-
November 2023 by Asher Maslan
It was a quick and easy in and out. I had to go there to deposit cash. The staff was friendly and helpful. The mortgage lady offered to help since there was a small line for the teller. It's an easy location to get to and there's other stores and shops surrounding it. Among the other banks that I use this one is my favorite. If you're thinking about changing Banks this is an excellent Bank both in person and online. Smoothest banker I've ever dealt with. There's security checks are always on and they're always looking after me for unusual purchases or purchases outside of a certain price range. I always get notifications when any kind of purchases are occurring which are usually my own, and they also get notifications when my balances are too low.
-
November 2023 by Harut Arzumanyan
Why this brunch even exists? Been here 45 minutes for wire transfer still waiting! Why do you guys even exist?
-
October 2023 by judy steinfeldt
Terrible. They are not giving their advertised savings rate, the branch is too busy to answer the phone, the 800 # disconnects after many rote prompts, the manager, Sam does not respond even when he verbally said he would send an email to me to correct situation, the banker was rude. Anything else?
-
August 2023 by Karissa Schroeder
The ATM outside is "out of order" more than it is in order. It's slightly frustrating.
-
July 2023 by Allison Lazar
I went there today to use the ATM outside. It didn’t work and when I told the people inside about the problem, they were extremely rude and told me they couldn’t put a sign up to notify people and that I would have to use the ATM inside.I basically said, “So that means everyone has to come and waste their time trying to make it work despite everyone here knowing that it doesn’t work?” The guy said, “Yes,” and was very dismissive.I tried to call and complain multiple times but no one answered and I was directed to the main call center where I also complained. The lack of customer service and complete lack of courtesy makes me strongly question my bank choices.
-
July 2023 by mike anderson
great bank good location. staff is really helpful
-
May 2023 by Arpi Shahjanian
ATM took my money ,didn’t give me back,not money on my accountThey said have to wait 10 business days have to check ATM machine after that bank wil be send money on my account
-
May 2023 by EcoMalibu
Trying to reach anyone by phone is virtually impossible. Plan to jump into a never-ending loop.
-
February 2023 by Felix Mauricio L. Blake
Horrible service! I came in with an online appointment made and the banker was more concerned with the fact that they were going to close in an hour than to actually help me out. To make matters worse their banker Anna CLEARLY had zero idea or knowledge on LLC and business entities but claimed to be a business banker. No wonder why they have the rating that they have online. Take the time to train your bankers on LLC and corporations if you’re going to have them service business accounts! Embarrassing !
-
November 2022 by Roman A.
did anybody had fraud on thier account after visiting this branch? would love to hear from you!!!!
-
August 2022 by John Ho
Branch manager Sam T. is arrogant and rude. Condescending l***** Thank you for your talking head.
-
August 2022 by tweek ninearts (tweek9arts)
No troubles.Great customer service as always!
-
May 2022 by Frank A
Wont let u withdraw ur own money in cash they want u to wait or order it
-
May 2022 by Perry Sperling
Great manager Roxanna
-
November 2021 by Nazy N.
I've been banking with US Bank for about 10 years or so. I recently opened my own business so I contacted this branch (I do my personal banking at this location) when it was time for me to open my first business account. I was lucky enough to get Anna as my client relations specialist. As someone who has no clue about anything legal or paperwork business related, she was beyond helpful, informative, and extremely patient with me. She explained everything to me with a great attitude and was happy for me and my future endeavors when I told her the type of work I do. She opened my new account with ease and also helped me open a business credit card account. If I could thank her a million times for today I would. I highly recommend her and will definitely go back to her for anything banking related in the future. This Encino branch is lucky to have her, she's awesome.
