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September 2023 by SocalRaptor
New player here. I drove 30 miles to The Pickleball Exchange because they offer what no other business does. They allow you to demo every single paddle that they sell in store. The staff is very knowledgeable and friendly. I was able to buy my first paddle and wasn't forced to make a blind purchase like most who shop on Amazon. I was thinking of buying a Selkirk paddle, but after I tested about 6 paddles, it was actually the one I liked the last.Sign up for their newsletter and you get a 10% off coupon.Thanks again for your help. I am very happy with my paddle choice.
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August 2023 by Heather Hart
Riley was awesome. I'm a newbie and he made me feel so comfortable and outfitted me with everything I needed to get started. And he played a few rounds and gave me pointers. Five Stars Riley!
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August 2023 by Alvaro Pineda
Great options, friendly stay, and love that you can try their products. I like that they are honest, always appreciate the support from Matt and Riley. They are very knowledgeable and you can tell they enjoy helping you out.
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June 2023 by Kaman Halim
Customer service at its best. I had a 30 minutes appointment for a demo. I ended up staying for an hour. Joey and his team tirelessly brought paddles after paddles for me to try without even trying to influence my decision. Even my son who was there to accompany me commented that these guys were just so nice and patient. Would have given 6 stars if thats possible.
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March 2023 by BL
With such a fast growing sport and so many different options to choose from, it's reassuring to know that when I talk to the employees or owner of this store and ask for recommendations, I know I'll get a neutral but educational insight that also looks out for my needs.Highly recommend this store. They're doing things right and setting a great example for those to follow.Not to mention they have a demo court so you can test out shoes, paddles, etc.
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December 2022 by Diego Chojkier
We're lucky to have Pickleball Exchange. I live in Santa Monica and it's always with the drive, not just for the demo court (which is incredible) but the smart, helpful staff as well. Hunter and Aki are great. Go there and dink away
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October 2022 by Dylan Grissom
Did a paddle testing here and was very satisfied with the entire experience. The person who helped us (realized I never got his name!) was super helpful, answered every question we had (and we had many), and was very patient as we tested a bunch of paddles.All in all, we found our perfect paddles and they had them all in stock at fair prices.I wish I could give more than 5 stars!
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October 2022 by Tim Harrington
Awesome experience. I'm a brand new player. They were super patient and let me test out 4-5 paddles on their in-store court until I found exactly what I needed. No pressure, no upsell, no hardsell. I have a paddle that I love. Great experience all around.
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October 2022 by Shei L.
I was here today looking for shoes and a paddle. I was given the best customer service. What a knowledgeable owner and staff with very personalized service. So great to try out and compare paddles and to have all of my questions answered. have
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September 2022 by PHC Specialists
Great store, they let me demo a bunch of paddles to find the right one. Nic was a great representative. Very happy with the experience.
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August 2022 by Eric S.
Went there today with my wife looking for new paddles. Nick was awesome , showed use several models and told use the specifics of all. Hit with us and gave use a few pointers, very professional and extremely helpful!! I highly recommend this place!! Going back for sure. Thanks for your help Nick.
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August 2022 by Derek H.
The guy, Hunter, was really helpful! I recently broke my Joola Hyperion and he was kind enough to help me out. Really good service, I recommend!
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July 2022 by Stan C.
I am new to playing pickle ball in Encino. I needed some suggestions about where I could play. I called up the Pickleball exchange. I let Matthew know that I was not in the market for buying anything and just needed to tap his brain for some information. He was incredibly helpful and spent a good amount of time talking to me about my options. When I need to update my equipment, I know exactly where I will go to learn about my options and buy whatever I need.
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July 2022 by Joel G.
Best place in the valley for pickleball needs. Huge selection of paddles, and other accessories. Super friendly and knowledgeable staff too. Highly recommend stopping in regardless of your skill level. Customer service is excellent.
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June 2022 by Lysa Gavin Musial
Amazing customer service! I can't remember a store having service like this in a very long time. Matthew spent over 1/2 hour speaking to my husband about what he is looking for and picked 6 paddles that may fit. Then another 20 min trying out each paddle on their indoor practice court. Joey, the owner, spoke with me while I waited. He was so knowledgeable and helpful and clearly loves the sport. I recommend visiting their store if possible, before purchasing!
