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November 2023 by Elena C.
The front desk guy was so rude did not say hello and would not answer any of my questions, would not even look at me. I called back to check on my car and he was so upset that i even called asking me what I wanted. I will never go back there again. It was the most uncomfortable situation I had ever been in.
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October 2023 by M. C.
Daniel is very nice and responsive to any issues I might have with my 2011 Rav4. He books the appointments and makes sure that the operation runs smoothly. I am sure that the reason my Rav4 it is still running is because this repair shop is the best in San Diego. They listen to you and try to find the issue (if you have one). They book their appointments with time to spare so the mechanics are not late giving you back your car. Since I am in my 60's and don't have time to worry about my car, I find Daniel and the repair personnel to be very trustworthy and responsible. They even tell you about future concerns that may need to be addressed. I cannot recommend Alternative Automotive in Escondido more that I already have. Have your car(s) serviced here and you won't be sorry.
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October 2023 by Michelle B.
Called the shop to inquire about an issue we were having with our Dodge Challenger so that we could schedule an appt. Started to explain the scenario of what had happened unexpectedly with the thermostat while we were driving home. Before my husband could finish his sentence the salesman rudely interrupted him & began chastising him for driving the car. He yelled, "why are you driving it?! You're gonna blow the engine!" We wanted to say... "No sh$#* Sherlock!, that was yesterday & we haven't driven it since!". Why do you think we are calling you?!! Since the salesman had no concept of customer service or how to listen & respond to a customer, we took our business elsewhere & they are already repairing the problem as we speak. Obviously, Alternative Automotive doesn't need the money or business that bad. On their website.... "Driven to serve". I think not! Driven to serve themselves.
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September 2023 by Kanav Aggarwal
Got oil changed but the next day oil change indicator is back with tire rotation and mechanical issue. I dont know what they did or even if they even changed the oil.
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July 2023 by Who? Me?
I first talked to Daniel when I was calling multiple mechanics for a pre purchase inspection for a new car. Daniel was so friendly and accommodating, that I programmed their number into my phone, so, when I ultimately decided to fix my own car instead of buying a new one, I gave them a call.Steve, the mechanic, personally took time to answer all of my many questions and patiently explained the process to me. He ultimately rebuilt my engine for me, and I couldn't be happier.My total bill including engine rebuild (which from drop-off to pick-up took about 5 1/2 weeks), timing belt, water pump, etc. was $6300.
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May 2023 by Delene S.
I just started to take my 2010 Prius with 208k miles on it, to Alternative Automotive in Escondido. I don't know why I didn't do it sooner. I used to go to these guys when I had my Toyota Camry, back in 2009. Daniel is very knowledgeable with great customer service, and the owner Steve called me to give me all the info about what was going to be done. The repairs (some of them not needed) were going to cost a LOT more at the dealership. While not inexpensive, I saved several thousand dollars by having Alternative Automotive do the repairs. Highly recommended!
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February 2023 by Andrew Etchison
First time dealing with AA was great. Got us in for a service same day (with no prior heads up) and took care of a laundry list of things for us on our 2017 Colorado. Experienced shop staff with quality customer service. Thank you Daniel & Team!
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December 2022 by M. C.
Daniel handles all of the phone calls and makes quick work diagnosing your car's problems. He then makes recommendations to fix those problems along with a cost estimate. He does a great job handling all of this and I totally recommend this service station. The mechanic is experienced and gets your car done within the promised time frame (unless something needs to be replaced). My battery was really low and it only took another 10 minutes or so to replace. Don't go to the dealership when you can come here and be treated right!Service: General repairs & maintenance
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September 2022 by Joe S.
Called them to get a rough cost to rebuild my transmission. I was told the owner would be calling me back to discuss. 16 hours later and no call. So, I call them to check in and see if the owner was planning on calling me. I was told he's busy, but will get back to me soon or someone else would call. 5 hours later and still no call. So I call again and this time they don't answer the phone so I leave a message. It's now been a few days and no one ever called me back. I wish I could review their work, but they won't even give me that opportunity. However, if they can't return a simple phone call, what will the quality of their work be? Moving on and going with someone else.
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August 2022 by Catherine Allen
I have been going to Alternative Automotive for over twenty years. There has never been a time when I have not been greeted and welcomed. I have always been pleased with their service on my cars. I wouldn’t go anywhere else.Services: General repairs & maintenance
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June 2022 by Michelle Hays
First experience with Alternative Automotive was a great one. My car broke down and Daniel and the team had me in and out in no time and back on the road. They were very professional and honest to work with. I will definitely be back next time I need service for my autos.Services: General repairs & maintenance
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June 2022 by matthew steffen
Jeff is an amazing service advisor ready to help you get your car serviced and any needed repairs done quickly and reliably.
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May 2022 by Rancho C.
The front differential broke on my car and since it's AWD the entire transmission/transaxle needed to be replaced. They quoted me $2529.04 Fine. Whatever. Fix my car. They had it for over two weeks because none of the transmissions they received passed their quality control check. Weird?? Get a better parts supplier. They kept giving me promise dates for my car and then going back on them saying "oh sorry it'll be next tuesday".. "it'll be done on thursday".. "yeahhhhh it'll be next tuesday." Talk about a rollercoaster. Anyway after ALL of that they decided to give me a discount on parts and labor for having my car for so long. Awesome :) JUST KIDDING. With the discount it actually ended up being more than their original quote. I paid $2581.06. They also tried to throw in a free oil change as well, but I'm perfectly capable of changing my own oil. If I could drop a tranny, trust me I would do that myself and have completely ixnayed my interaction with this shop. But wait for the grand finale!! Fast forward 9 months my front differential broke again from whatever sh*tty transmission they could get their grubby hands on :) and their shop warranty is one year or 12,000 miles whichever comes first and my car mileage is 2,000 miles over shop warranty so now i'm mega screwed over :)))))) THIS SHOP SUCKS :) DO YOURSELF A FAVOR AND TAKE YOUR VEHICLE ANYWHERE BUT THIS PLACE :)
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February 2022 by Sheryl Bannister
Alternative Automotive provided great customer service and Daniel was outstanding in professionalism and knowledge! I have already recommended some of my friends to take their vehicles to them! We will be taking all of ours there for service for sure. Great experience and fair prices!Services: Brake service & repair
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February 2022 by Mike Guzman
Best automotive shop in north county. Highly recommended.
