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March 2024 by Mina Sofer
I had booked an appointment today for 1000 am. Got there around 0948 and waited patiently for my appointment at 1000. No one showed up and I was very disappointed. They wasted our time and not showing up was very disrespectful. It was 1023 and my husband and I left. We went to the Sherman oaks branch and they were much better suited to take care of us, door was open, kind people there. I DO NOT recommend the h and r block in Encino.
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February 2024 by Bebe
They are terrible. After our long-time CPA died, my husband and I decided to finally give H&R Block a try. One of their CPA's did our joint 2022 tax return. Consequently: 1. We significantly overpaid our federal taxes, which resulted in a very large tax refund. 2. We significantly underpaid our state taxes, which resulted ongoing tax bills from the state that, of course, included late fees. Even though the company has been around for a long time, given our experience, we strongly recommend people go elsewhere to get their taxes done.
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December 2023 by Shahaf Klein
Charged me a lot of money, they were paid. They lost the credit card receipt so didn't send to IRS and state. Didn't notify me that they never actually filed. I found out from the urs that it was never filed. I had to go back to the branch after spending hours finding the receipt to prove I paid. 9nce I went back with the receipt they filed. I wanted to get my money back so I can go elsewhere but they would not return the funds. Will never do business with them again
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July 2023 by Joshua S.
We made an online appointment with Glenn, but when we showed up he said that he had no record of our appointment, so we had to wait for some time before seeing him. After seeing him, we scheduled a follow-up to finalize our taxes, and this time I made an online appointment but also called the office. Over the phone, Glenn and I confirmed the day and time of our follow-up. We arranged babysitters for this appointment, but when we showed up, the office was locked and nobody answered the phone. After waiting for 30 minutes, we went home. After many unanswered calls over the ensuing days, someone else in the office finally picked up and said there was no record of our appointment having been scheduled. After I told this person that our appointment had been verified online and over the phone with Glenn, he said he would look into it, and we have heard nothing -- whether to apologize or to reschedule -- since. Save yourself enormous frustration and avoid this place.
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June 2023 by Larisa Morozova
You say in Google maps that you close at 8 pm! I came at 4:15 and in was closed
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March 2023 by Ira Simonds
Easy to get an appointment. Minimum time for a complete tax preparation. Glenn Edejer - in Encino - was personable and friendly and very professional.
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March 2023 by Gregory M.
Stood there in front of my pastor on speaker phone to let GLEN know we would be coming in at 6;30. P.MAll of the sudden, Glen decides to totally disrespect me and my pastor,telling us,we don't have to call him and make an appointment. This is the weirdest thing Ive ever heard. Just two days ago I spoke with the receptionist and she told me not to come because Glen had appointments!.Then, for lack of a better term, Glen insulted my Pastor saying that he didn't have to call and play games? I almost fell out of my chair! What a tool. It's also noteworthy that three people I know that got their tax returns paid after they came in and directly out of the money they recieved from tax returns. Glen must be playing favourites! He told us that we needed to pay up front! This sounds like discrimination.If I could give a half star I would. Very rude, and unprofessional, his comments were unacceptable. He must have us all wrong. Some people do not tolerate disrespectful comments like this .Disappointed!
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March 2023 by Bree Thomas
This place is incredible I started to go last year and will continue to go for every year after this
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December 2022 by Duke Sander
Aaron Oh is so friendly and smart guyvery recommend
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September 2022 by Trisha Harrison
Went in to do my taxes. They said they needed to file for an extension and now I can not get a hold of them. Paid them a lot of money and they STILL haven’t filed my taxes.
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June 2022 by Rob B.
They canceled my appointment an hour before I was supposed to meet with the agent. I have tried to call and leave messages to reschedule as they never even pick up the phone, and they never had the common decency or professional courtesy to contact me back. I see others on here have had the exact same experience. Total waste of my time, completely unreliable.
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May 2022 by Kamran Atta
Glenn is professional and caring, we are very happy and confident to do business with him.Thank you for you hard work and support, as always we will see you next year.
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April 2022 by Big T.
Disregard all the negative reviews. They did not get the extraordinary gentleman who goes by the name of Glenn. I originally found Glenn in the Koreatown office. Unfortunately that location is no longer available. The good news is I was able to find Glenn again. Let me start by saying this gentleman will go out of his way to make sure everything is prepared correctly and on time. He will follow up with you by email, text or phone call. He has a great attitude and has a sense of humor as well. If you are considering going to this location please ask for Glenn you will not be disappointed. Doing your taxes can be stressful and scary at the same time but let me tell you Glenn will put your mind at ease and walk you through every step if he has to. If I could give Glenn 10 stars I would. Please stop by, call or email him.
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April 2022 by Fred Lodge
I trust Aaron (Se Eun Oh) at the Encino branch. He helped me prepare my back taxes last year when I really needed the help - I would have significantly overpaid otherwise (and I find it highly unlikely that the IRS and CA FTB would have informed me of my mistake).I expect I'll continue working with him for years to come.
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April 2022 by Kimberly Chan
AARON OH WAS QUICK AND DID AN EXCELLENT JOB WITH MY TAXES
