpful, providing me with expert advice on all my tech needs. The store itself had a sleek and modern design, creating a pleasant and inviting atmosphere. I was impressed by the wide range of products available, from the latest iPhones to cutting-edge MacBooks. The customer service was top-notch, making me feel valued and ensuring that all my questions were answered. Whether you're a tech enthusiast or just looking for reliable devices, the Apple Store is definitely the place to go. I left feeling satisfied and inspired by their commitment to quality and innovation. Highly recommended!
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September 2023 by Alexandra
My wife bought her laptop here and they let her use her student ID to get a discount! Also, they gave her a $150 gift card for making a purchase! Really awesome prices. We bought online then picked up in the store, and while we were there in person, we bought an extra hard drive and a case for protection. The employees are very nice here and willing to help. Definitely recommend! It is located on the second level, pretty much in the middle of the mall.
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September 2023 by Alex D.
My wife bought her laptop here and they let her use her student ID to get a discount! Also, they gave her a $150 gift card for making a purchase! Really awesome prices. We bought online then picked up in the store, and while we were there in person, we bought an extra hard drive and a case for protection. The employees are very nice here and willing to help. Definitely recommend! It is located on the second level, pretty much in the middle of the mall.
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September 2023 by Maggie “Mags” Ng
I am a Tmobile subscriber and traded in my iPhone 12 for an iPhone 14 plus at this store.The salesperson made a mistake and quoted me a $800 trade in value, but actual trade in value was only $350.I asked the salesperson at least twice regarding trade in value, she double confirmed $800 trade in value and declined my request to read the entire promotion details.I would have never traded in my iPhone 12 for only $350 trade in value.I went back 3 days later to see if the manager could do anything to rectify the situation, and he offered me nothing.Apparently, apple does not care if their employees give out wrong information and make mistakes that lead to customers purchasing a phone under false pretenses.My advice to all prospective iPhone customers is to NEVER trade in at any Apple store.
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August 2023 by Mary Rose
I got their $50 silicone phone case i dropped my phone and the phone case got damaged after a week of having it, the guy tells me that they do that and that’s just the quality of them and they he might not be able to cover it… luckily a girl was nice and helped me out but the guy was not friendly.
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July 2023 by stephanie l.
This place is well staffed and we got help right away .The exchanged was easy and while we were finishing the sales, the staff asked if our kids would like to join their Apple camp. Without a doubt I signed up both my kids and brought another neighbor. We showed up couple days later and since I had to wait inside the store with them, I briefly joined the training too and learned how to use FreeForm and Keynote. It ran about 90 minutes but it went by fast. The staff were very helpful and patient, engaging them with facts and jokes.I think they offer these classes in the summer for these kids and signing up was free and easy.