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January 2022 by orit zeichick
Easiest cleanest place to get Covid tested. Got my results via email and text within 24 hours, much quicker than any other place I have been.
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December 2021 by O Z.
I got Covid tested there after my daughter test positive. It was the easiest and cleanest places I have been to and I've gone to quite a few places. Also got the results within 24 hours, much quicker than any other place. They sent a text and an email with the results. I highly recommend this place. Not sure their other services but I will certainly find out because I plan on using them as much as possible.
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April 2021 by Robert R.
I scheduled a 9:45am appointment only to show up and be told "they" are out doing something else and would be back around 10:30. Go anywhere but here. I feel sorry for the poor admin left to tell people, "sorry." If this happens to you, remember it's not the admin's fault.
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January 2021 by Eden Kohanim
I would give this place 0 stars if I could. While it saddens me to say this because most of the people here were really nice, I had the absolute worst experience with them today. I went to get tested yesterday morning at 9 am for covid and I was told that I would receive my results by midnight that day and that if I didn’t receive an email for them or hear from them at all then I should contact them today. I even asked if there open on weekends and they said yes, and to contact them first thing when they open at 9 am. Well midnight comes around and I don’t hear from them. This morning came around and I still didn’t hear from them so I called. No one answered. I called again no one answered. I figured they were busy since it’s a weekend so I understood. I decided to call them again in the afternoon and this lady answered (the receptionist) and she completely yelled at me on the phone I’m talking full blown yelling and screaming like some upset belligerent ogre. She acted BEYOND UNPROFESSIONAL. She kept saying HELLO HELLO HOW CAN I HELP YOU and kept repeating that about 5 times before I could get a word in. I remained calm and simply stated that what I was told in the clinic, she then proceeded to yell at me some more and say WERE CLOSED HAVE A BLESSED DAY and hung up the phone on me. I proceeded to call again and she answers with “WHAT NOW I SAID WERE CLOSED” and so I asked to speak with her manager to which she said NO and then asked for my last name and said “YOU WANT YOUR RESULTS DONT YOU?!” I asked for her name and she refused to give me that as well or else it sure as hell would be in this review. I told her once again that I was simply doing as I was told and that it clearly states in their page that they are open on weekends from 9-5 she then said YOULL GET YOUR RESULTS BY 12 TODAY MAYBE and yup you guessed it... hung up on me...again. I did eventually get my results because I had my doctor call them in, but honestly I’ve tested twice at this place and both times I never heard from them. I highly advise you to not even go near this place. This lady needs to understand that we are people too she’s no better than any one of us and that she should NEVER speak to a patient in that way. If I were her boss I would have fired her on the spot. We’re going through a really hard time right now, we have been this whole year. These test results are a matter of life and death for some people but instead of being understanding and empathic towards others this lady was rude, aggressive, and disreputable.
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December 2020 by Eden K.
I would give this place 0 stars if I could. While it saddens me to say this because most of the people here were really nice, I had the absolute worst experience with them today. I went to get tested yesterday morning at 9 am for covid and I was told that I would receive my results by midnight that day and that if I didn't receive an email for them or hear from them at all then I should contact them today. I even asked if there open on weekends and they said yes, and to contact them first thing when they open at 9 am. Well midnight comes around and I don't hear from them. This morning came around and I still didn't hear from them so I called. No one answered. I called again no one answered. I figured they were busy since it's a weekend so I understood. I decided to call them again in the afternoon and this lady answered (the receptionist) and she completely yelled at me on the phone I'm talking full blown yelling and screaming like some upset belligerent ogre. She acted BEYOND UNPROFESSIONAL. She kept saying HELLO HELLO HOW CAN I HELP YOU and kept repeating that about 5 times before I could get a word in. I remained calm and simply stated that what I was told in the clinic, she then proceeded to yell at me some more and say WERE CLOSED HAVE A BLESSED DAY and hung up the phone on me. I proceeded to call again and she answers with "WHAT NOW I SAID WERE CLOSED" and so I asked to speak with her manager to which she said NO and then asked for my last name and said "YOU WANT YOUR RESULTS DONT YOU?!" I asked for her name and she refused to give me that as well or else it sure as hell would be in this review. I told her once again that I was simply doing as I was told and that it clearly states in their page that they are open on weekends from 9-5 she then said YOULL GET YOUR RESULTS BY 12 TODAY MAYBE and yup you guessed it... hung up on me...again. I did eventually get my results because I had my doctor call them in, but honestly I've tested twice at this place and both times I never heard from them. I highly advise you to not even go near this place. This lady needs to understand that we are people too she's no better than any one of us and that she should NEVER speak to a patient in that way. If I were her boss I would have fired her on the spot. We're going through a really hard time right now, we have been this whole year. These test results are a matter of life and death for some people but instead of being understanding and empathic towards others this lady was rude, aggressive, and disreputable.
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December 2020 by Andan S.
I had my COVID test there. Not only I never received email notification about my result, I was not even able to get a hold of them. Their mail box was full and they were not answering their phone. Originally, I wanted to pay for rapid response but the attendees there were not professional in taking blood. After poking me 3 time, I gave up and went for the swap. They were unapologetic about their inability to take my blood. I have labs done twice a year and I have never had any issues with getting my blood drawn.
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October 2020 by duane dewsbury
can't pay a bill online, or over the phone during business hours on a Friday. you want your money? then call me!
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October 2020 by J C.
I came to this lab to get tested for COVID-19, and I had a very pleasant experience! 10/10 would recommend.The lab is small, clean, and very organized. I was having some issues with my medical provider sending over my testing referral, but I communicated with the lab and they were so kind as to take my call and check each time. The young man who administered my test did a great job. He was very nice and knew what he was doing. I experienced no pain, just minor, minor discomfort with the nasal swap.I received my test results the same night because I provided my email. Otherwise, I would just have to call in the following morning as early as 9 am to find out!
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July 2020 by Sheri K.
I had a great, easy experience here and my results were quick and understandable, even by a non physician. I don't like 1 star ratings for billing issues... A diagnostic lab is crucial stuff. It's medicine and science and they do it well. I had no billing issues regardless so maybe they changed staff. I will get all my lab work done here from now on!
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July 2020 by Janet Stevens
Really made the process easy, I felt safe and got my results quickly
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July 2020 by Ryan Dorchester
very profesional, results fast, and made me feel safe thank you guys
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July 2020 by Jesus Ruiz
Extremely Fast and Professional
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July 2019 by ACE935
Billing was reasonable and timely, great customer service.
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July 2019 by Arezou DARDASHTI
Amazing service
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June 2017 by Thom Holbrook
Incompetence! Had blood work done. Fine. MONTHS later I move to a new area, new job, new insurance company. Start getting calls from Metro Lab about our bill not being paid. Give them the info of our insurance from when the test was done. Apparently it didn't work as they keep calling. Finally stood so must be all good. Months later they call again. More of the same. Eventually my wife conference calls with them and our insurance company and listens as the insurance company literally tells Metro to send them the bill, talk to them directly about everything and to leave us alone. That should end it you'd think. 8 months later they're calling again wanting updated address info on me so they can send me the bill. They say the insurance won't pay so I need to. First off, they said they would and we put them on the phone together. If they won't pay because the bill was submitted too late (I don't think that's true though) then that's because Metro Lab screwed up. Not me. Not the insurance company. Stay away from Metro Lab at all costs.
