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March 2024 by Taylor K.
The cashier at this location was extremely rude. I walked in with two other women and immediately he asked "hello how are you?" to which I replied good. my two friends did not reply- so he said "and you two ladies?" they did not hear him, so I replied "they are doing good too." after shopping around and walking past him, he repeatedly stated "it's nice to have manners and be kind.." or something similar to that. we laughed awkwardly and kept looking around. when checking out, he stated again (for the second or third time) something along the lines of "it's nice to be polite, kind, ..." and I replied "we are nice and kind :)! And he proceeded to state that I frowned at him when we initially entered and that I essentially was not being nice/kind. although I was trying to be kind and polite when entering by replying to him in the beginning, this man does not seem to understand that he is not owed a response when he greets customers. Verbally harassing women that are waking around the store to answer you is not necessary whatsoever. we all got bad vibes from him when entering, and the experience was extremely uncomfortable and unwelcoming. so, I decided to look up the reviews on yelp and found multiple other people stated the same thing happened to them- almost the same story. seems like a woman hater to me. 0/10.
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December 2023 by Selena B.
If I could give you zero stars, I would. women be careful. The clerk here gives me very weird vibes, and made me feel very unsafe and uneasy. When I walked in with my girlfriend, he said hello ladies to both of us I said hello back and my girlfriend did not want to say hello which is not a problem and we walked into the back of the store, but he kept yelling at us. " Hello ladies hello ladies how hard is it to say hello back" this whole time we're staying silent because at this point we feel uncomfortable and there is at least 10 customers in the store and he is only pointing us out. Even after we said hello, he said, "how hard was that?" He said "I can't talk mute" it just made us feel very uncomfortable and he wouldn't take no for an answer when we didn't want to talk to him. Guys like this are weird and are on some weird power trip and didn't want to even scan our stuff till we said hello back . Weirdo vibes for sure.... edit: after reading more reviews it seems this guy has BEEN a problem at this location. Same black bald dude. Just avoid this location at all costs
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August 2023 by Michael W.
So this is a standard 7-Eleven that has a better selection than some of the surrounding locations. That said the complaint that drags the review down comes from the customer service. Came in last night, 8/5 and had a weird interaction with the clerk. I came in and there were already a couple people in line. I immediately go to what I need, grab it and hope in line. As I get closer to the front the cashier says hey and it caught me off guard because in my own little world. I say hey back. I get chastised for not saying hey when I come in the store and asked how hard was that? It then goes into asking if I was angry at him for saying hi and he just goes on about that while he is working with a customer 2 people ahead in line. Doesn't say hi to the new people who came into the store. He finishes with that customer and then starts telling the customer ahead of me how he chased some thief who tried to steal from the store outside. The thief gets his head knocked on the ground and he puts the thief in an arm lock. The thief's girlfriend apparently had to jump in to get the clerk off the thief. Being polite is good customer service but if you take it personally and then chastise a customer you might need to relax. I remembered I had a similar weird interaction months ago and that's why I avoided this 7-Eleven. It's probably just me. When I'm running errands I'm doing other things in my head. Getting forced into an interaction where I'm hearing about some perceived slight isn't what I'm okay with from a quick transaction for candy. I'll just go to a different location or Arco just to avoid this.
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July 2023 by George Alva
Came in here on a Friday, during cruising grand. Tall bald African American clerk likes to cat call females as they walk in. I noticed that he was drinking beer on the clock, must be the owner. He had a shallow bowl of ice and glass modelos in it. Had a clear cup with beer in it. Paid for my items and he was too busy "greeting" people in and not paying attention to the transaction. Receipt was produced and I started to walk away with my paid items. As I was getting to the door, he yelled at me asking if I had paid for the items he had just scanned. I returned to the counter where he looked at the receipt and said I was "good". That was a cringe and rude experience.
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March 2023 by James Gray
Near my home one block away. Very fast and convenient and all of this month you can get 10 chicken wings for five dollars using your 7-Eleven rewards. Very tasty.
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February 2023 by Tanman
Costumer service needs an improvement, especially if you're charging almost double everyone else.
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February 2023 by Chupapi D.
First of all it says it's open 24/7 and it's not I went at 3:19 am what a waste of time they also need to clean this store it's very dirty and nasty
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February 2023 by Ismael C.
I see the black guy that works late has been rude to many others as well. He thought it was his duty to scold and lecture my 13 year old stepson on politeness in front of me. Apparently he had said hello to us when we walked in, there was so many people in there, I couldn't tell he was talking to us as there were people paying and many in line. My stepson didn't even hear him. As if he wouldn't say hello to someone that says hello. And when we went to pay he was super rude, got in my stepsons face like he was a kid. Super weird, super awkward and uncomfortable af. I was dumbfounded, confused at first, then infuriated. I didn't know it was 7/11 cashier's job to also be a governess. Wtf this fool's an idiot.
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January 2023 by CatrinaRae
Terrible service here, they charge ebt customers for bags and the guy working on the morning told my husband I'm not giving you a "fckn" bag give me 10 cents for it... Very terrible service you don't talk to customers like that. The phone # also isn't working to reach the owner.
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January 2023 by Jamie C.
The bald black man that was working tonight had been aggressively rude with me tonight, asking me "you're keeping it clean right?" While I was walking by the Slurpee machine. My husband and I on had come in for 2 L soft drink and candy. I was bothered by his random aggressive outburst, so I opted to wait outside for my husband while he paid. Come to fund out, the cashier and told my husband, "My advice to you is to leave her." Not exactly sure what his issue was with me tonight. Love to see him let go.
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November 2022 by Alicia T.
Came here to get some snacks while my partner was picking up sushi around the corner. Spent about 10 mins quietly gathering my things (I'm autistic and suffer from panic disorder and PTSD, so I keep to myself and I'm shy) usually businesses respect that.So I finish getting my snacks and go to the register and while paying the cashier asks if I want a bag, I say yes please, then this cashier has the audacity to say "just so you know people will think you're crazy if you don't make eye contact with them" as I'm paying! Talk about crazyI quietly shopped and payed for my items and your employee implied I was crazy for not making eye contact with him. Why harass a quiet, polite, paying customer? Extremely disappointing, egotistical, arrogant and passive aggressive service that made me feel totally unwelcome This employee was about 6 feet , 30yo, light brown skin, short hair and working around 5 pm but like I said before I keep to myself and wasn't really looking at the cashier (not sure why he called me crazy for not looking at him, toxic masculinity?)You should teach your employees how to respectfully treat paying customers and teach them what they legally cannot say to a paying customer, there is this thing called discriminationI will never be back to 7-Eleven
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October 2022 by Bobert
Came under new ownership last year. I live pretty much between this 7-11 and another one, but hardly ever come to this one anymore- these guys don't appear to be participating with Door Dash or grub hub, which I use regularly. They don't have a broad enough selection most of the time, frequently out of my favorites.
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September 2022 by Nod S.
Bad service and and the store is not clean and really bad condition that makes me not go purchase at this location
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September 2022 by J N.
It's very sad to see the store go downhill so quickly. I've been in the store four times in the last week and every employee is rude! They act like the customers are bothering them. Fine you don't wanna make money, he just lost mine!
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August 2022 by Kathy Johnson
Ok I went in here July 17 2022 and turned in some lottery ticket (2) and they were back to back same kind of ticket s and when the clerk scan he tried to tell me there were only 1 when I knew there were 2 equaling $20.00 but he insisted there was only! So I checked my purse and it wasn't in there so I waiting to come home and recheck (I live in vista) and it wasn't at home so I tried to call the store the next morning and don't ya know, their phone number Doesn't WORK! So I had to drive ALL the freakin way back to that store to inform them what happen, and as the lady clerk was checking the cards they threw away the night before, sure enough there it was stuck to the back of my top lottery. Ticket . And to boot they didn't EVEN reimburse me for all the gas I used to come out there again ???????
