-
June 2024 by Favi
Manuel at Tow yard very rude. He is mad or unhappy all the time
-
January 2024 by Jaime Paz
Love these guys. They are here to help me always. Thanks james
-
January 2024 by Theodore Hennings
Very cool ?
-
October 2023 by Dale Bulger
Ridiculous. They definitely have something going with the CHP department. My wife got taken into custody for passing all the field sobriety tests and they called Als to tow our vehicle. Would not let me take our vehicle because it had been in an altercation that day (the same one we were in). So they made her sit for 9 hours to make sure she was sober even though she passed breath, breath for drugs, urine, walking , counting, ect… so the next day we can go pick up our vehicle because she was sober havre passed all the tests and Al charged us $800 for a tow maybe a dozen miles away. And it’s was scratched from their wheel harnesses. I guess they really spread it around in San Diego county. Oh and we missed our son’s rehearsal dinner. Thankfully, we did make the wedding the next day.
-
September 2023 by Peter Gaulhofer
The drivers are absolutely awesome. They took care of me after I got T-boned. They were even kind enough to help me gather all my stuff and made sure that I made it to my hotel. Would recommend them 110% better make it 200%
-
May 2023 by Gamaliel Perez
Very helpful and understanding. Outstanding customer service
-
May 2023 by Jeffrey Rincon
I was driving through Escondido on my way to a weekend camping trip when suddenly, my car started making a strange noise. I pulled over to the side of the road and realized that my tire had blown out. I had no spare tire and no idea what to do next.In a panic, I called Al's Towing in Escondido and explained my situation. The person who answered the phone was incredibly understanding and empathetic, and they assured me that they would send someone to help me out right away.Within minutes, a tow truck arrived on the scene. The driver, named Hector, was friendly and reassuring. He quickly assessed the situation and recommended that we tow my car to a nearby mechanic shop, where they could replace my tire.Hector loaded my car onto the tow truck with great care, making sure that nothing was damaged in the process. He then drove me to the mechanic shop, which was thankfully only a few miles away.Throughout the entire experience, Hector was incredibly professional and helpful. He kept me informed and updated on what was happening, and he even offered me some tips on how to avoid getting a flat tire in the future.Thanks to Al's Towing and Hector, what could have been a stressful and unpleasant experience turned out to be relatively painless. I'm grateful for their prompt and efficient service, and I would definitely recommend them to anyone in need of towing services in the Escondido area. Five stars all around!Services: Car towing
-
April 2023 by Gamaliel P.
They were very helpful and curtious as well as giving advice on where to take my car for service. Overall very helpful in a stressful moment.
-
April 2023 by Erick Arrieta
Car was towed for my apartment without my noticed (argued with my landlord about this for another reason) and whoever was in charge at the front office tried to do whatever he can to make sure I had a terrible time to pick up my vehicle. Kept telling me I needed this or that (paperwork) and that the paperwork I did present him , as in registration and insurance was invalid because it didn’t have my full name. Took arguing with them back and fourth to finally be able to pay (an extremely huge fee) to get my car that was towed and stored for no more than 2 hours.
-
April 2023 by Angella H.
My husband had a flat tire on the freeway yesterday which can be a tramatic experience. He pulled off onto Pomerado Road and called for help. Al's Towing had the shortest wait and the quickest response. Very friendly amd highly motivated Towing Service. They treated us how they would want to be treated. They were able to tow us to a servicer in minutes. I am storing Al's Towing number as my preferred Towing service. Thank you to JP and his team for their great customer service yesterday.
-
March 2023 by Gladys Chavolla
Car was impounded here with all my valuables. I went to retrieve my personal belongings and my laptop was missing (all my belongings were a mess, they clearly went through my car). I asked the employees and no one knew anything about it. I asked to speak to a manager and they said they knew nothing about it and that no one opened my car. I brought up calling the police and then they all of a sudden remembered they took it out of my car to “protect it”. I got home and my laptop was in recovery mode because they attempted to login numerous times. I called to complain and they acted like they didn’t know. I have a security system on my laptop and have pictures of the employees trying to break into my laptop.Service: Car towing
-
March 2023 by Ashley Nichols
This time was fine. Parking is terrible and the patio covering was leaking on me while standing at the window to talk to the guy. That wasn't the best. Rating for three leaking patio and past several experiences with them were less than ideal.
-
March 2023 by Ryan Goodnight
Was carpooling to work when the driver had a blow out. While we were dropping the spare they pulled up and helped use the floor jack to lift the truck and help out. Thankfully we weren’t too late to work thanks to Al’s stopping to help.Service: Tire change
-
March 2023 by Nikki Nogal
Went to retrieve my vehicle at Al’s towing.Pros: Hector was kind and courteousCons: My vehicle was towed because per the warning notice stapled to my vehicle retrieval documentation “not having a parking permit displayed.” Ironically the warning was issued at approximately midnight based on the notice and was subsequently towed within hours of the warning. This isn’t the policy Brothers in Arms Security. It’s warn 1st and tow on the 2nd offense. There was no documented 1st offense. Instead, my vehicle was towed almost in parallel to the warning notification.As both Hector and I approached my vehicle we discovered the permit inside, albeit on the floorboard as it had become dislodged from the rearview mirror and slid around in transit to the impound. Had Brothers in Arms Security patrol done their due diligence, they would have seen the permit properly displayed in the vehicle.As a result, I was required to pay approximately $500 to get my vehicle due to their oversight.Service: Car towing
-
February 2023 by Gladys C.
Car was impounded here with all my valuables. I went to retrieve my personal belongings and my laptop was missing (all my belongings were a mess, they clearly went through my car). I asked the employees and no one knew anything about it. I asked to speak to a manager and they said they knew nothing about it and that no one opened my car. I brought up calling the police and then they all of a sudden remembered they took it out of my car to "protect it". I got home and my laptop was in recovery mode because they attempted to login numerous times. I called to complain and they acted like they didn't know. I have a security system on my laptop and have pictures of the employees trying to break into my laptop.
